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“Terrible customer service!!”

Restaurant Bar Lounge OZ
Ranked #41 of 69 Restaurants in Trois-Ilets
Restaurant details
Reviewed 23 March 2017

To start we did not eat here but we chose not to because of how rude the staff was to us. We parked next to the restaurant and were going to go for a swim and then go there for lunch. We asked the waiter if it would be ok to use their bathroom to change into our swim suits. He said no problem. My 12 year old daughter and I changed and were walking out when the owner stopped us and yelled that we should pay him 2 euros each for using his bathroom. i tried to explain that we were not told that and were planning to come back from lunch. He physically blocked my exit and was verbally abusive to my young daughter. We loved Martinique and were so impressed with how kind and welcoming the locals were except for this restaurant. I left shaken and upset by such unkind treatment. There are many restaurants in this area. Please choose another one.

    • Service
Thank debbythec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 61 reviews

Reviewed 16 February 2017 via mobile

We had a delightful dinner here and it was just steps from our hotel. The staff, including the chef, were very charming and attentive. Great food too!

Thank TMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurant_OZ, Gérant at Restaurant Bar Lounge OZ, responded to this reviewResponded 21 February 2017

Thanks for your message. Will be nice to you welcome again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2016

Quick service, delicious meals. great customer service, view of the capital and beach, reasonably priced.

Thank Jemy26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017
Google Translation

    • Value
    • Service
Thank Mizio1805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017
Google Translation

    • Value
    • Service
    • Food
2  Thank Pascalina Franc... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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