After a dreadful week of numerous problems with the property, our 2 year old grandson fell through the railings surrounding the pool. It is about a 30 foot drop, but brambles surrounding the property broke his fall and he is okay. The owners, took absolutely no responsibility for this safety hazard - their comment was "it has never happened before." The parents were so traumatized that they moved to the Winjammer Resort close to the Mango Tree. Wifi is only available on the main level, the bedrooms are air conditioned, but not the rest of the house, so be prepared with plenty of bug spray or get eaten alive. The closest grocery store is a 20 minute cab drive away and there is nothing to do around the resort, except use the facilities of the Winjammer - who were amazingly nice people. The propane tank stove leaked and the dishwasher broke on the 3rd day, etc., etc., A previous owner had indicated that the property was unsuitable for 2 year olds, but the current owner advertises a high chair and confirmed in writing that the place was safe for children. I should mention that the parents were standing beside their son when this happened.
This is a difficult review to make. I have so much to say about the property but it can be summed up by our second last day. We were told it was safe for young children (before booking), this is not the case. It is potentially deadly for small children. The pool deck rails are too far apart and my 20 month old fell through! HE FELL 30 FEET but thank God his fall was broken by vines growing. My husband and I were right beside him watching and pointing out boats on the sea. The home owner Joan accused us of not watching him carefully. The total point is that he should not be able to fit through the railings! Horrifying experience! I watched my son fall to an unknown outcome. I have flashbacks all the time. It brings me to tears. The human brain always goes to the what ifs.... Upon contacting the property owner Joan, she just said it couldn't have happened as it has never happened before! I wanted my $350 damage deposit back and she didn't even come herself. She sent an employee with a letter saying sorry about your son, no refunds as we were on day six by then. My son could have fallen to his death or serious injury at any point during our stay.
It is hard to tell from the picture that the pool is very close to the main living area. The main living area is not air-conditioned so it is necessary to leave all the doors open and therefore 100% access to a pool at all times. Our 20 month old son and two other children had swimming floatation devices on at all times. There are stairs all over the villa. I was aware that the villa was two stories but it is more than that. There are steps up to the kitchen, down to the main dining room and living room and of course up to the bedroom level. This presents a hazard for a young child trying to follow his parents all over the villa.
The main kitchen is not air-conditioned and very warm for cooking in. The bathrooms are all dated (not a huge deal), two showers leaked, propane tank discovered to leak in one kitchen, Wifi was out for first day and half. Good to know is it only works in the main living space (if this is important to you). Loaner phone ran out of time twice (we did not make a lot of calls) and we could not get ahold of Joan to top it up, we used e-mail to tell her. The same way we had to email her about my son falling through the deck rails.
These were the plethora of problems when we first arrived (in the dark on Saturday night). My father-in-law handled these with the home owner, and I received a call later the same night by Allan (husband of home owner) telling us to leave and stay at the Windjammer. He hung up on me when I tried to tell him the problems. We spent our first evening feeling anxious and sick and talking to a handyman who showed up to deal with one of the problems. We presented him with many more, which he kindly tried to fix. In hind site- which is alway 100%- we should have left.
We chose to leave the house Friday (after my son fell) and stay a night at the Windjammer (a very expensive endeavour) but my son's safety is invaluable. The Windjammer staff are amazing and were horrified at our experience. Stay at the Windjammer. If that is out of the question ($$$), stay somewhere else on the island. St. Lucia is beautiful and all the St. Lucians we met were warm, helpful, funny and happy.
There is more to say, but I will not continue to ramble. Depending the the experience you are looking for (and the age of your children), perhaps the Mango Tree would be your oasis in St Lucia.
Lessons learned for us (my husband and I), we are taking a break from travelling in the immediate future, the almighty dollar does rule for most people (sadly), St. Lucians are kind people. Take the time to chat with a few.
I would not recommend this rental to a friend, as the customer service was poor. It was taken personally instead of in a business sense and when a true emergency occurred, it was brushed aside as our fault.
When you arrive on the island they say" Welcome to the island of paradise" and Mango tree is a great part of that paradise. Joan and Allen were fabulous.We were greeted at the villa after a long day of travelling with 3 small children.They were very accommodating and welcomed us with a warm chicken dinner and some supplies in the fridge. The villa is very clean and spacious. great value for a 4 bedroom.The location is perfect.Access to the Windjammer resort with the privacy of your own separate villa.You can take a short drive to Rodney Bay for restaurants and supplies or you can walk about 15min. to the local supermarket. if you want to explore the island you can book a day trip with the taxi company Joan deals with.We recommend asking for "Bernard" Great guy! as he will tell you"If you need something Bernard will get it for you" All in all it was a great trip. Thanks again Joan and Allen.We will definitely be back!!
Little did we know vacationing in St. Lucia would lead us to meeting you Joan....our little guardian angel. We rented Flambeau Villa off of vrbo #381347ha for two weeks. We had to move out 5 days into our vacation as the house was a Fire Hazard and had many other problems. Joan our little angel was nice enough to let us move into Mango Tree Villa on a days notice when she was doing a few upgrades as house was not rented. Mango Tree Villa is most beautiful...the view with all the beautiful sunsets and sunrises and all the great amenities provided. The special attention and kindness you showed all six of us in spite of our anxieties were most appreciated. You have created a safe haven and great house atmosphere here at Mango Tree.
Thank you for having us to your home in Cap Estate, which is an absolute gem. We had a lovely afternoon, great fun and a delight to interact on a personal level with you, Alan and the puppies.
We are hopeful our paths with cross again. Please do not hesitate to call when you come visit your sister in Wakefield. We would love to meet you for lunch. Again thanks so much for renewing our faith that most people on this earth have a good heart and are trust worthy.
Carolyn, Keith, Jojo, Chuck, Dianne & Marc
We had a great stay at the Mango Tree Villa. The house is big (we were 4 adults and 5 children, aged 2-6) with a spacious kitchen and a quite large pool. We enjoyed being able to use the facilities at Windjammer Landing, including towels for the beach, lunch (we made breakfast and dinner in the house) and the fitness center. It is rare to find a house that also offers "resort qualities". We will definitely consider renting the house again!
This was a perfect family holiday retreat we took four teanagers who loved the pool, wifi, the closeness to beach and facilities. The house was clean and well maintained it was large enough to have any large family stay. The views were amazing and beach fantastic!
The hosts were most helpful in booking local restaurants for us which were perfect the kids loved the food and all available within a ten minute drive! The area was lovely the catamaran was a brilliant excursion. We had a great holiday I would happily recommend it to any family visiting St lucia. We are most grateful to the very friendly and knowledgeable hosts for making our holiday so successful!!
I'm happy that I chose Mango Tree Villa for our family vacation! Not too far from the airport, and our host had emailed directions; though we got lost a bit. Accommodation was exactly as stated, no disappointments there. Our host was there to greet us, and stocked lots of goodies in the fridge for our welcome. Villa is clean,airy, roomy, and comfortable. The pool is gorgeous, and not too deep.
Getting around wasn't difficult either, a rental car did the job. Made it easier to get around the island. Oh, there was use of a shuttle as well, if there was need.
Can't get over that view, especially at sunset.....beautiful!!!!
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