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“Helpful and Courteous”

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Nanny Cay Marina & Hotel
Ranked #4 of 13 Hotels in Road Town
Dallas, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Helpful and Courteous”
Reviewed 19 March 2012

The resort was a convenient location to stay before and after our week on a sailing charter which was located at Nanny Cay. Weary on our arrival after 12 hours of travel I found that I my phone had fallen out in the cab from the airport. The office personnel on duty at Nanny Cay went through some great efforts to locate the taxi driver who found the phone in his cab. He returned it to me at the hotel the following morning. I am thankful for the assistance all the way around.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Lewes, Delaware
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 February 2012

Wow, what a disappointment. We stayed at Nanny Cay (Hotel) from 2/14 to 2/19/2012 and we can honestly say we will NEVER stay there again unless there are some MAJOR changes.
Our main reason for staying here was location. We were renting a power boat for a few days (from Island Time who was located right on the property, who we loved by the way) and thought it would be best to stay at a marina. Nanny Cay seemed to have everything we were looking for. We knew going in to it that it would not be luxury as we checked out Trip Advisor, looked at pictures, and obviously from the price. However, we do expect a few minor things at any hotel that we pay for: somewhat clean rooms, somewhat comfy bed, HOT water, and a friendly staff. We experienced none of those small items.
To sum it up, our room was very dirty (ex. we turned off the fan and there was about an inch or so of dust piled on), our beds hardly looked made, let alone comfy enough to sleep in (the mattress and bedding looked/smelled about 30 years old), the phone was very dusty and had no dial tone, the kitchenette had a broken microwave and sink, and to top it all off we were without HOT WATER for 48hours! The only complaint we thought worthy to bring to the staff’s attention was the hot water. We walked down to the front desk THREE TIMES to ask for help before someone finally fixed the problem. Every time we talked to the attendant she (we saw 2 different women) made us feel like it wasn’t her problem. “We’ll send someone”. No apology, no sense of urgency or sympathy, just plain rude. On our third trip down (on an evening we had dinner reservations at an off-site restaurant) we asked to be moved to a different room and her response was “Yeah right, not tonight” and she gave a lovely little laugh. One of the service men finally was able to fix it (he was very friendly, finally) and we decided to ask to speak to the manager once we were checking out. Again, the response was rude but she promised a manager would call on Monday (we checked out on a Sunday). Did we get a call? Of course not!
I could go on and on even further about some of the staff at the restaurants/bars but I’ll stop here. We frequent Tortola often and feel like Nanny Cay has such potential because of its location and marina. But like I said, we will NEVER go back or EVER recommend it unless there are major changes. Beware!

  • Stayed February 2012, travelled with friends
    • Value
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    • Service
Helpful?
8 Thank Dana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Road Town hotels

Nottinghamshire, United Kingdom
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 February 2012

Unfriendly
Unhelpful staff who
Could not be bothered to
Help however large or small the
Request

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Farme32r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level 6 Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 28 December 2011

We stayed here the night prior to our departure on a bare boat charter. We arrived late evening and the check-in process was delayed. The clerk was unfriendly and charged us the wrong rate. When we discovered this she fixed it but was clearly unhappy at having to cancel the previous charge and start again. We had not eaten and asked for advice about where to go; her response was unhelpful and begrudging. The room was adequate, which is to say it was pretty minimal but the bathroom worked and the beds were ok. Since we were really just camping out the night before starting the cruise and had no expectations, the hotel served its purpose. We would never come here as a destination, however.

  • Stayed July 2011, travelled as a couple
    • Value
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Helpful?
5 Thank ZenTraveler8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2011

We had three blissful nights at Nanny Cay recently and could not fault it. Our room was huge, clean, nicely decorated and the aircon was efficient (and most welcome!) We had been on the island staying with friends for a couple of weeks, so broke up our trip and gave our hosts some space by staying at this hotel. We were so comfortable at Nanny Cay we wish we'd been able to stay longer. The marina is buzzy and overall there's a nice friendly vibe to the whole place. The hotel doesn't have it's own restaurant but we ate at two of the "on site" restaurants. Genakers did a rather fine BLT for breakfast and we had a couple of very delectable meals at Peg Legs. Having found menus elsewhere pretty samey it was refreshing to find some new options so we pushed the boat out and had duck and lobster dishes here which were both superb. The decor in Peg Legs was pretty special too, lovely open sides, great views, stylish lighting and furniture etc. We felt this would be a good restaurant for a special occassion. In full agreement of the review that praises the townhouses, having seen this review we asked for a quided tour of one and were highly impressed. If we could talk some friends into coming out with us to Tortola next time would definitely consider staying at one as an accomodation option.

One last thing, if you're staying here pop your snorkel on and have a mooch about the reef just off Nanny Cay's beach, it's fantastic with loads to see.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
1 Thank abi7610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam543, Manager at Nanny Cay Marina & Hotel, responded to this review, 8 December 2011
I would like to thank you for taking the time to leave a review . I am delighted that you enjoyed your stay with us and enjoyed both our restaurants and took time to be taken around our new villas. We look forward to welcoming you back in the near future Warm Regards Samantha Lewis – Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2011

We have just returned to the UK from two wonderful weeks in the BVI. As we were sailing between some of the islands for four days we decided to spend the first four and last six days of the holiday at one of the townhouses at Nanny Cay. OMG AMAZING! is all I can say.

Having visited Tortola many times over the last fifteen years both sailing and staying at the Nanny Cay Hotel, I cannot praise the whole resort more highly. With three young sons in tow, we keep coming back saying that it was the best family holiday we have ever had! Everyone at Nanny Cay is so friendly, helpful and accommodating...nothing is too much trouble.

Every day had to start with a delicious breakfast at Genakers followed by an hour or two in the wonderful pool just by the beach before deciding which of the incredible Tortolan beaches to visit for lunch and spend the afternoon.

Back at Nanny Cay, the beach bar is the place to go for sundowners and Peglegs is perfectly located for a relaxed dinner with a great atmosphere.

Having stayed at the hotel many times and enjoyed it very much, the townhouses really take the whole resort to a new level. Being able to relax as a family with everything we need to hand in a super position with all mod cons could not have been more perfect. Having access to a computer in the hotel to check e-mails from time to time is also great for someone who wouldn't dream of taking a computer on holiday!

As for the sailing, as they say in the brochures, its one of the best places to sail on the planet. Swimming with five turtles on one day is a memory that will last forever!

All in all, another wonderful family holiday based around Nanny Cay with some incredible memories. We only got back this morning but already we're planning our next trip!

  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Barnsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam543, Manager at Nanny Cay Marina & Hotel, responded to this review, 31 October 2011
I sincerely appreciate your taking the time to write such a positive review. It was a pleasure to welcome you to the Nanny Cay Hotel and I am delighted that you found our services and facilities to the highest standards . We look forward to welcoming you back in the near future Kind Regards Samantha Lewis – Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 October 2011

I have been staying on Tortola for a month now. I fancied a change of scenary at the weekend and to be close to a beach as I do not drive. A friend recommended Nanny Cay. All I can say is I wish I had stayed here from day 1. Sam the manager is great, Cynthia and Diane were extremely helpful and cheerful. I ate or drank at all of the places there, shopped in the supermarket, used the laundrette, swam in the pool and sea and felt very comfortable here being on my own. I really didn't want to go back into town on Sunday evening.

I will be returning to Nanny Cay this weekend for a month or so and looking forward to my family flying over to join me to spend Christmas together at Nanny Cay.

Well done to Sam and her team, just a bit of work on making the housekeeper smile at me occasionally, maybe I will buy her a painkiller!!!!

Jane

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane2609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam543, Manager at Nanny Cay Marina & Hotel, responded to this review, 31 October 2011
I would like to thank you for taking the time to leave a review . I am delighted that you enjoyed your stay with us and experienced such great service both at Reception and in the Restaurant. We look forward to welcoming you back in the near future Kind Regards Samantha Lewis – Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nanny Cay Marina & Hotel

Property: Nanny Cay Marina & Hotel
Address: Nanny Cay | Tortola, Road Town VG1110, Tortola
Phone Number:
Region: Caribbean > British Virgin Islands > Tortola > Road Town
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Road Town
#3 On the Beach Hotel in Road Town
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nanny Cay Marina & Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Nanny Cay Resort and Marina is a convenient and comfortable hotel with an old school Caribbean feel. Everything you need is an easy walk from your room and throughout the resort you'll find friendly and helpful staff. Dine in one of the three bars/restaurants, shop for souvenirs or enjoy an iced coffee at the coffee shop. You can also do a yoga class on the deck overlooking the beach, join a day sail or dive trip, rent a power boat or car, right from the marina, or spend the day chilling by the pool or on the beach. Leave the hustle and bustle behind and really unwind in tropical breezes and balmy evenings. ... more   less 
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Also Known As:
Nanny Cay Marina Hotel Road Town
Nanny Cay Marina And Hotel
Nanny Cay Marina & Hotel Tortola/Road Town

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