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Reviews (522)
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All reviewsprivate islandmain islandferry ridefree for hotel gueststuesday nightshort ferrysmall islandferry servicest croixsmall storechristiansted boardwalksmall kitchenettebeautiful beachbar restauranthotel roomhermit crabsrestaurants and shops
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Reviewed July 24, 2017

This is my second time staying at the hotel (previous visit was 2 years ago). Our room this time (301) was actually nicer than our previous room (114), even though 114 was a 2-room suite. Room 301 faces towards the ocean but on the back side of the island, which feels quieter and more peaceful. The room was also in a bit better condition than room 114, though neither room was more than a 3 star level. I did find that the beds were comfortable, but there are still many small issues (sliding doors/screens don't work, etc) which can make the quality seem sub-standard. Room 301 was also nice as it was on the top level and was an end-unit, so very quiet.

We returned to this hotel because of several factors - location (duh!), the beautiful views, the accessible beach, and the friendly staff. I like not having to rent a car to get to downtown Christiansted and taking the ferry back and forth to the boardwalk is very fast and convenient.

The restaurant/bar serves breakfast and lunch (and a weekly BBQ), but not dinner which is sometimes a bit inconvenient when you are exhausted from a day out diving/sightseeing/etc. OTOH the food is overpriced and service can be a bit slow. Since all rooms have at least a small fridge and microwave it is a good idea to stock up on some snacks so that you don't always have to go out to get something to eat.

You will enjoy the hotel a lot more if you just slow down your internal clock to "island time" and not be too picky on the finer details. I felt that the basics were met just fine, and we will probably be back for a 3rd visit in the next year or two.

Room Tip: Avoid room 203, which has a soda machine right at the room entrance (could be noisy).
  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
5  Thank 2ksmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 20, 2017

First of all, I want to say that the overall experience was nice: The staff was mostly very polite and friendly (almost everyone greeted us with a "good morning/night" and were very helpful); the rooms were cleaned daily and any issues were promptly dealt with. There is a "private" beach and although others can pay to use it that was kept tidy, beautiful, and relaxing. Between the nine of us we had four rooms and each one had a great view!

However, there are several things that you need to be aware of before staying here. The number one thing I see on here is the nickel and diming complaints; that is a real thing that almost is exclusively connected to the "private" beach. While the plastic lawn chairs and beach towels are free for hotel guests, they do expect that you pay for the cabanas, beach umbrellas, and reclining chairs. They are NOT cheap (something like $20 or so?)... I should mention that they never actually enforced this on us as we used them before they told us but it is still something to be aware of. Also the bar and restaurant is NOT owned by the hotel so it closes at 5pm and 6pm respectively, which isn't usually an issue since the boardwalk area is a short ferry ride away but for people who don't want to deal with several ferry trips back and forth every day it could be an annoyance. Speaking of ferry rides, they are free for hotel guests but they do expect tips every once in awhile.

As far as the rooms go, they seem to be very hit and miss. All four of our rooms had issues with ants which isn't really out of the ordinary for a hotel in a tropical area but could be a shock to anyone who has never been to a hotel like this. We also saw some roaches and spiders. Some rooms had newer wall mounted AC units that were very nice while others had older central AC that didn't cool the room off at all (one of the couples in our group had to move rooms because of this). They also make you pay a $100 deposit when you check in on top of the resort fees and have a checklist in your room that notes the pricing of each item if it is missing or damaged.

Also, not really a pro or con but the free Wifi coverage in some rooms is spotty; they only have one node and it is in the main office. It is also slow, but that is to be expected on an island... so FYI.

All that said, we got a special rate that ended up being around $86/night not including the $12/day (which is per person, by the way) so I feel at that price all things considered it was a generally good experience. However their normal rate is $140/night and I would feel MUCH differently at that price. If there was a 3.5 star I would do that, but given the hidden fees and the state of some of the rooms I feel the rating is appropriate. Unfortunately, I don't have much to compare it to in St. Croix so this review may be a bit harsh.

Highs: Great location, awesome beach, friendly/prompt staff
Lows: Hidden costs, hit and miss room quality, bugs in rooms, cay restaurant hours, normal hotel rate

Overall 3.5/5

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
5  Thank Tyler D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 10, 2017

This place is absolutely beautiful, and all of the ladies in the front office are very helpful and friendly, especially Faye (who both checked us in and out, at the beginning and end of our week). Wildlife and plants on the island are beautiful, as is the beach and snorkeling off of it. The views from the rooms are amazing, and the rooms are clean & cozy. Love the ferry & all of the ferry captains. Love the restaurant & bar on the island, and that it's the only beach in downtown Christiansted. Wouldn't hesitate to stay here again!

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank elissa412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 19, 2017

Poor customer service! Especially the negativity by the lady who works inside ferry house. I will not be coming back to that beach at all! If you plan to go to this hotel or beach be prepared to be treated as if you are a bother to the island.

Stayed: June 2017, travelled as a couple
2  Thank Tonytbasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOnTheCay, Guest Relations Manager at Hotel on the Cay, responded to this reviewResponded June 21, 2017

Dear Tonybasco,
We would like to thank you for taking the time to write a review about your recent visit to our public beach. We are pleased to offer paid use of loungers and umbrellas as a day visitor. Comments give us important feedback on our performance. We hope that we have the opportunity to see you again for an extended time as a hotel guest instead of a day visitor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2017

Hotel on the Cay was a great hotel overall. It is located about 15-20 minutes from the airport, right off of the Christiansted boardwalk on its own little island. There is a boat that takes you from the boardwalk over to the hotel, which runs constantly all day, up till about midnight. If you ever need the boat in the middle of the night, there is a number you can call and they will come get you.The boat ride is about 1 min long and all of the staff on the boat were very helpful to us and gave us lots of recommendations and info. The location of the hotel gave us an extra layer of security at night and felt very private. The room was outdated, which we did not care about. They were very clean and comfortable. Each room had a balcony and small kitchenette. The beach is absolutely beautiful and scuba equipment was available to rent cheaply for the whole week ($40/set), which was our best buy of the whole trip. You can see sting rays, sea turtles, urchin, and lots of fish right at the hotel. Soto at the scuba shop on island was incredibly helpful and very nice.He checked up on us multiple times throughout our stay and gave us scuba tips. Front desk staff were all nice and beach towels are provided.There is a restaurant on site with great food. They weren't pricey and will bring your food and drinks to you on the beach. I didn't catch her name but the one younger woman who works at the restaurant on site was also incredibly helpful and very sweet. The hotels island is a pretty good size and was fun to explore. It felt very safe to be out and around at night on the hotels island. There are a couple of decks where we loved hanging out and playing games at night. The pool requires a key to get in and was also open at night. The Christiansvaern Fort was right across from the hotel. There are a few restaurants and shops nearby on the boardwalk, but it was all the same bar food, and things closed early. The hotel does provide a grocery store trip on Sundays which helped us out immensely. There is also a small store on the hotels island with a few toiletries and basic items, but most of the staff in there was rude or unresponsive. The only major complaint that we had was finding non-greasy food for dinner, since most of the restaurants were too far away, where the area gets sketchy, or closed by 6pm. Also be aware that all hotels on St. Croix now charge an energy fee of $25 per night, so be prepared for that during check in. This went into affect mid-stay for us, so we had to come up with a couple hundred dollars at the end of our vacation. Overall this was an excellent place to stay and I would recommend it to anyone looking to have a relaxing vacation.

Room Tip: All rooms have balconies with seemingly great views.
  • Stayed: May 2017, travelled with friends
    • Value
    • Rooms
    • Service
4  Thank wheresbrandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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