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“Unique experience but not a good value”

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Jade Mountain Resort
Ranked #1 of 11 Hotels in Soufriere
Certificate of Excellence
GreenLeadersPlatinum level
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Unique experience but not a good value”
Reviewed 6 April 2012

I'm glad we did this trip. But when you pay this kind of rate you expect exclusivity. This hotel doesn't provide that because it shares the beach and some of the facilities with the cheaper and older hotel which is located at the bottom.

  • Stayed March 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank StanCo98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Midwest
Level 5 Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 11 March 2012

So much has been written in reviews about Jade Mountain. As I read through them after staying there for 5 nights in a Sun room (JE3)… I think the reviews tend to over-hype things a bit. Is this a 5 star resort? Absolutely – it’s one of the nicest places we’ve ever stayed. Is this the best resort we’ve ever stayed at? No, I wouldn’t say it that way – I would say it’s as good as, but not necessarily better than my stays at Cabo’s Esperanza or Anguilla’s Cap Juluca. I would say that in my travels, these three are kinda all equally good. Here’s some comments about what we liked and didn’t like from our stay, with some advice mixed in as if I were talking to a friend about to travel there:

What’s to like:

The Room – first and foremost, your room is the most amazing thing about Jade. Plan on spending the bulk of your time there. Have breakfast brought in every morning. Have your spa treatment done in your room (it’s worth the small upcharge and the treatment rooms at the Jade spa are kinda ordinary). Get an afternoon tea service brought in one day. Break up the day with an occasional foray over to Anse Mamin beach to read your book under a palm and enjoy a delicious cheeseburger. Or venture out for a half day tour of the Volcano, go for a hike, or out on a boat for some snorkeling. But spend at least half your time in your room.
The food at the Jade Club – eat all your evening meals here, with the exception of the Beach Party. The Jade Club food is really good and never the same, and the service is a clear level above the other AC restaurants, and it’s so convenient to walk to/from your room. Sunsets weren’t that great the week we were there, but try a cocktail on the upper deck (above the “club”) for sunset before dinner. The Beach Party (and the “managers cocktail mixer” that happens the hour before) was really nice and worthwhile – tables set up on the beach, and the food was of the same caliber as the Jade Club. The Beach Party service during dinner was definitely not up to par with the Jade Club, but hey, you’re sitting on a beach in the moonlight having a gourmet meal – so the service can be slow and not spoil the evening.

What’s not to like:

Being scheduled - we felt a bit pushed to be on a schedule the day when we arrived. I don’t think we’d been in our room for more than a minute or two when we were pushed to start scheduling our next 24 hours. “Can we schedule you for a 7pm dinner this evening?” Sure, whatever, my mind is distracted by this room that has the most amazing lifelike portrait of mountain/ocean view. “Be sure to complete a breakfast form and select a time so you can attend the 10am orientation resort session.” Uhh.. ok… seems weird – that we have to go to attend a class to get basic info on the resort? Do you have time shares here that you’re selling (no, they don’t, but the way it was presented made me think of that might be the case)? After a rather sleepless first night ( that open wall is amazing, but a little unsettling the first few nights), we kinda came to our senses and started to push back a bit on the scheduling – so we phoned our butler a half hour before the orienation and said, we just weren’t feeling up to it right now - can we do it a bit later? No – it’s only offered at 10am, though you could do it the next day. Ok, oh well, so we skipped the Jade 101 session – I guess if there’s something we can’t figure out, we’ll just ask. Talked to a few other guests later about what we missed during orientation, and they said something to the effect of “Nothing – it was a lot of walking around that we weren’t dressed for and not much information, really.”. In retrospect, for a resort with such an emphasis on service, it seems kinda strange that your butler wouldn’t take you on a walk around at your convenience.

Housekeeping timing – At first I thought some of the attention to the timing of our activities was so the butler could figure out when housekeeping could be scheduled. But it seemed like more often than not, they would show up just after we returned from a long outing, or while we were trying to get ready to leave for an outing. There’s a “bag” you can hang on your door to request housekeeping, and we tried that a couple of times when we went out, but it didn’t seem to work. Perhaps we were supposed to call our butler and tell him when we wanted the room made up – but that’s not really something I want to be worrying about when I’m on vacation.

Other comments:

There were a couple of electrical convertors already in place in the outlets on either side of the bed. They had a place for a US style plug on top, and the standard UK style plug in front. They are still 220V (or 240V, I don't remember) of course, but were handing for plugging in chargers for our phone, ipad, laptop, etc. I only brought one adapter with me, so the extra ones in the room were handy to charge multiple things at once. There was also a massive transformer in the closet that would step the voltage down to 110V, but we never used it as all our chargers would take the full range of voltage.

Wireless Internet - we could pick up a usable signal in our room - not the strongest or most consistent, but it worked could enough for email. There was no password needed.

Bathroom privacy… It just wasn’t an issue. It looks like the Sun room we were in is set up similar to others – the bathroom is up level (several feet up some steps) and there is a wall that comes up further than that. The net effect is that if you’re sitting on the loo, you can’t really be seen from anywhere in the room. You can maybe see someone’s head and shoulders if they are showering.

Window operation… It took me a day or two before I figured out how to open and close the plantation style shutters. You push up on the edge of one of the slats to relieve pressure on the little pin that holds them up… then you can reposition that little pin to holes further inward or outward to allow the slats to be more open or closed.

The Total Romance AI is a great deal. For our stay, the AI option was roughly an extra $450/day. Dinner’s at the Jade club were around $225 each night, breakfast and lunch were each $80 to $100. Throw in a few drinks and the AI cost pretty much equates to what we spent on food alone. Considering the airport transfers, bottle of champagne, massage and the Volcano outing, all of which we would have done even if it wasn’t included in the AI… it was really a no brainer to do the AI. And there was a bunch of other stuff in the package we didn't even do.

Helicopter transfers… the price we were quoted for the two of us was $1100 ($275 per person each way). We decided to take the car arranged by Jade and included in our AI package. We actually enjoyed the trip – the driver was really good, stopping and pointing out various things along the way. Spencer Ambrose was our driver – you can probably request him through Jade if you like.

Cruise ship day? On Thursday of our stay we noticed things on the beach were noticeably more crowded and kinda… different. I think I read somewhere that cruise ships send boats of people over to the Anse beaches as an outing and I suspect maybe that was going on. You might ask about that and arrange your schedule to be on the beach on a less crowded afternoon.

Any surprise charges on checkout? Nope – none. The only two items on the bill at all - a $5 up charge on a shrimp appetizer we ordered at the beach bar (the waitress warned us when we ordered it) and some additional tips we gave at the spa. I never did figure out what was so special about that shrimp, by the way.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
52 Thank bud4977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmhurst, Illinois
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 March 2012

We visited in August of 2011 (waited too long to review). We stayed a week in a Sun Sanctuary even though I had originally booked a Moon. I think in the off-season it's likely that you'll be upgraded.

There were no mosquitos. The weather was amazing. It rained maybe 20-30 minutes each day.

My favorite part of the experience was running on the treadmill in the morning at the small fitness center, then returning to the room and jumping right into the pool, followed by breakfast with my wife delivered by our Major Domo. Having returned from Afghanistan very recently, I couldn't possibly overstate how incredibly wonderful this experience was.

Finally, the food is unbelievable. The chef was young, creative and obviously passionate about creating exciting, locally sourced and inspired cuisine. I wish we had done the cooking class because our brief discussion with him at a cocktail hour was honestly one of the most memorable moments of the entire vacation. It's inspiring to meet someone who is so passionate about what they are doing and interested in developing a new generation of local chefs.

The drive to and from the airport is horrible. But you'll survive - suck it up, you're on vacation.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank dorko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 February 2012

There is nowhere left to go. We just arrived back. I know we will never find a resort as good as this one. Top to bottom, the best experience one could ever have on a holiday. One trip to this resort is for one week is worth 5 weeks or more of all inclusive holiday in other destinations. Where do we go from here. No holiday will ever be the same now that we will compare it to the experience one has at Jade Mountain. You have to go here!

Room Tip: JE1 - Wow, but you cannot go wrong with a room choice here.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, AB
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 February 2012

My wife and I recently stayed in a "Moon Sanctuary" at Jade Mountain Resort.

We've been fortunate enough to travel to some pretty high-end properties, but Jade Mountain is like nothing else.

Perched high on a mountainside, there are only 29 rooms (or sanctuaries, as they call them). They offer not only extraordinary luxury and service, it's in one of the most spectacular settings we've ever seen - a direct view of the Caribbean Sea and the famous "Pitons" of Saint Lucia.

Your private infinity pool is half-inside and half-outside of the room. Each suite is different, and have 15 foot ceilings, exotic hardwoods, supersized whirlpool, netted luxury bed, and tropical greenery that grows out of the rock walls into your room.

Your assigned 24/7 pager access is to not one but two outstanding butlers, there to look after every possible whim. There's no need for any contact with the front desk, room service, tour desk, or any other resort services - it's all done through your butlers (even check-in).

The fourth "wall" doesn't exist, replaced by the outside environment....you literally live outdoors 24/7.

The View - absolutely unbelievable. Nature - ditto. (awoke each morning to hummingbirds and doves).

This place is literally indescribable - bring your wallet, but give yourselves the treat of a lifetime - just go there, no review will ever even come close to conveying the spectacular nature of this resort.

Room Tip: Sun or Moon
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank konaregular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 February 2012

Words can not begin to describe experience of staying here. We arrived via water taxi from previous resort around noon. We were shuttled up the very steep driveways thru Anse Chastenet to Jade. Our room was ready which was so nice. We were in a Star sancturary (JA2). What an incredible place and incredible view. You do not want to leave your sanctuary!
Our Major Duomo checked us in, gave us our cell phone to contact him with whatever we needed. They took great care of us during stay although didn't use them too much. But our fridge was stocked with what we wanted and snacks brought each day.
We ate dinner at the Jade Mountain club which was very good and just a beautiful setting. Service somewhat slow but doesn't matter as much since in a beautiful setting, one night it was unfriendly though. The sleeping environment definitely could take some getting used to or be issue for some. The water from pool flows over the edge sounding like a fairly loud waterfall. We did have them turn off in the middle of second night which helps but still hear flowing water from the runoff area from other sanctuary pools.
We made sure to spend time in sanctuary and truly enjoyed it but definitely go out and enjoy the beach and snorkeling. We walked down to beach, and while very steep it wasn't too long a walk-good exercise!
Not to be missed: go to Anse Mamim for lunch – great burgers and just a exotic beach setting. Have breakfast in your sanctuary. Enjoy plunge pool (ours was in sun part of day so water temperature was fine)
Highly recommend this for a very special celebration. We are saving our money for a return!

Room Tip: suggest getting at least a star sanctuary so you have a plunge pool.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank nanorran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 February 2012

Where to start....like most other reviewers, we thought Jade Mountain was absolutely amazing. We spent a week in JA2 for our honeymoon on the total romance package (which we definitely recommend!) and are sad to be back at home.

We got there and were immediately greeted by Manuel, who helped us to our room and gave us a tour the next morning. The rooms are awesome, like nothing you've ever imagined. Yes, there is the parking lot below, but with the Pitons right there, you never notice it. You can see the Pitons from your bed, the tub, the shower, and yes, even the toilet. The three-wall experience is incredible. We personally enjoyed waking up to sunshine and chirping birds, even if it was at 6:30 am. It's part of the experience. The pool is fresh water, and recycles 5 times a day. It's very refreshing after walking back to your room from the beach each afternoon (if you choose to walk - there's also a free shuttle, which we never took). Our major domos were Allain and Vito, and they were the best. They brought us breakfast every morning (which is enormous and delicious) and always had our mini fridge stocked with drinks.

Housekeeping came twice a day, which was more than necessary, but was definitely nice. There were always plenty of towels and the room was always super clean. The bathrooms on the beach were also always clean and stocked.

The food at the Jade Mountain Club was out of this world. We loved trying the different local items on the menu each night. The wait staff was also incredible. Everyone was so polite, attentive, and friendly. We had either Earl or Jerome most nights, and both were awesome. Jerome even made us a CD of local music he listens to. Eric, the sommelier, will come by to chat and will create a whole food/wine pairing if you'd like. We've never had such amazing service.

For lunch, we either ate at the beach bar or had the burgers at Anse Mamin. Andrina and Flora at Anse Mamin were always so friendly and made the best drinks. Again, we've never had such great service.

The beach is worth the walk. There are individual huts with lounge chairs, and the staff will escort you to a hut and provide you with plenty of towels. They will also assist you with kayaks, etc. Abo was very helpful!

The beach bar is great - you're about three feet from the water. We drank mostly the local lager, Pitons. They're good. If you want something special, just ask Pamela. She's been there 30-something years and is always smiling. Tyron (and maybe Ames) will sing for you, and Elena, Kerwin, and Ester were the best servers.

We went diving for the first time here, and fell in love with it. For our introductory dive, we had Victor, the human submarine. He holds the world record for number of dives, and has spent something like 6.4 years total underwater. Jade is truly lucky to have him. Another scuba instructor, Zita, took us on a guided snorkel trip which was awesome because of her knowledge and willingness to keep going until we were ready to stop. Everyone at the scuba center does everything, and they all do it with a smile. Captain Kerwin and Nicholi took us on an amazing half day sailing trip, complete with snorkeling between the two Pitons (and rum punch).

Jade Mountain is the perfect mix of privacy, great food, an amazing room, and fun water activities. You really have everything you could ever ask for. But to us, what really made the trip was the staff. We have never met such wonderful people, and really miss them. Nick Troubetzkoy is lucky to have such amazing people working at his resorts, and so is anyone who visits Jade Mountain or Anse Chastanet.

Thank you, everyone at Jade Mountain. We'll definitely be back.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank J_Kampas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jade Mountain Resort

Property: Jade Mountain Resort
Address: 100 Anse Chastanet Rd | PO Box 4000, Soufriere, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Soufriere
#1 Luxury Hotel in Soufriere
#1 Green Hotel in Soufriere
#1 On the Beach Hotel in Soufriere
#7 Family Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jade Mountain Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Rising majestically above its 49 room sister resort Anse Chastanet, a 600 acre beach front property, Jade Mountain is a cornucopia of organic architecture celebrating St Lucia’s stunning scenic beauty. The 29 luxury suites are called sanctuaries, sweeping spaces where bedroom, living area and an extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature. With the fourth wall entirely absent, Jade Mountain’s sanctuaries are stage-like settings from which to embrace the full glory of St Lucia’s Pitons World Heritage Site and the Caribbean Sea. Jade Mountain has set a new standard in the Caribbean whether it is for modern design, luxury living or unique resort and guest service experiences.Wrapped around an infinity pool with a dazzling kaleidoscope of colors, the Jade Mountain Club restaurant caters exclusively to resident guests, celebrating James Beard Award winner Chef Allen Susser’s “Jade Cuisine.” Hovering in space above the Jade Mountain Club is the Celestial Terrace, perfect for sunset cocktails or star-gazing.A wide range of spa services can be enjoyed in the privacy of the Jade Mountain sanctuaries or at Kai en Ciel, Jade Mountain’s boutique spa and fitness studio. The resort major domos and a dedicated resort team ensure outstanding service around the clock.Guests may enjoy the exclusivity and privacy of Jade Mountain plus access to all of Anse Chastanet’s facilities and services: Nestled amidst a lush tropical 600 acre tropical estate with two soft sand beaches bordering pristine coral reefs, Anse Chastanet is right in the heart of the island’s marine reserves with St. Lucia’s legendary twin peaks, the Pitons, as the dramatic backdrop.The active will enjoy the resort’s amazing range of adventure facilities. Facilities include 4 restaurants & 3 bars, professional spa, PADi 5* scuba centre, water sports with kayaking centre, 12 miles of private biking and hiking trails with mountain bike rental, sailing yacht, 3 boutiques, library and art gallery. ... more   less 
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Also Known As:
Jade Mountain Hotel
Hotel Jade Mountain
Jade Mountain St Lucia
Jade Mountain Resort St. Lucia/Soufriere

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