My husband and I booked a week stay at the Seagate after reading the many positive reviews online. We were hoping for a quite place to stay and relax on the beach. Unfortunately, we were very disappointed. We were notified 1 day before our vacation started that the owners would be out of the country for our stay. We arrived to find that the Seagate looks nothing like the photos online. The residence is outdated and dirty. The rooms are small and cramped with no views of the water. The room surfaces were filthy and I was physically covered with dirt when starting to unpack. Lights were not working, the bathroom made an odd ringing sound intermittently. The kitchen cabinets are faux and the covers come off when opening the cabinets. The appliances are dirty and outdated. Floors and walls are stained. We were extremely fortunate that we were able to book another room at very nice hotel within a few hours (occupancy is low currently due to the US recession) and did not spend even one night here. The owners are now stating they want to keep 2 nights deposit. In addition, they charged our credit card TWICE for the length of our stay. We are concerned that we have been taken advantage of and would like to warn others.
- Official Description (provided by the hotel):
- Great location, one minute walk from Provo's most popular snorkeling reef. ... more less
- Also Known As:
- The Seagate Turks And Caicos/Providenciales