Beautiful beach, great food, dirty floors, bring your own mop, and shampoo and conditioner and.Ask for additional towels you will not have enough
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Tom M
Montague, MassachusettsLovely beachfront room, but get rid of the floating cabanas!
Review of Emerald Beach Resort
Reviewed 4 weeks ago
Have those white floating cabanas relocated from in front of the hotel! They do not belong to the hotel, and with no "For Rent" signs, having to hear "Get off the cabana!!" yelled from a bullhorn on the beach throughout the day hardly makes for a relaxing vacation!
With only one restaurant onsite for lunch and dinner, unless paid for taxi rides our only choice was to spend about $150/day on food for the two of us, which then exceeds the price of all-inclusive resorts elsewhere, where non-motorized water sports are also included and there are no bullhorns.
However, we appreciated Paul at the Caribbean Fusion, as he is very courteous, friendly and entertaining. And the beach front room is wonderful, for which other resorts charge hundreds more for a one week stay. Thank you for the room and its location. And the beach, loungers and water were treasured.
Date of stay: September 2024With only one restaurant onsite for lunch and dinner, unless paid for taxi rides our only choice was to spend about $150/day on food for the two of us, which then exceeds the price of all-inclusive resorts elsewhere, where non-motorized water sports are also included and there are no bullhorns.
However, we appreciated Paul at the Caribbean Fusion, as he is very courteous, friendly and entertaining. And the beach front room is wonderful, for which other resorts charge hundreds more for a one week stay. Thank you for the room and its location. And the beach, loungers and water were treasured.
Value
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Location
Cleanliness
Service
Sleep Quality
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Joel Kling, General Manager at Emerald Beach Resort, responded to this review
Responded 3 weeks ago
Thank you for your business.
We do offer other Food and Beverage options on the property:
Emerald Beach Cafe
Emerald Beach Juice Bar
Beach Bar
Caribbean Fusion Restaurant
We apologize for the inconvenience with the use of the bullhorn.
We will speak to the gentleman that operates these aqua banas.
Emerald Beach Resort Team
Thank you
We do offer other Food and Beverage options on the property:
Emerald Beach Cafe
Emerald Beach Juice Bar
Beach Bar
Caribbean Fusion Restaurant
We apologize for the inconvenience with the use of the bullhorn.
We will speak to the gentleman that operates these aqua banas.
Emerald Beach Resort Team
Thank you
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,116)
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All reviews close to the airport beach bar caribbean fusion beach front great beach st thomas lindbergh bay third floor nice pool the ritz cruise ship beautiful view virgin islands red hook joel proximity sidewalk
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3 - 8 of 3,116 reviews
mmhg12081961
1
Date of stay: August 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Kling, General Manager at Emerald Beach Resort, responded to this reviewResponded September 7, 2024
Thank you for your feedback. We’re glad you enjoyed the beautiful beach and our great food offerings. We sincerely apologize for the cleanliness issues and any inconvenience with the amenities. Your feedback is valuable, and we will address these concerns with our team to improve the overall guest experience. Please don't hesitate to reach out directly if there's anything else we can do to make your next visit more.
Emerald Beach Resort Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lforre849666
1
We stayed there last year for the first time after our flight got canceled. It is conveniently next to the airport with it's own beach, bar and restaurants. Our room was clean and bed was comfy. The fridge chilled all the drinks to the perfect temperature. The AC was quiet and worked perfectly inside and out. We forgot it was running while drinking coffee on the beach side porch and could carry on a conversation. The staff was extremely helpful and friendly. We will certainly utilize it again on our USVI trips.
Date of stay: August 2024
Review collected in partnership with this hotel
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Joel Kling, General Manager at Emerald Beach Resort, responded to this reviewResponded September 7, 2024
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and that our convenient location, clean rooms, and friendly staff made your unexpected visit a pleasant one. It’s great to know that our quiet AC and perfectly chilled fridge added to your comfort. We look forward to welcoming you back on your future USVI trips!
Emerald Beach Resort Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RobMarco
Macon Georgia
915
the resort was clean and well maintained, friendly staff, room was clean and comfortable. food was good at the restaurant. Prices were kind of high but expected at resort. the beach and view was nice. the negative is having to pay to use beach loungers and umbrellas, to me should come with the room charge, which was $250 per night for king oceanfront room. I only stayed one night because my flight was cancelled and the hotel was only a 10 minute walk to the airport. I would not normally stay at a hotel for vacation that is located near an airport and that also caters to cruise ships for beach excursions, which would equal massive crowds. but for my purpose it was fine.
Date of stay: August 2024
Review collected in partnership with this hotel
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Joel Kling, General Manager at Emerald Beach Resort, responded to this reviewResponded 5 weeks ago
Thank you for your review.
We’re glad to hear that the resort met your needs during your unexpected stay and that you enjoyed the clean, comfortable room, friendly staff, and beautiful views. We appreciate your feedback regarding the extra charges for beach loungers and umbrellas, and we understand how this can impact your experience. Rest assure we do accommodate our resort guests in a more secluded location on the beach. Your comments are valuable as we strive to improve our guest offerings. We hope to have the opportunity to welcome you back in a setting that better suits your vacation preferences. Safe travels, and thank you again for choosing to stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
broncobabe84
1
Overall great experience. Sugar ants were a pain and there were many. Hotel staff switched us rooms which was awesome but the ants were in the new room as well. Not a deal breaker but they were pesky. Front desk staff was very accommodating and helpful and we enjoyed our stay
Date of stay: August 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Kling, General Manager at Emerald Beach Resort, responded to this reviewResponded 5 weeks ago
Thank you for your feedback and for choosing us for your girls' getaway.
We’re thrilled to hear that you had an overall great experience and appreciated the accommodating service from our front desk staff. We apologize for the inconvenience caused by the sugar ants and understand how frustrating that can be. Your feedback is valuable, and we are actively working on solutions to address this issue. We hope to welcome you back for an even better stay in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
614Nope
1
Worst first impression ever! One internet wasn’t working and the staff had to do everything manually. The guests had to suffer by waiting in a hot lobby and the staff made no extra accommodations to make it better. They gave us the wrong room which had to be changed, which meant going back and waiting in the hot lobby. Our ceiling fan was broke and the staff was not friendly.
Date of stay: August 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Kling, General Manager at Emerald Beach Resort, responded to this reviewResponded August 24, 2024
St. Thomas was stroked by storm Ernesto category one storm, which cause major flooding and we lost power on island for a few days. We do apologize that due to the storm we lost all internet on the island during your visit. We had to use a manual system and it made more difficult to serve our guests.
Rest assured we were out of internet for about 24 hours. Thank you for your visit.
We appreciate your business.
We hope to see back to our property.
Emerald Beach Resort Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC