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All reviews shore club plunge bar grace bay beach bar nespresso machine omelette station junior suite beautiful resort pool staff welcome drink tour of the property included breakfast paddle boards fitness center luxury hotel relaxing stay turn down service
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Reviewed July 18, 2018 via mobile

This was our second stay at The Palms for the wife and I and certainly won't be our last! We spent our 10 year anniversary here in 2015 and came back this time to celebrate a milestone birthday.

It goes without saying that the beach here is one of the most beautiful strips of powder white sand and turquoise waters that can be found on Earth. There are many incredible resorts in Grace Bay to choose from but NOTHING compares to The Palms! The resort itself is beautifully appointed and offers all the amenities one needs whether on a couples escape, family getaway, or corporate retreat. However, it is the staff and service here that separates The Palms from any other resort we've stayed at across the globe. We came back to this resort just as much to see our friends as we did for the gorgeous beach.

Every morning we love coming down to breakfast and being greeted by Mae and the staff. Her daughter, Reasa, and my boy Fitzroy made sure our day started perfectly and we had everything we needed for breakfast. Fresh fruit, breakfast meats, an omelette bar, pastries, juices.....it is all there and included in your room fee!

After breakfast, it is time to hit the beach or the pool if you prefer. Both are great but we don't understand why you'd come to a beach like Grace Bay and stay up at the pool. Emilio and Jeffer always greeted us with a smile and set up our chairs on the beach while making sure we always had cold fresh water to stay hydrated. With probably the BEST beach bar on earth just steps from your chairs or cabana, you'll need to mix in some H20 every now and then. Jefferson is the MAN at the bar and has become a great friend over the years. This year we also became friends with Janero and Carlton, whom went out of their way to make sure our drinks were always full and food made it out to the beach in a timely manner. Hanging on the beach and making new friends at the beach bar in between paddleboarding, snorkeling, sailing, and relaxing is one of the main reasons we love this place so much.

While you can order lunch to your spot on the sand, many days the wife and I enjoy heading up to the swim up bar in the pool for lunch. This year they had TVs setup so we could watch the World Cup while eating and drinking in the pool! So much fun! Stacey, Sharlane, and Danny were the best at juggling the pool bar madness and taking care of us. It can honestly take a little while to get your food at the pool bar when crowded but with a cold drink and great vibes, it isn't an issue in our opinion. This is an island vacation and you should slow your roll to flow with island time.

We could go on and on about how incredible the resort and Grace Bay are but seriously, the people and service here are TOP NOTCH! We witnessed a few bitter people that were rude to the staff and other guests around them and I'd guess those are the only type of people that could possibly ever say anything negative about the service or hotel. As a return guest of The Palms, we feel like family here and would never consider staying elsewhere in TCI. Thank you for another incredible week of memories and look forward to our next trip "home" to The Palms!

Stayed: July 2018, travelled as a couple
1  Thank EazyEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sabrinamai, Manager at The Palms, Turks and Caicos, responded to this reviewResponded July 19, 2018

Dear EazyEB,
Thank you for your amazing review. First of all, we are delighted that you decided for a return visit and for letting readers know that you would never consider staying elsewhere in TCI and that The Palms feel "home"! That speaks volumes to us and I will definitely pass on your kind comments to the team. We love celebrations at The Palms and thank you for letting us celebrate your birthday with you! We look forward to welcoming you back "home" on your next visit soon!

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Reviewed July 16, 2018

From the moment we stepped off the plane in TCI, I felt like we were in a little bit of heaven. The beach is exactly what pictures looks like, turquoise, calm and clear. The Palms Resort has the most amazing staff. We were greeted with a cool towel, welcome drink and a tour of the property. At the pool, the staff set-up your lounge chair, provide you with towels and water bottles. You can order drinks and food poolside. The beach is literally steps away, once again they wait on you. There are shops, 2 restaraunts & a little convenient store all on property. They offer a free breakfast in the mornings that is wonderful...coffee, fruit, eggs, cereal, pastries, bacon. Our room was clean and had a beautiful patio area. Every night, they fold down your bed, leave you chocolate, water and put your slippers out. We had the same housekeeper all week she was a jewel of a woman! My daughter got sick while we were there and the front desk staff, arranged a doctor appointment and cab. Every staff member we encountered was fun, happy & helpful. Stacy, Wes, Leslie & Shawn were some of our favorites!

The Spa was okay. I had a pedicure, for the price it was okay, just not impressive. Nothing in TCI is cheap, you pay for the service..not a complaining, just something to note. To us, this was a trip of a lifetime and the view, service, and whole experience was worth the expense. I do caution about the service charge on the tickets, I feel like I may have been overtipping, because I did not realize this was the tip (this is island wide, not just The Palms).

  • Stayed: May 2018, travelled with family
    • Location
    • Service
2  Thank madimacmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sabrinamai, Manager at The Palms, Turks and Caicos, responded to this reviewResponded July 18, 2018

Dear madimacmom,
Thank you for such an outstanding and perfect review! So happy that you have found your little peace of heaven -we love it here, too! The Palms has it all -beautiful and exclusive stretch of Grace Bay beach , fantastic facilities, delicious food and amazing staff. Glad you discovered us and hope to see you again soon!

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Reviewed July 16, 2018

We recently stayed for a weeks vacation, and could not have had better service. The staff was so friendly, welcoming, and attentive. Miss Carol is THE BEST, her level of service is top notch, she always went out of her way to make sure we were having the best experience. She took time out of her busy day to talk w/ my children and even knew their names from day one.

The suite we stayed in was beautiful, spacious, and very well cleaned. The food was delicious, and Carlton down the beach bar was full of personality and provided great service there as well.

Thanks for a great week, we will definitely be back.

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank raeo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sabrinamai, Manager at The Palms, Turks and Caicos, responded to this reviewResponded July 18, 2018

Dear raeo17,
Thank you for your recent visit to The Palms, and for sharing your experience with us. We are delighted you enjoyed your stay, thanks in part to the excellent service you received from the staff, in particular Carol and Carlton. It would truly be our pleasure to welcome you back for another memorable experience!

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Reviewed July 15, 2018

The Palms is a very nice hotel. The location is great and they have a wonderful restaurant so close to the beach with very good food and nice atmosphere. It Includes breakfast which was nice. The staff was friendly for the most part. The cabs to the main strip were ridiculously priced and they charge per person opposed to one set fee. Turks has the most beautiful water I have ever seen. I would recommend staying at The Palms.

Stayed: April 2018, travelled as a couple
Thank Sannicandro1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sabrinamai, Manager at The Palms, Turks and Caicos, responded to this reviewResponded July 15, 2018

Dear sannicandro1941,
Thank you for your nice review and we are happy to hear that you enjoyed your stay. Turks and Caicos is famous for their uncrowded beaches and vibrant coral reefs. Thanks for recommending The Palms, it was truly our pleasure serving you and we look forward to seeing you again soon.

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Reviewed July 14, 2018 via mobile

We stayed for a week in a Junior Suite and loved it! The staff was so incredible, particular Emilienne, who took special care of us every morning and took the time to get to know my family. Also, Jefferson, at the beach bar, took time to always say hello and to know my son’s favorite drink! Lastly, the concierge always made sure to take care of us with tennis, etc. great people and an amazing property!

Stayed: July 2018, travelled with family
Thank cstraggas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sabrinamai, Manager at The Palms, Turks and Caicos, responded to this reviewResponded July 15, 2018

Dear cstraggas,
Thank you very much for your review of your relaxing stay at The Palms. We appreciate your compliments of our facilities and service provided by our fantastic staff and we look forward to welcoming you back for a future visit.

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