Room was not ready at the check in had to wait almost 2 hours, but in general it is a beautiful hotel. Breakfast is included also the parking. There is a bakery nearby with very good food. It is near the plaza of Mayaguez and can take a bus to Mayaguez Mall.
we are sorry for any inconvenient and for the situations you might have encounter, our goal is to provide you a good services and this feedback will be take as reference for future stays.
Had many cultural furniture with updates bathrooms ! Excellent breakfast and parking very close to the hotel ! The staff were bilingual and helpful with restaurants and other locations ! The coffee machine gave excellent different beverages!
Greetings! We thank you very much for your feedback. We are glad to know that you had an enjoyable time, during your stay with us. We constantly work hard to provide our guests, the services they deserve. Thank you for your time, have a great day!
The place was clean and the employees where great. There is a small restaurant near the plaza, walking distance, called El Casabe that serves great food at great prices. Other places to eat that are walking distance are also available.
Greetings! Thank you so much for your feedback. We are so glad that you had an enjoyable stay with us and we hope to have you visit again in the near future. Have a blessed day!
I will never stay at this hotel ever again. I was scouting hotels for a large family reunion in Mayaguez for 30 people and now will not recommend this site. When I arrived to check in on Saturday, May 27 at 4:25 pm, there was no one at the front desk to greet us. After waiting 10 min, I called the main number. I explained to the person on the phone that I was trying to check in and was on a time constraint to get to my family dinner at 6 pm and no one was there to check me in. She said it was rare and to give it a few minutes. The employee did not arrive until 4:50 pm. She didn't acknowledge me standing there nor did she apologize. She was very rude and dismissive. She looked for hand sanitizer, cleaned her hands and without being prompted said, "I was taking care of something and if you have a problem with it, speak to my manager who will be here tomorrow." Mind you, she never said hello and I had yet to say anything to her. Her behavior was aggressive and rude. She was not welcoming at all. This soured my visit immediately. This is not how I want to be greeted at an establishment that I am spending my money at. I could have easily gone tit for tat with her but again, to what point? She is representing your hotel and while I understand many businesses are short-staffed, there is no need to be rude and aggressive to paying customers. I gave her my name and she checked me in. I didn't say anything to her except my first and last name.
This woman is who you have welcoming people to your business. She is rude, aggressive, obnoxious and unpleasant. She needs to be retrained and needs to improve her customer service. She is the worst.
I was hoping to love your hotel and book a block of 15 - 20 rooms for my family reunion and now I will not. I will take my business elsewhere, where it is valued and appreciated. And where I am not being disrespected and treated rudely.
Also, the hotel is poorly maintained. We found a used soap in the shower. Throughout our visit, there were garbage bags piled up in the hallways. There wasn't any breakfast when we checked out on Tuesday morning.
All in all, it was a horrible experience and it is a true shame because I was hoping to bring revenue to this area of the city.
Thank you for the comments regarding your recent stay with us.
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.
If we can be of further assistance, please don't hesitate to let us know.
It was a wonderful site after driving in the dark on the interior mountain route! The staff was so friendly and welcoming that it made the scariest drive worth it! The hotel and my room were extremely clean, actually sanitized! The room was very large, the bed very comfortable, and staff was excellent. I had a handicapped room which was truly set up for someone in a wheelchair!
happy to see that your stay was pleasant, our mission is to provide that services that you and your love one's need
