Front desk Patricia was rude make us feel super uncomfortable and Keenan( this guy even started cleaning the menues next to me with some intoxicating spray, just had to stand up and leave). Keenan at the bar and restaurant gave me the worst customer service jet. The casino doorman was super nice.
It wasnt the experience we were expecting NEVER COMING BACK AGAIN.
Had to see the west side of the island, so I decided to spend the night at the HI Mayaguez. It’s right off of Highway 2, the main route leading into the city itself, very easy to find.
Check in was fine. The woman spoke excellent English which was very helpful. Hotel and my room were very clean. Comfortable bed and decent water pressure from shower, a rarity these days.
There is a nice pool outside, fairly large so I could easily swim. There’s also a basketball hoop and a bar area, though that part wasn’t open.
I did eat at the restaurant, nothing major just appetizers. Service was fine.
The on site casino was very tempting, but I did not enter.
I have stayed at this hotel several times over the past several years, and this times the overall experience was average! The staff are friendly and attentive! The room was clean and comfortable! I gave the average rating of average because of the breakfast service. The past two days, I ordered fried eggs with bacon, and it took over 20 minutes to receive my meal! There were only three other persons in the dining area. I had to ask twice were was my breakfast? Not acceptable! It only takes two minutes to cook two eggs! The hotel offers free parking.
HI Mayaguez is located some 5 min drive north from Mayaguez center. Very big free parking lot, check in kind and fast.
Room was very spacious with two big double beds, very comfy and great pillows. Spacious bathroom with all amenities.
Breakfast was very good - a minus is only it's only for two adults, while your kid has to pay for it??!! Very odd, and I deduct one star because of it.
Pool area very clean and fairly big with sunbeds, umbrellas and tables.
Everything was good except… when we ordered the food to go (so we could eat it in our room). And for this the options were limited on what you could take and we expected more variety when the paying price was $20 p/p for receiving what we did. In the next stay we planned to save some money by eating outside.
