Our experience did not fall to the level of poor, but it was well below average. While clean, the property is tired. Things look and feel old and dated. Room repairs were done in a sloppy way to cover up problems rather than restore to original condition. The bathroom had no vent or fan. The TV signal repeatedly went out or pixelated—often enough that we stopped watching a movie. There was a sewage smell in certain areas as we walked the property.

The continental breakfast buffet was a bust for us. The coffee was warm, not hot, both days. The cut up fruit especially the melons were prepped many hours ahead of time and had developed a slime on the surface and/or were soggy, both days. Lots of bread choices, but the two I tried didn’t taste fresh.

Not all bad: Our room was clean and sizable. The bed was fine. The pool was nice and inviting (though forget about the beach—not good). The hotel staff seemed friendly enough.

Last item…and maybe the worst: it sounded like there was zero soundproofing in the walls and ceilings. We heard EVERYTHING. If we had been staying a week, we would have asked for an end room on a top floor.

Vacationers: There are better choices for your money. Seize them.

Beware of the Taxi Service Outside This Resort
I had a terrible experience with a taxi driver named Luis, who is not affiliated with the resort but operates outside it. After paying him in full, he falsely claimed that he never received the money and accused us of walking away without payment. This is not only untrue but also incredibly dishonest.

It’s important to note that this taxi service is not part of the resort, so when issues like this arise, the resort takes no responsibility. To avoid situations like this, I strongly recommend using Uber instead. With Uber, you have a reliable record of payments and can trust that the driver won’t pull stunts like this.

This experience was disappointing, and I urge the resort to warn guests about these drivers to protect future visitors.

The hotel is OK, rooms and bathrooms need some upgrades for the 21st century.
We requested two connected rooms and paid for them but we were told the hotel was full and there was nothing to do.
I have gold category on Hilton but couldn’t get the breakfast as my wife made the reservation (!?).
The restaurants are OK. We enjoyed the Hibachi one…