We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Destination Wedding- Perfect”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Royal West Indies Resort
Ranked #15 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed 12 December 2007

We recently had our destination wedding at the Royal West Indies and couldn't have been happier. We had 30 guests total, all staying on site, and the wedding was on the beach. The beach and ocean are beautiful- as nice as I could have imagined. The rooms are light and airy, w/ great balconies- a very nice beach feel. They also have fridge/ microwave/ plates and utensils/ and washer dryer, which lets you settle in and feel at home. Great for wet bathing suits and not always having to eat out.
We weren't expecting much from the food- just hoping it was solid, but it turned out to be world-class even for foodies like us. The Mango Reef onsite prepared a tremendous wedding menu for us- guests did not have to choose entrees ahead of time, and the filet and grilled lobster were both outstanding. The staff made the planning and execution of our reception a breeze. We also ate out Magnolia Wine Bar and Anacoana which were both excellent as well. The top notch food on the island took us by surprise more than anything.
Our ceremony was held on the beach at sunset, and was perfect. The grounds at the RWI are tremendous... well maintained lush gardens w/ an almost jungle feel... two seperate and very impressive pools. This property had a lot of character... more so than a lot of the other cookie-cutter resorts on the island, but it still had all the amenities one could want.
The staff on the whole was solid- some great, some just ok. The bar staff in particular can be a bit cold, but the restaurant staff/ front desk/ and housekeeping were all good. One other small negative to mention- some of our guests had issues with bugs, the bugs were not noticeable or annoying, but they ended up with some bites after a few days. Not a deal killer, but something to be aware of. It may be an issue throughout the island, and they were only out at night.
We obviously did a lot of research beforehand, and our choice delivered. If money is no object, then I'm sure there are nicer properties. But for the price, the beach, and the overall beauty of this resort, the RWI is legit.

  • Stayed: November 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
10  Thank ScreenNameLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,017)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,634 - 1,640 of 2,017 reviews

Reviewed 10 December 2007

I decided to give the RWI a rating of 3, which balances out the 4 for the atmosphere and the 2 for the service.

My husband and I have traveled all over the Caribbean, and we have been favorably impressed with most of the places we've stayed. In particular, the Couples Resorts in Jamaica have blown us away. We chose the RWI due to the reviews on Trip Advisor, so I feel like it's only fair that I give back!

We stayed for 5 days in December 2007. The beach, on Grace Bay, is known for being one of the best in the world, so you won't be disappointed there. Likewise, the RWI grounds are beautifully kept up and very pleasant to walk around. The pool was lovely and quiet, and the rooms were large, clean, and tastefully appointed. Other people mentioned noise from the construction next door. This was not remotely a problem when we were there.

What was a problem? The service at the RWI. It was the poorest I have ever experienced at a resort of this caliber. Lest you think I am just someone who likes to complain, let me cite some specific examples. The front desk staffers were not at all welcoming, didn't have answers to any of our questions, and didn't go to any trouble to find out. My husband asked repeatedly for information about playing golf, and was finally just told to call the course himself.

Notices in the lobby were out of date so that everyone thought there was a beach party when there wasn't, and there were no signs or messages anywhere letting guests know they could use certain equipment (bikes, the sailboat, etc.). On our last day, I had to call three times to confirm a return taxi to the airport.

The worst, though, was the service at the Mango Reef restaurant. The wait staff would not write down your order, and would almost always get it wrong. Simple entrees like omelets took forever to show up, the staff never filled the water glasses, and cocktails were very inconsistent in terms of quality. The food at the Mango Reef was generally pretty good, but for a less frustrating experience you would do well to walk down the beach to one of the neighboring resorts to eat.

The RWI should also purchase at least one other computer for guests to use, as private Internet and cell access is non-existent on the grounds. Right now, there is only one computer that's almost always in use, which makes things difficult when you have no other way to connect with the outside world in the event of an emergency.

In summary, the RWI is in a fabulous location with a lot going for it, but management really needs to sit up and take notice of the service issues. It is clear that the staff lacks training and that it's just not a priority for guests to have as smooth and friendly a stay as possible.

  • Stayed: December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank WorldTraveler376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2007

We stayed at the RWIndies for 2 nights after staying at the Somerset for 4 nights. It was hard to leave the 5 star Somerset for any hotel. The RWI is a dated hotel. The rooms are clean but nothing special about the rooms. We had an ocean front room. The beach is really beautiful. The bedding is not very nice and the towels cheap. There is a restaurant in the midle of all the buildings that make up the hotel. We did not eat there but hear it is ok. One thing about the restaurant is that it is loud in the evenings. When we arrived the staff was not very welcoming and the lobby is like the hotel....dated.

  • Stayed: December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
2  Thank eobnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2007

We have the most wonderful rr vacation the RWI was great. MY husband and i enjoy our selfs so much. We thought the food was the best and the rooms were very nice and roomy. We will be back next year that is for sure. The people there were so nice and we met so many nice friendly vactioners

  • Stayed: December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank klbOwego_NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2007

We stayed here from 11/23 to 11/30 of 2007. It's a smaller condo hotel without a lot of amenities but it was all that we needed.

Rooms: large, clean and with a nice kitchenette equipped with a full fridge, toaster, coffee maker, micro, utensils, etc. We had a nice garden view and the pool was literally 2 feet away. The lush landscaping made our room very private though. The bed was comfy and the house keeping impeccable.

Restaurant and bar: Mango Reef - one of the best on the island. French owned (you'll meet the owner in the bar) with a large menu. The staff is great, we will especially always think fondly of Garfield, Nadia and the other bartenders.

Breakfast will run you about $12 with coffee/juice, lunch anywhere from $8 for a burger to $15 for mahi mahi and you can get a nice dinner for two for $80, including tips and drinks.

Pools: there are two pools, one with a hot tub adjacent and one larger one right by the restaurant. There is a toddler part by the larger one. Very pretty.

Beach: beautiful beach, the sand is soft like baby powder and the water is gorgeous. There is some construction going on next door, but I didn't really notice it. It was easy to get chairs and it's not a far walk to the bar for refreshments.

There are free bicycles and DVDs that you check out in the lobby. There is also a computer with internet in the lobby and it was never a line for it.

Shops and other hotels and restaurant are within walking distance. We walked most of the time. We took the Gekko to IGA to get some breakfast foods. It's a little more expensive than home, but cheaper than we had anticipated after reading other reviews. I guess it depends on where you're from. The Gekko is $4 one way, or $11.50 for a full day.

Other good restaurants: Yoshis (Japanese), Tiki Hut (great bbg!) and Da Conch Shack. We heard great things about Coco Bistro but never made it there, it's right outside the RWI. There is also a casino next door to RWI, the only place that serves drinks after 11 pm.

We had a great trip! The island is beautiful, but don't come here to shop or party. You come to dive, snorkel and just relax.

  • Stayed: November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7  Thank lottalewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2007

My friend and I stayed at the Royal West Indies for 1 week in November 2007. It is a very nice hotel and we highly recommend it. It is not a large hotel, only eight 3-storey buildings. Only one or two buildings are waterfront, but the others are fine too. The setting is beautiful, lots of very nice tropical landscaping and pools located on a fantastic beach.

Rooms: Our room was large and very well appointed with lots of attention to detail (furniture, fixtures, toiletries etc). Room had a king size bed and a small kitchenette. We had a third floor room in building seven with a large balcony/terrace open to the sky. The view was very relaxing looking over the gardens and pools. Very nice.

Beach: RWI is right on Grace Bay beach which is a beautiful long white sand beach with the softest powdery sand we have ever experienced. The water was fairly calm in beautiful shades of green & blue. Just amazing!

Location: RWI is near everything. It is a short walk to two small grocery stores (for water, beer etc), a bank, the new Casino, the golf course, and to several very good restaurants

Hotel service: Everyone was very friendly and helpful

Hotel Food: We tried the hotel restaurant Mango Reef for breakfast (good), lunch and dinner (both excellent). Not very expensive and very convenient.

Restaurants: All the restaurants we ate at were excellent, but expensive. Besides Mango Reef, we had dinner at Coco Bistro (3 times, fantastic!), Caicos Café & Iguana. All were great and all within walking distance of RWI. We ate seafood every day (lobster, shrimps, fish and lots of conch). No meat for the week!

Car rental: We rented a car (small SUV actually) for 1 day. Do this; you can see most of the island in 1 day; had lunch at Da Conch Shack in Blue Hills area (about 30 mins drive from RWI). Had conch which was fresh off the beach! Rental was from Grace Bay Car Rentals which we highly recommend; the guys who work there are very nice and provide great service.

Golf: We played 9 holes at Provo Golf Club which has a very nice course. Cost was about $100 per person including cart and clubs.

In summary, Turks & Caicos is a beautiful destination. It is a bit pricey but if you go in November like we did, the package price works out to be quite reasonable. For us, the RWI was the best place to stay.

  • Stayed: November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
8  Thank DougMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2007

The Royal West Indies provided comfortable accomodations in a convenient location. We stayed in a studio, that included a small kitchenette: refrigerator, sink, microwave, and plates. There was also a compact washer and dryer in the room. The room was spacious and the furnishings new and comfortable. The bathroom was basic. My only complaints were that there was not always hot water for the shower, and because there was a room above us, and the floors are tile, you could hear if someone dropped anything on the floor, pulled out a chair across the floor, or walked across it in heels. Those sounds were amplified. It probably would have been better to be on the top (3rd) floor, but there are no elevators at the resort, so we noticed families with strollers struggling as they had to carry everything up and down the stairs. There are no fitness facilities at this property, which I have come to expect.

The pools and hot tub were very nice and maintained. The beach was gorgeous white powdery sand and the water turquoise. There was free access to Hobie Cats and one day I saw kayaks out, but equipment was not always set up and I had to track down the beach staff one day to set up a Hobie Cat, so it wasn't entirely convenient.

There was free wireless internet in the lobby, should you need to work while at the resort.

The Mango Reef restaurant was convenient but disappointing, and as food prices on the island are a bit high, we ate most of our meals at other nearby restaurants and resorts that had better food and service. It was a short walk to Ocean Club West and the Grace Bay Club for breakfast or lunch. We would recommend eating dinner at Coco Bistro and Coyaba which were also just short walking distance from the resort. Be warned that most resorts including the Royal West Indies, do NOT use fresh fruit in their smoothies and tropical drinks, but a packaged mix. Coco Bistro and the Grace Bay Club did however use REAL FRESH fruit in their drinks.

The resort loaned out bicycles for up to 2 hours, which enabled me to get around and explore, but check the tires first, as they are not all inflated. I did venture out to Coral Reef and Turtle Bay (Smith's Reef) to snorkel, but found the reef and underwater life there sparse and divers, including my husband, reported not a lot of interesting underwater life, a few turtles and small fish. This is definitely more a white sand beach destination.

Overall, it was a relaxing beach and resort, but you can explore the area easily from this convenient location, as the taxi rates were quite high. Several people who we spoke to who were staying at less convenient locations, complained about the added cost of taxi fare everytime they wanted to go somewhere. This was not the case for us, as there was so much within walking distance of the Royal West Indies, including a casino.

  • Stayed: November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7  Thank RoInCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Providenciales hotels
2.3 km away
The Palms, Turks and Caicos
The Palms, Turks and Caicos
#10 of 44 in Providenciales
539 reviews
0.7 km away
Seven Stars Resort & Spa
Seven Stars Resort & Spa
#1 of 44 in Providenciales
2,561 reviews
0.4 km away
Villa del Mar
Villa del Mar
#21 of 44 in Providenciales
759 reviews
Show Prices
Show Prices
Show Prices
1.9 km away
The Sands at Grace Bay
The Sands at Grace Bay
#19 of 44 in Providenciales
1,918 reviews
3.8 km away
Windsong Resort
Windsong Resort
#7 of 44 in Providenciales
1,606 reviews
0.7 km away
Ocean Club Resort
Ocean Club Resort
#24 of 44 in Providenciales
838 reviews
Show Prices
Show Prices
Show Prices

Been to Royal West Indies Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal West Indies Resort

Address: Grace Bay, PO Box 482, Providenciales
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Providenciales
#14 Luxury Hotel in Providenciales
#15 On the Beach Hotel in Providenciales
Price Range: $312 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal West Indies Resort 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, West Indies, getaroom.com, Priceline, TripOnline SA, Cancelon and Evoline ltd so you can book your Royal West Indies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal West Indies Hotel Providenciales
Royal West Indies Providenciales
Royal West Indies Resort Turks And Caicos/Providenciales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing