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“Come to Turks & Caicos! Just DON'T stay here”
Review of Ocean Club West

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Ocean Club West
Ranked #14 of 45 Hotels in Providenciales
Certificate of Excellence
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Come to Turks & Caicos! Just DON'T stay here”
Reviewed 1 April 2012

We stayed at Ocean Club West for 2 weeks at the beginning of February this year. This is a timeshare property, with 95% of its renters being elderly. Which is fine, except if you're looking to socialize at all with other people in your age group or young families with small children like us. We rented a car and explored the entire island, and ate at several restaurants within other properties. Ocean Club West was by far the most out-dated property, with the ABSOLUTE WORST staff. If you need an extra blanket- expect a 2 hour wait. Not once did they replace basic things like toilet paper, towels or coffee without request, sometimes 2-3 times. EVERY question from "where's the closest ______?" to "what time does the Cabana Bar close?" was met with an eye roll and sigh. If there were 2 or more staff members chatting, be prepared to wait until they were good and ready to acknowlege you. The fire alarms were set off nightly, most often around 10- only after 15 minutes of the high pitched screaching would some bumbling maintenance guy show up at the control panel and fiddle mindlessly for awhile. Never an "I'm so sorry!" or anything, just waiving away any guests that might have been concerned (mind you its February, heat and humidity were not an issue). Turks & Caicos is absolutley breathtaking- just stay on the beaches and out of the city.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
7 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLPLS, Manager at Ocean Club West, responded to this review, 3 April 2012
Thank you for the review. I wanted to clarify that your reservation was at Ocean Club and not Ocean Club West. In addition, neither Resorts are timeshare properties. Many hotels on Grace Bay Beach are luxury 5-star, and Ocean Club Resorts offer an affordable option. I regret we did not meet your standard and invite you to contact me directly to discuss your late January/early February stay – a gap before we have more families staying with us, such as President’s Week, March Spring Breaks, and Easter.
The majority reviews are highly complementary of Ocean Club, located on the eastern tip of Grace Bay Beach that offers more seclusion than most hotels. On the same wide stretch of beach the newer Ocean Club West is more centrally located and within walking distance of shops, restaurants and grocery. A guest is our guest at both with a complimentary shuttle offered. I believe Ocean Club Resorts offers a relaxing atmosphere on the very best beach in the world, and many of our guests truly relax knowing Check-out is not going to be a
doubled over experience. If you change your mind as to what your family wants in a vacation, we would love the opportunity to welcome you back.

My Best,

Julia Maximo
800 457 8787
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833 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (245)
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English first
Charlotte
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 30 March 2012

Clean, well manicured villa complex directly on the beach. Beach is one of the best I have seen anywhere, ease of life wonderful for a beach resort. Food is acceptable but be prepared to jump in and assist with the service as the staff is not trained in "U.S. time". Highlight of the trip was the interaction with the villa owners which spend a good amount of time there. Would recommend a snorkle/conch excursion and restaurants Caicos Cafe and Coco Bistro both within walking distance. The cost is what keeps me from rating Ocean Club as "excellent", over $800 a night is in the Ritz Carlton range but unfortunately it's a standard price for the islands. The air conditioning did not work the first night and we had to change villas for the evening. The lock box was also not functioning and had to be replaced which cost me a morning at the beach. One would hope management would make some kind of compensation for the inconveniences but they did not.

Room Tip: try for an ocean front unit
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank vintage16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 March 2012

My wife and I Spent 5 nights at O.C.W. earlier this month, celebrating our 40th anniversary. The resort met or exceeded all of our expectations. We booked the most inexpensive room available, the island view studio, and were pleased with the accomodations. the unit appeared to have been refurbished recently. we requested and recieved a 3rd floor location which i would recommend if you can handle the stairs. We really enjoyed the full screened balcony, and were pleased with our decision to go with the most inexpensive room. The in room wifi (complimentary) worked great and there is also a business center off the main lobby that has computers and printers. It was really great to be able to print our boarding passes there allowing us to skip the counter check in(bypassing a long line) and go straight to the security checkpoint. The grounds ond pool areas were very well maintained and even though the place was full during our visit, there were always plenty of lounges, umbrellas and towels available both in the pool area and on the beach. Speaking of the beach, you will have to look long and hard to find a better one than what you will find in front of this resort It was also nice that you did not have to mess around with towel cards or sign ins to get them. We were most pleased with the friendlieness of the staff from the front desk to the maintenence staffs. We have travelled to many caribbean locations over the years, and found the people here (both in and around the resort) to be among the friendliest we have encountered. As other posters have mentioned, the location of O.C.W. is probably one of the most convenient in Provo. During our stay we had dinners at CocoBistro, Caicos Cafe, The Upstairs lounge, and Cailco Jacks, being able to easily walk to each of these places. We also took advantage of the Grace Bay gourmet market which is also very close.
As you have probably gathered, we had a great stay at O.C.W., and have made a promise to ourselves to return again next year.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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Helpful?
4 Thank stock1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 March 2012

Visited here for the first time March 1st thru the 4th to celebrate my 40th Birthday. Resort was clean and a good value. The beach is amazing and is absolutely gorgeous!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank SoldbyCindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 March 2012

Been to many other islands in the Carribbean but this beach was the ultimate - 21 miles of clean white beach and not crowded. The colour of the sea was like none other, no undertow and no fast drop off. No fighting for a beach umbrella or chairs (have had to pay "under the table" at other places). Clean, well maintained and safe. All the amenitied you need. Within easy walk of most restaurants. Friendly people willing to fulfill your needs at the resort. No loud music at the pool. A week was too short. We highly recommend this location and will return. Don't come for the shopping or night life - its is more laid back and you are on your own (they have TV if you really need your fix). Make sure you make reservations at restaurants off site well in advance - not much hope of a walk in after 6.

Room Tip: Room facing the pool was ideal
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frozen-snowbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 March 2012

Just returned (March 10 - 16) from staying at the Ocean Club West. What a beautiful resort! I was with my family (ages 21 - 81) of 6 and we had a 3 bedroom suite on the 3rd floor in the Sea Angel Building (132). Amazing view facing the ocean! It was a 2 bedroom connected to a one bedroom and was a perfect setup for us. Everything was provided (foil, Ziplocs and cutting board recommended if you plan to cook) from coffee pot, stove, oven, microwave, fridge, washer dryer, ironing board etc... Having the porch screened was so wonderful...no bugs at all! If you have any specific questions please feel free to send me a message. We took a taxi from the airport that fit all 6 of us...it was about $15 per person and about a 12 - 15 minute drive. While there we used the bikes, went shopping in nearby shopping center and the gourmet grocery (prices are out of this world, but hey....it's paradise!). Also walked to shops and restaurants as well. There are plenty of places to eat nearby and one night we took the shuttle to the other Ocean Club resort for dinner. The beach was gorgeous with towels, beach chairs and umbrellas provided. We also spent time at the pool which was always kept immaculately clean. This time of year the ocean and pool were a bit cool, but easy to take once you got in. The resort was always so quiet even though there were children there they were never a distraction. Service was awesome and everyone was very friendly to us. We found this vacation hard to top and hope to be able to go back someday soon. We would most definitely stay at the Ocean Club West again!

  • Stayed March 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank paris27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLPLS, Manager at Ocean Club West, responded to this review, 22 March 2012
Hi Paris27,

Thank you for the outstanding review and information shared for fellow readers! There is nothing that makes us happier than knowing our guests enjoyed our beautiful property and plan to return. It will be our pleasure!!

Our Best,
OCR Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ansonia
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 March 2012

First time to TCI and the Ocean Club West for my wife and I and it won’t be our last. OCW is a fantastic resort located on beautiful Grace Bay. The resort offers everything you could want and the staff is incredible. Not a single complaint about the island and OCW. Will defiantly be visiting both again.

Tons of water sports and activities or you can just chill out on the beach. While the Seaside Café was great for most meals the resort is within walking distance of many restaurants and shops or you can take the bikes if you prefer to wander a bit.

One bit of advice – if you are leaving TCI on the weekend make sure you get to the airport early. The place is not designed well for a large number of people so when we left of Sunday afternoon the security lines were huge. Took a good hour plus to get through.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHLPLS, Manager at Ocean Club West, responded to this review, 22 March 2012
Dear Craig S,

We are delighted to know you had a great time at Ocean Club West! Thank you for taking the time to share information and recommend Ocean Club West to fellow readers.

We hope this experience with us is just one of many you will have for years to come.

Best Regards,

OCR Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Club West

Property: Ocean Club West
Address: 54 Bonaventure Crescent | Grace Bay Beach, TKCA 1ZZ, Providenciales
Phone Number:
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Providenciales
#12 Spa Hotel in Providenciales
#14 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ocean Club West 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Ocean Club Resorts is comprised of two beachfront properties, Ocean Club and Ocean Club West, located one mile apart on stunning Grace Bay Beach. The intimate resorts offer a “Stay at one, Play at both” opportunity for guests to enjoy all the services and amenities of both. An easy stroll down a beautiful stretch of beach is the popular way to get between the two resorts, although guests can be chauffeured by a complimentary shuttle. ... more   less 
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Also Known As:
Ocean Club West Hotel Providenciales
Ocean Hotel Providenciales
Ocean Hotel West
Ocean Club West Turks Caicos
Ocean Club West Turks And Caicos/Providenciales

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