We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Windsong Resort(Providenciales)(Great Value!)
US$473
US$370
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Ocean Club Resort(Providenciales)(Great Value!)
Free cancellation until 26/07
US$369
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Alexandra Resort(Grace Bay)(Great Value!)
US$405
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Villa del Mar(Providenciales)(Great Value!)
US$479
US$400
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
West Bay Club(Providenciales)(Great Value!)
US$440
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Seven Stars Resort & Spa(Grace Bay)(Great Value!)
US$951
US$647
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Palms, Turks and Caicos(Providenciales)(Great Value!)
US$1,000
US$508
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Ports of Call Resort(Grace Bay)(Great Value!)
US$237
US$207
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Gansevoort Turks + Caicos(Grace Bay)(Great Value!)
US$545
US$521
Cancelon
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,087)
Filter reviews
2,087 results
Traveller rating
1,166
712
129
45
35
Traveller type
Time of year
LanguageAll languages
More languages
1,166
712
129
45
35
Show reviews that mention
All reviewsquiet poolmango reefpelican bay restaurantbotanical viewcoco bistroocean viewgrocery storequiet zonegrace bayclub medwasher dryerfull kitchenrented a carstayed in buildingbeautiful beachthird floorfree bikes
Filter
Updating list...
1,701 - 1,706 of 2,087 reviews
Reviewed December 10, 2007

I decided to give the RWI a rating of 3, which balances out the 4 for the atmosphere and the 2 for the service.

My husband and I have traveled all over the Caribbean, and we have been favorably impressed with most of the places we've stayed. In particular, the Couples Resorts in Jamaica have blown us away. We chose the RWI due to the reviews on Trip Advisor, so I feel like it's only fair that I give back!

We stayed for 5 days in December 2007. The beach, on Grace Bay, is known for being one of the best in the world, so you won't be disappointed there. Likewise, the RWI grounds are beautifully kept up and very pleasant to walk around. The pool was lovely and quiet, and the rooms were large, clean, and tastefully appointed. Other people mentioned noise from the construction next door. This was not remotely a problem when we were there.

What was a problem? The service at the RWI. It was the poorest I have ever experienced at a resort of this caliber. Lest you think I am just someone who likes to complain, let me cite some specific examples. The front desk staffers were not at all welcoming, didn't have answers to any of our questions, and didn't go to any trouble to find out. My husband asked repeatedly for information about playing golf, and was finally just told to call the course himself.

Notices in the lobby were out of date so that everyone thought there was a beach party when there wasn't, and there were no signs or messages anywhere letting guests know they could use certain equipment (bikes, the sailboat, etc.). On our last day, I had to call three times to confirm a return taxi to the airport.

The worst, though, was the service at the Mango Reef restaurant. The wait staff would not write down your order, and would almost always get it wrong. Simple entrees like omelets took forever to show up, the staff never filled the water glasses, and cocktails were very inconsistent in terms of quality. The food at the Mango Reef was generally pretty good, but for a less frustrating experience you would do well to walk down the beach to one of the neighboring resorts to eat.

The RWI should also purchase at least one other computer for guests to use, as private Internet and cell access is non-existent on the grounds. Right now, there is only one computer that's almost always in use, which makes things difficult when you have no other way to connect with the outside world in the event of an emergency.

In summary, the RWI is in a fabulous location with a lot going for it, but management really needs to sit up and take notice of the service issues. It is clear that the staff lacks training and that it's just not a priority for guests to have as smooth and friendly a stay as possible.

  • Stayed: December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank WorldTraveler376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 9, 2007

We stayed at the RWIndies for 2 nights after staying at the Somerset for 4 nights. It was hard to leave the 5 star Somerset for any hotel. The RWI is a dated hotel. The rooms are clean but nothing special about the rooms. We had an ocean front room. The beach is really beautiful. The bedding is not very nice and the towels cheap. There is a restaurant in the midle of all the buildings that make up the hotel. We did not eat there but hear it is ok. One thing about the restaurant is that it is loud in the evenings. When we arrived the staff was not very welcoming and the lobby is like the hotel....dated.

  • Stayed: December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
2  Thank eobnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 9, 2007

We have the most wonderful rr vacation the RWI was great. MY husband and i enjoy our selfs so much. We thought the food was the best and the rooms were very nice and roomy. We will be back next year that is for sure. The people there were so nice and we met so many nice friendly vactioners

  • Stayed: December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank klbOwego_NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 3, 2007

We stayed here from 11/23 to 11/30 of 2007. It's a smaller condo hotel without a lot of amenities but it was all that we needed.

Rooms: large, clean and with a nice kitchenette equipped with a full fridge, toaster, coffee maker, micro, utensils, etc. We had a nice garden view and the pool was literally 2 feet away. The lush landscaping made our room very private though. The bed was comfy and the house keeping impeccable.

Restaurant and bar: Mango Reef - one of the best on the island. French owned (you'll meet the owner in the bar) with a large menu. The staff is great, we will especially always think fondly of Garfield, Nadia and the other bartenders.

Breakfast will run you about $12 with coffee/juice, lunch anywhere from $8 for a burger to $15 for mahi mahi and you can get a nice dinner for two for $80, including tips and drinks.

Pools: there are two pools, one with a hot tub adjacent and one larger one right by the restaurant. There is a toddler part by the larger one. Very pretty.

Beach: beautiful beach, the sand is soft like baby powder and the water is gorgeous. There is some construction going on next door, but I didn't really notice it. It was easy to get chairs and it's not a far walk to the bar for refreshments.

There are free bicycles and DVDs that you check out in the lobby. There is also a computer with internet in the lobby and it was never a line for it.

Shops and other hotels and restaurant are within walking distance. We walked most of the time. We took the Gekko to IGA to get some breakfast foods. It's a little more expensive than home, but cheaper than we had anticipated after reading other reviews. I guess it depends on where you're from. The Gekko is $4 one way, or $11.50 for a full day.

Other good restaurants: Yoshis (Japanese), Tiki Hut (great bbg!) and Da Conch Shack. We heard great things about Coco Bistro but never made it there, it's right outside the RWI. There is also a casino next door to RWI, the only place that serves drinks after 11 pm.

We had a great trip! The island is beautiful, but don't come here to shop or party. You come to dive, snorkel and just relax.

  • Stayed: November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7  Thank lottalewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 29, 2007

My friend and I stayed at the Royal West Indies for 1 week in November 2007. It is a very nice hotel and we highly recommend it. It is not a large hotel, only eight 3-storey buildings. Only one or two buildings are waterfront, but the others are fine too. The setting is beautiful, lots of very nice tropical landscaping and pools located on a fantastic beach.

Rooms: Our room was large and very well appointed with lots of attention to detail (furniture, fixtures, toiletries etc). Room had a king size bed and a small kitchenette. We had a third floor room in building seven with a large balcony/terrace open to the sky. The view was very relaxing looking over the gardens and pools. Very nice.

Beach: RWI is right on Grace Bay beach which is a beautiful long white sand beach with the softest powdery sand we have ever experienced. The water was fairly calm in beautiful shades of green & blue. Just amazing!

Location: RWI is near everything. It is a short walk to two small grocery stores (for water, beer etc), a bank, the new Casino, the golf course, and to several very good restaurants

Hotel service: Everyone was very friendly and helpful

Hotel Food: We tried the hotel restaurant Mango Reef for breakfast (good), lunch and dinner (both excellent). Not very expensive and very convenient.

Restaurants: All the restaurants we ate at were excellent, but expensive. Besides Mango Reef, we had dinner at Coco Bistro (3 times, fantastic!), Caicos Café & Iguana. All were great and all within walking distance of RWI. We ate seafood every day (lobster, shrimps, fish and lots of conch). No meat for the week!

Car rental: We rented a car (small SUV actually) for 1 day. Do this; you can see most of the island in 1 day; had lunch at Da Conch Shack in Blue Hills area (about 30 mins drive from RWI). Had conch which was fresh off the beach! Rental was from Grace Bay Car Rentals which we highly recommend; the guys who work there are very nice and provide great service.

Golf: We played 9 holes at Provo Golf Club which has a very nice course. Cost was about $100 per person including cart and clubs.

In summary, Turks & Caicos is a beautiful destination. It is a bit pricey but if you go in November like we did, the package price works out to be quite reasonable. For us, the RWI was the best place to stay.

  • Stayed: November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
8  Thank DougMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews