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Reviews (1,563)
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Reviewed October 18, 2017

My husband and I spent our honeymoon at this incredible resort and are so happy we chose Sugar Beach. The island is absolutely beautiful filled with lush rain forests and gorgeous beaches. The resort had a driver waiting for us at pickup which was a great choice we would recommend. Once we arrived there was a slight hiccup with which room type we were supposed to stay in, but the reservations team honored the emails we had discussing the room type and got us into our villa within a few hours. The room was incredible! I would highly suggest the villas or cottages. We were in 810 and it had a nice view of the piton and was very private. The staff was fantastic and treated us like family. The beach was beautiful and we enjoyed the different ocean activities (snorkeling, kayaking, etc). The beach bar was always stocked and lunch and dinner right near the sand was amazing. We did many tours including exploring Soufriere, but the sunset cruise was a blast! We also loved the beach BBQ and live reggae on Friday night. Thank you again for an absolutely perfect honeymoon, we are already planning on how we can get back there in the next few years!

On side note: I would highly suggest getting a meal plan, otherwise you will be counting dollars every time you order something! It was expensive to add, but we were happy we did as we didn't have to worry every time we ordered something and the food was top notch.

Room Tip: We loved our villa, 810. Great view of the piton!
  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Gita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSterner, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded October 25, 2017

Good Day Gita,

Thank you for sharing such glowing feedback of your honeymoon at Sugar Beach, A Viceroy Resort. I am pleased that you enjoyed your stay and are already thinking of returning to St Lucia. It is wonderful that you had the opportunity to enjoy many of our services and amenities, and were able to explore all that this beautiful island has to offer.

I am happy that your room was sorted out by our reservations team and you were pleased with the scenic view from villa 810.

Again thank you for sharing your feedback and we hope to welcome you back soon.


Best regards,

Mark Sterner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2017

We have just returned for a wonderful 10 nights at Sugar Beach - We spent months and months trying to find the 'perfect honeymoon' spot and we couldn't have wished for anything better.

The whole resort is breathtaking, from the minute you arrive you feel like you are in complete luxury. Everybody knows your name, even the tuk tuk drivers will greet you by your name when they pick you up!

If you are reading these reviews wondering whether to book - just do it! you will NOT regret it.

Special thank you to the wonderful management team (Restaurant and Mark), our wonderful butlers and Terry the driver! You made our stay so extra special and we cannot thank you enough.

My tips would be to do the AI food plan, its quite pricey but the food is WONDERFUL, plenty to pick from and not your standard 'all inclusive' food.

We swore this would be a 'one-off' holiday but we are already planning to get back to this little piece of paradise ASAP.

Thank you Sugar Beach!

Mr & Mrs Harley (villa 705)

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSterner, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded October 20, 2017

Good Day Mr and Mrs Harley,

Thank you for choosing Sugar Beach, A Viceroy Resort as the location to celebrate your honeymoon. We appreciate you sharing your review on Trip Advisor, and are certain other travellers will find your feedback helpful.

Our team members are passionate about surpassing guest expectations and I am excited to read that we were able to make your honeymoon extra special.

The entire team looks forward to welcoming you back—perhaps for your first wedding anniversary.

Best regards,

Mark Sterner
General Manager

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Reviewed October 15, 2017

My mother and I spent a long weekend (four days) of excursions and spa treatments. It was superb!

The property is exquisite, very clean, and well maintained. They spray for mosquitoes regularly, so there were no issues in that area. The villa was beautiful and also well maintained (looked new). Upon arrival the butler (Charles) greeted us and was an excellent resort ambassador. Charles really set the bar as far as being helpful, friendly courteous and genuine. We found almost all staff to be exceptionally friendly and efficient--but not to the level of Charles.

We felt safe and secure at all times on the property and did not have to wait longer than a few minutes for rides around the property.

The main problem with SB was the price of food. It was extraordinarily over priced. The day we arrived (Friday) they only have two restaurants open (this is normal for Friday for them in the off season), a barbecue buffet and a sushi bar. The BBQ was $90 per person USD! That was too high for a BBQ buffet and we don't eat sushi. SB was accommodating though, and allowed us to order from the room service menu at the sushi bar (without the $18 service charge). With that, the prices were pretty high and the portions were very small. We ended up eating at other resorts the next two nights where the food was, in some cases, better (in terms of variety, taste). While the price of the food was comparable, the portions were larger and the mix drinks were half the price of those at SB ($9 vs. $18). The breakfast at SB was absolutely fabulous (included as an amenity through our travel agent).

SB has exceptional customer service and called to check on our stay the second day. We told them about the limited choices on Friday. They then sent a manager over to meet with us to get more information about how we felt about the food situation and other services. I was impressed with the manager's (Peter) attentiveness and willingness to be accommodating. It was obvious that it was important to him and SB that we were happy. He asked about our experiences with staff and we told him that Charles certainly set the bar high, but we found every staff member to be exceptional from the van drivers, wait staff, gardeners, spa staff, etc., to the butlers. There were only two exceptions, but we told him that it was only because all of the other staff were so incredibly pleasant, anyone who might be regular, stood out. Again, these individuals were not rude or anything, they just were not as friendly and gracious as all other staff on the property and did not seem to meet SB standards.

Not long after our visit with Peter, we received a call from the restaurants VP(?) who wanted to also apologize for our experiences on Friday. This is a top-notch resort and it is obvious they care about their guests and want to ensure they have a good experience.

One big negative for us is the property is over-run by cats. This is disturbing for non-cat lovers like us. Since most of the restaurants are outdoor eating arrangements (with spectacular views) it was extremely off-putting to have cats running around and sitting in front of you starring you down for food. At one time, I had to ask the wait staff to try to get them away from me as I was getting a bit scared -- they were gathering around me like the movie The birds. They are all over the property, even at the villas. We had several cats jump on the table at the villa and lounge. Needless to say, we wouldn't want to eat at that table. I will say though, we may be a bit different from most people. We do not believe animals should be on tables or around begging for food. Other guests didn't seem to be bothered. Just something to know.

The travel agent worked with the concierge to organize the excursions we were interest in trying. Some of the standard excursions weren't exactly what we wanted, so SB designed one just for us. All the activities ( zip-lining, horseback riding, shopping, botanical gardens, sulfur springs) were all really great.

We also spent plenty of time at the spa. I thought the services were what you would expect from a 5-star resort.

St. Lucia is a wonderful place to visit! We felt safe at all times and the people were very friendly. You must be rather ambulatory as this is a very hilly environment. You cannot not go far without walking up a hill or climbing stairs (and lots of them). I did not see any accessible entryways. Mom was able to get around, but with a bit of effort and there were a lot of pauses for resting. This was fine as the island saying is "take your time."

Room Tip: If you can afford a villa rather than a room, it is well worth it!
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSterner, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded October 18, 2017

Good Day Cheryl L,

Thank you for sharing feedback regarding your stay at Sugar Beach, A Viceroy Resort. We are happy you and your mother had a wonderful time and found the staff caring and welcoming, especially Charles. It is also pleasing to read that Peter reached out to you and ensured that the relevant team members were aware of the issues you were facing. I am proud to be working with such a service oriented team.

We take pride in ensuring that every guest has a memorable experience, had we been aware of your concerns about the cats; we would have ensured that they were kept away from your villa. We do have measures in place to keep our furry friends away from guest areas; however we do have a few cat lovers who tend to feed them at their villas or at their table in the restaurants. I am sorry that this put a dampener on what could have been a flawless stay.

Had we known of your mother’s mobility issues we would have recommended our Luxury Sugar Mill Rooms or Luxury Beachfront Bungalows for your stay. Theses accommodations which have few to no stairs and are in close proximity to most of the resort facilities.

Again I am glad that the pros outweighed the cons and you had an amazing stay at the resort. We all are thankful for your feedback and hope to welcome you again soon.

Best regards,

Mark Sterner
General Manager

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Reviewed October 11, 2017 via mobile

My husband and I spent a few days at Sugar Beach for a short vacation. First of all the hotel and grounds are beautiful, I don’t know where you would find a lovelier setting. The staff are attentive, from the restaurant to the gardeners. The reason I gave 4 stars instead of 5 is because the prices in the restaurants are unreasonable.
Our first night we got in late and ordered a pizza to be delivered to our room, $24 pizza cost $18 to be delivered. The pizza was just ok, the crust tasted like it came premade, like cardboard. I have to say every other meal was much better. The first breakfast my husband got a juice, we weren’t charged so assumed it was complimentary, so the the next morning I had juice too, we were charged $12 per glass of juice. Wine with dinner was, I think, $25 a glass, not positive on that price. The last night we ate in again, expecting the $18 delivery charge, this time we were only charged $5? These price are US dollars, not the local EC. I know it’s a high end resort, it just seems unreasonable.
I would definitely go back because of the scenery and attentive care from the staff, but I’d be careful what I eat and drink.

Stayed: September 2017, travelled as a couple
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSterner, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded October 13, 2017

Good Day Nancy D,


Thank you for sharing your feedback regarding your time at Sugar Beach, A Viceroy Resort. Our setting is truly out of this world and it gives us pleasure to know that you appreciate the magic of this place as we do.

I am sorry that the food and beverage costs were higher than you had anticipated. We try our best offer quality meals that are comparable to our competitors.

Once again we appreciate your feedback. We hope to welcome you back to paradise!

Best regards,

Mark Sterner
General Manager

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Reviewed October 11, 2017

We stayed the week before Christmas and had an amazing time.

The location is truly superb. The two pitons are dramatic, and the bay is sheltered from waves making it lovely to swim in (or float about!). The snorkelling right off the beach is fantastic (including whole shoals of squid).

Our room was lovely and comfortable. We had a separate living area, huge plush bed, walking wardrobe and palatial bathroom with a separate shower.

The service was perfect, attentive and friendly. It was very nice to see that most of the staff, including management, were locals.

The amenities were great, nice large gym, beautiful pool (empty most the day), spotless beach with cabanas. Plenty of activities to do (kayak, sailboat, snorkelling etc). The spa is lovely, a mandatory stop!

The location of the hotel gave you easy access to some great tourist sites such as climbing the piton, visiting Hotel Chocolat's plantation, visiting the active volcano, Souffriere, Marigot Bay.

It was an expensive stay, but we got what we paid for and more! Tip: book an all inclusive deal, the food and drinks are very expensive.

Room Tip: Go for all inclusive deal - the restaurants & buffets are very expensive. Hire EcoDive directly for boat tours (better boats!)
  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Onel5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSterner, General Manager at Sugar Beach, A Viceroy Resort, responded to this reviewResponded October 13, 2017


Good Day Onel5,

We appreciate you sharing your glowing feedback of your stay last December. It is such a pleasure to read about your experience and know that Sugar Beach, A Viceroy Resort remains memorable for all the right reasons.

We are located in the perfect position, nestled between the twin peaks and in close proximity to the island’s historic and natural tourist attractions. I am glad that you had the opportunity to enjoy all of our services and amenities, and got out to explore all that this stunning island has to offer.

We all look forward to welcome you back soon.


Best regards,

Mark Sterner
General Manager

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