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Happy97
Hamilton, MI

Our Trip Report & a "Staff" to be Proud Of

5.0 of 5 bubblesReviewed Feb 16, 2023
My husband & I just returned after 14 days on St. Lucia of which we spent 8 days at Stonefield Celebrating our 45th Anniversary.

We were greeted at the airport immediately upon our arrival by Peter who drove us to the resort.

Once we arrived at the resort we were offered a local juice, checked in and given a cell phone so we could connect to the front desk etc. After a couple of days they actually called to make sure everything was going well for us.

Stonefield is a well- kept resort on the quiet side of the island and near many interesting spots. The grounds are constantly being manicured, the maids kept our villa clean & well stocked. The villa has a stove, refrigerator, some pans and dishes. The plunge pool was large, the porch has a double hammock and a nice sitting area inside the villa. Malgretoute beach (3 minutes away) is accessible to the Stonefield guest and they provide a shuttle there. Paradise Hotel is right on Margretoute beach. They have chairs & a restaurant and are able to charge items to your room at Stonefield.

We had the most magnificent view of the Pitons and the sunsets from our villa and the restaurant.

Our first day we enjoyed a couple’s massage at the resort, a great way to relieve the stress and get in touch with island time. The following day we had a car delivered to the resort so we could explore the rest of the island. On the east side we did a zip line, Soufriere we hiked the Tet Paul trail and enjoyed a double rainbow at the top. We also went deep sea fishing with Mystic Man and their sunset cruise. All of this is easily done from and through Stonefield.

Later in the week we had Peter drive us to the volcano and waterfalls. He was a wealth of information and really enjoyed all the local history he was able to tell us about. We could have driven but choose to hire Peter for the history.

Our intentions were to visit off site restaurants for dinner but after our first dinner at ”Mango Tree” we were hooked.

The waiters, waitress, Bartenders & chefs were great! The service was fantastic and the food delicious. They asked at each meal whether we had allergies and after breakfast asked if you would like maid service, always making sure we were being taken care of!

The menu changes daily and some evenings there was live music.

The day we had an early morning fishing trip they put together some items that we could take along.

We would personally like to “Thank” the Entire Staff ( I would list all the name but wouldn’t want to exclude someone should I forget) for making our 45th Celebration a memory we will never forget. Everyone went above & beyond and we can truly call each of you “Our Friends”
Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Cybelle Brown, Owner at Stonefield Villa Resort, responded to this review
Responded Feb 20, 2023
Thank you so much for your review. We are so thrilled that you enjoyed your experience with us and we deeply appreciate this 5 bubble review. We also appreciate how detailed you were which we know will be helpful information for future guests. We will share your message to the team. Please visit us again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (1,107)
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    All reviews mango tree restaurant outdoor shower petit piton private pool our honeymoon st lucia sugar beach homemade jams cell phone double hammock ocean view amazing views full kitchen botanical gardens diamond falls water taxi main pool
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    123 - 128 of 1,108 reviews
    Reviewed February 13, 2023

    First class resort and amazing meals at Mango Tree restaurant! Loved this resort and island and we have been to many Caribbean islands and resorts. It’s our number one! Many thanks to Ancia, Thecla, Valnya and Chef Roy! All staff are amazing!

    Date of stay: February 2023
    Trip type: Travelled as a couple
    1  Thank kathy4442015
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cybelle Brown, Owner at Stonefield Villa Resort, responded to this reviewResponded February 13, 2023

    Thank you Kathy for your review. We are always so appreciative when guests mention our team members that delivered a positive experience. We will be sure to thank them and recognize their efforts. Thanks again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 12, 2023 via mobile

    We have just completed our stay at Stonefield and we were incredibly happy with every aspect of our stay. The rooms were lovely, very private, and the views were spectacular of the ocean and the Petit Piton. The staff was fantastic - friendly from the moment we were picked up at the airport and every single person we encountered was kind. The grounds are beautiful and well-kept.

    Sachin at the front desk greeted us with welcome drinks and gave us an overview of the property and a tour to our villla and of the room with detailed instructions and information. He was very patient and knowledgeable with any questions we had.

    The room was clean and our fridge had water, soft drinks, piton beer. Coffee maker and tea pot. The air conditioner worked well and the “Ocean View” room had an unobstructed view of the ocean and the Petit Piton. The pool was clean. The entire resort was very quiet and relaxing. Housekeeping is offered every day and they did a wonderful job.

    We set up excursions through Stonefield prior to our stay via email and they were all on time and well organized.

    We did all inclusive. It was definitely worth it and we had no regrets at all. The Mango Tree restaurant was fantastic. The dinner menu rotates daily and has a nice variety. Breakfast and lunch menu stays the same but also has such a great variety with many options. Everything was fresh, flavorful, local. We absolutely loved it. The drinks were delicious and had many options as well. Thank you to chef Claire for the delicious food! Restaurant staff - in particular Gibson, Ancia, Jenny, Brad, and Onan - went above and beyond to be kind and were excellent servers/hosts/bartenders. They were kind enough to let us order a couple of meals earlier in the day to accommodate our excursion and departing flight time. Thank you so much to all!

    We highly recommend Stonefield and will be telling our friends about it as well. Thank you for the lovely stay!

    Date of stay: February 2023
    Trip type: Travelled as a couple
    3  Thank Krystina C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cybelle Brown, Owner at Stonefield Villa Resort, responded to this reviewResponded February 13, 2023

    Thanks so much for your detailed review. We are so pleased that our team delivered a wonderful experience. We do appreciate you sharing your experience with friends and family and we will make sure to thank our team members mentioned. We hope that you visit us again soon! Thank you again. Sending heaps of blessings from Saint Lucia!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 7, 2023

    After reading all the good reviews I was really surprised about this property.

    Upon arrival we were greeted by a woman at the front desk no warm smile just give me your passport info then she told us the room was not ready we were walked to the restaurant and received the same cold treatment there. After waiting half an hour I asked if we could be served and the lady didn’t respond at all and ignored me, then after a few minutes looked up as I was still standing there and said I will be with you in a moment with what seemed like attitude. I found out later this wasn't intentional as she was like this with all guests but she should probably be trained to be friendly. The food was actually good so that is a plus.

    We finally got our room after an hour or more, our room had old furniture and would speak in the night with creeks and cracks. The view was spectacular and that is basically all you are paying for when you get a room at this property. The bathrooms were not clean faucets had limescale or calcium buildup. I only showered twice while I was there and did not have hot water for one of the showers. The showers are outdoor and because of that there are mosquitos that find their way in to the rooms. The rooms have AC but the main area where the kitchen and dining room are do not. We saw a few dead cockroaches during our stay as well.

    When we were ready to check out we asked for late checkout since it was only fair as our room was given to us very late. Sachin the boy at the front desk said we could not have it as there was an early check in at 1pm. This was a bold face lie because the next day a lady from front desk called to say we could get late check out. There is no consistency in the hotel policies here and we were very unhappy the boy at the front desk lied to us.

    All in all I hope this property puts more effort into training staff on how to handle guests and clean rooms. The property is beautiful and provides an amazing view and good food but the service is terrible and rooms are old and dingy and not clean enough to be a 4-5 star. I would not return.

    Date of stay: January 2023
      • Value
      • Cleanliness
      • Service
    2  Thank Rainb0w12
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cybelle Brown, Owner at Stonefield Villa Resort, responded to this reviewResponded February 9, 2023

    Thank you for your feedback. We take any negative feedback very seriously as this is not reflective of the product we work to deliver. It is however highly unlikely that our staff would lie about a late check out availability. In hospitality, arrival times of guests frequently change, which would have opened your villa up for a late check out despite it not being available the night before.

    Our villas are architecturally designed with the tropics and our views in mind. Our one bedroom ocean view villas are FULLY air conditioned, however, our larger two, three and five bedroom villas have AC in all bedrooms only. We are clear about this online. This is very common in the Caribbean. All bathroom shower areas have doors as well. This review will be used as an asset for our operations team to assess the areas that you referenced. Thanks again for the feedback.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed January 29, 2023

    My wife and I stayed one week at Stonefield and loved every minute. The villas are well-maintained with incredible views. I would recommend getting one with a Piton and ocean view. It is one of the best vistas of any place I have ever stayed and I have traveled all over the world and stayed in many first-class resorts.

    The hotel is very environmentally friendly, and the spacious villas come with a wonderful outdoor shower with water that is solar heated. YouTube videos can provide a much better description than I can here. The grounds are beautiful, and you must schedule a walk to the petroglyphs with Poncho who is in charge of the grounds and is also incredibly knowledgeable about sustainable agriculture and history. He was one of the highlights of our trip. You can see the incredible garden that he and his team maintain that provides fresh organic food to the onsite Mango Tree Restaurant.

    Mango Tree Restaurant's food is delicious and the staff there are very attentive and friendly. I recommend getting the All-Inclusive Package for all of your delicious meals and most drinks. The menu changes throughout the week. It would cost you more to eat away from the resort because most restaurants are at other resorts that you would have to drive to or take a taxi and those meals would be more expensive.

    The front desk staff were very welcoming and helped us arrange excursions that are reasonably priced. We enjoyed the Tet Paul Trail guided excursion that provides and awesome high-altitude view of both Pitons. The snorkeling trip with Clyde and Sean who was great. We went to two different beautiful spots. Hike one of the Pitons if you are in great shape and in no way afraid of heights with almost vertical climbs on the Petit Piton.

    The road to and from the airport (UVF) is very curvy and the drivers tend to take them fast so if you are prone to motion sickness, pack some Dramamine.

    Date of stay: January 2023
    • Trip type: Travelled as a couple
      • Value
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    2  Thank DCSurfer
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cybelle Brown, Owner at Stonefield Villa Resort, responded to this reviewResponded February 9, 2023

    Thanks so much for your review. We sincerely appreciate all feedback and a five star review is always a bonus! We hope you visit us again soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed January 24, 2023

    This place is absolutely amazing! Worth every dollar spent. The staff are some of the nicest people we have ever met and make sure your stay is the best it can be! The accommodations are beautiful with breathtaking views all around! We absolutely cannot wait to book another trip back to this resort and this beautiful island! Do yourself a favor and book your stay today!

    Date of stay: January 2023
    Trip type: Travelled as a couple
    1  Thank P6216DJtylerg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cybelle Brown, Owner at Stonefield Villa Resort, responded to this reviewResponded February 9, 2023

    Thank you so much for this five star review. We do hope that you visit again and take advantage of our repeat guest offerings. See you again soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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