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stevenutah
Highland, Utah

Nice, Quiet Hotel with a Beautiful View

4.0 of 5 bubblesReviewed Mar 23, 2024
This hotel is located on a hill overlooking the ocean on the west side of the city. We liked the view and the setting. Our room was recently renovated with attractive furnishings. It could use a bit more lighting, but it was nice. The pool was closed for renovations, but there's a sweeping view of the coast from the pool area and it should be great when it is updated and reopens. We had dinner in the restaurant and it was perfectly acceptable. This is a good mid price hotel and a solid choice in Ponce.
Date of stay: March 2024
Trip type: Travelled with friends
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Reviews (388)
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2 - 7 of 388 reviews
Reviewed March 13, 2024

This review concerns the Tanama Restaurant inside Holiday Inn Ponce, PR. Food was cold, unsavory and poorly presented as fish was placed literally covering nearly raw and very hard "sauteed" vegetables. My wife ordered a chicken stew which was literally a can of Campbell's chicken soup with rice added. Drinks were served after we had basically finished our meals although they were ordered simultaneously with our food selections. Restaurant was practically empty, despite being a Sunday, as only about three tables were occupied with 2-4 diners each. All in all a terrible dinning experience. Would not recommend and will not return.

Date of stay: March 2024
Trip type: Travelled with family
Thank TouristProfessor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Cordero, Guest Services / Front Office at Holiday Inn Ponce & Tropical Casino, an IHG hotel, responded to this reviewResponded March 15, 2024

Dear TouristProfessor,

Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,

Lorraine
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 10, 2024

Very nice clean hotel with a fun casino attached. Had a great stay! Lots of parking available and just outside of town so not so busy to get to. A nice Breakfast buffet was available in the morning that worked out great too. Would definitely stay again if visiting the Ponce area in Puerto Rico.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Melissa G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2024

Check-in took about 30 minutes as they struggled with how to correct a previous billing error, but everyone was friendly and we were on island time. The views are beautiful but you are on top of a hill, so it's a bit remote. The pool was under repair, but my wife enjoyed the small casino. The breakfast was standard. The bar was overpriced and unprofessional. The room was excellent and they have a laundry, which we needed.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank GlobeTrotting820864
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Ponce & Tropical Casino, an IHG hotel, responded to this reviewResponded March 23, 2024

Hi GlobeTrotting820864,

Thank you for staying and sharing your experience at our Holiday Inn Ponce & Tropical Casino. We appreciate you doing business with us!

Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.

We look forward to seeing you again on your future trips!

Safe travels,

Jomar M.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 26, 2023

This hotel is in a great location on a hilltop so if you are on the east facing side you will get some great views of the sunrise over the bay. The hotel is undergoing a proper renovation so there is a lot of noise and some services are unavailable (e.g. no self-operated laundry facilities). The hotel does provide free laundry with up to six items per day per room but it was not exactly reliable. One day the bag was not sent out (even though all other bags were) and by the time I arrived in the evening (was on our last night in the hotel), nothing could be done, hence the three stars. Were it not for that this would've been a minimum of four stars.

The room we had was by the elevator and had a decent gap under the door. Not ideal but plugging it with some extra towels did the trick, so the hotel did do what they could to acomodate.

Cribs available upon request.
Parking on site and free.
Pool is expansive but did not use.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Christopher V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Ponce & Tropical Casino, an IHG hotel, responded to this reviewResponded January 9, 2024

Hi Christopher V,

Thank you for letting us know about your experience in Holiday Inn Ponce & Tropical Casino and thinking of IHG Hotel & Resorts as your home away from home. Here in our property, we strive to provide guests with a quality stay in an environment conducive to rest where all the family can enjoy their time.

I read your evaluation of our services and am sorry there were some hiccups during your stay. I appreciate you allowing us the opportunity to resolve these matters and understand your sentiments about these matters. Your comments were shared with our area managers and took the necessary steps to avoid events like this from happening in the future.

We invite you to visit us in your future stay. We will provide you with the quality service that you deserve.

Great wishes,

Oscar C.
Case Manager
IHG Hotel & Resorts Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 28, 2023 via mobile

We picked this hotel hoping it would be pleasing for my wife and I as we spend a long weekend away from New England. This Holiday Inn has met our expectations! Staff is friendly to a person, and accommodating. Our room is top floor, poolside. We have an enchanting view of the Caribbean, even though to actually put our feet in the water requires a 15 minute drive to a clean, scenic City Beach.

There is construction taking place, though our king room is fully remodeled and comfortable - what we expect from a Holiday Inn. The casino is cute and not very crowded

The food situation appears to be in a state of flux. We are offered free breakfast in what looks to be temporary quarters. It is adequate. We had dinner in-house one evening in the same temporary setting. Low on ambience, but our meals were surprisingly delicious!

This property is located atop a hill within walking distance of nothing. If you're a runner be prepared for a fairly steep hill. We are fine with needing a vehicle to enjoy our stay.

Room tip: The higher the floor, the better the view (of course!) They have refrigerators and coffeeakers but no in-room microwaves
Date of stay: October 2023
Trip type: Travelled as a couple
Thank Paul P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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