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Reviewed January 1, 2018

We have stayed at this property 3-4 times in the past and have always enjoyed it. This trip was scheduled for 2 weeks in a 2 bedroom unit, shared with another couple. Before we left home, there was a hurricane forecast for the Caribbean but no strong indication that it was headed to St. Thomas. Unfortunately, by the middle of first week, Irma was a Category 5 hurricane headed straight to St. Thomas. There were no flights out so we had to ride it out.
Irma was very noisy, lasted for hours, knocked out main and backup power to the whole property, and stripped most of the vegetation on the property. After the power went out, it got very warm. But we were safe.
But (without trying to sound like a commercial), here’s where Marriott started really coming through for us. By 9:00 AM the next morning, the staff were out cleaning and clearing. They served breakfast by the pool (muffins, fruit, and juices). Nothing fancy but under the circumstances, just amazing. And they kept feeding us simple meals, three times per day, until we left the island. Unfortunately, the airport was in very bad shape so we were stuck. But on third day after Irma, we were called to a meeting by the pool The general manager told us Marriott had hired a 1500-person ferry boat to evacuate us. It would take us to Puerto Rico where we could get flights home. We were to get our stuff together, one suitcase per person. We would have to leave behind anything that couldn’t fit in our one suitcase. But how could we complain? None of the Marriott employees taking care of us had even been home and many didn’t even know if they had a home to go to. We were to wait in our room until we saw the ferry come into the harbor. Then we were to go to staging points to be driven to the ferry. I was so sad that we were there for a week and had to leave a week early. But Marriott was out of food and there was no other way to get off of the island, so we had to go. When the ferry came in to harbor, It was huge and beautiful as the sun was setting. The so-wonderful employees of the resort made multiple trips in their own cars to get us to the docks. All 600-700 guests from 4 Marriott properties were taken to the docks this way. Then we were off for a 4+ hour trip to San Juan, Puerto Rico. They fed us dinner on the Ferry compliments of Marriott.

By the time we got to San Juan, it was getting very late. But Marriott had about 50 buses waiting to take us to various hotels around San Juan. We were assigned to the Marriott Resort on the beach and finally got to the hotel at almost 3 AM. The lobby was lit up, every registration desk was staffed, the bar was open, a buffet was set out for us, and there was a doctor and nurse available to assist us. During registration, Marriott said they would pay for 2 nights at the hotel and give us $100 in food credits and $400 cash to cover other expenses. So, we went up to our room and crashed around 4 AM. We were so grateful to have been evacuated to a 5-star hotel but so worried about all the other Americans left on St. Thomas who were without food, power, or a way to get off the island. It took us a week to get home. But we got home missing Maria hitting Puerto Rico by only a few days. An adventure we don't want to repeat but Marriott did every thing possible to keep us safe until we could get to safety and I will always be grateful to them for this.

Room Tip: Most rooms have view of ocean. Buildings higher on property require longer walk to pool and beach. Up to 3 elevator rides required.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
19  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Frenchman's Cove, responded to this reviewResponded January 3, 2018

Thank you for taking the time to share your feedback with us. We are so happy to hear you were able to stay comfortable despite the circumstances. We hope to have the opportunity to welcome you back to Marriott's Frenchman's Cove as soon as we reopen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 11, 2017 via mobile

This resort had very beautiful views and a lot of nice amenities but the room was average and for the price a bit expensive in my opinion. The staff were incredibly accommodating and super helpful and overall we did have a fantastic time.

Stayed: July 2017, travelled as a couple
3  Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Frenchman's Cove, responded to this reviewResponded December 13, 2017

Thank you for your review. We are pleased to hear you enjoyed your stay with us here in St. Thomas.

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Reviewed December 4, 2017 via mobile

Been coming here with my family for the past six years. The rooms are spacious and beautiful . I recommend you take a room facing the ocean. The view they offer is simply magical. Will continue coming back.

Stayed: January 2017, travelled with family
5  Thank 906pd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Frenchman's Cove, responded to this reviewResponded December 6, 2017

Thank you for a 5 star review. We are pleased to hear you enjoyed your time spent with us here in St. Thomas. We can't wait to welcome you back as soon as we are able to reopen the resort.

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Reviewed November 30, 2017

Travelled in April 2017, well before Irma. Extremely friendly staff, spacious timeshare room, beautiful view and super location over the bay.

Local food stores and restaurants were minutes away, in fact everything is no more than 30 mins away.

Shopping is great in town, plenty of great stores In old Caribbean style brick buildings creat a nice ambience.

People are very friendly , and I hope they are ok after this terrible event.

Fantastic resort and experience.

Stayed: April 2017
4  Thank Neal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Frenchman's Cove, responded to this reviewResponded December 6, 2017

Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here at Marriott's Frenchman's Cove. We look forward to welcoming you back as soon as we are able to reopen the resort.

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Reviewed November 7, 2017

We decided to celebrate our daughter's 13th birthday at this beautiful resort. Before we arrived we let the staff know that we would be celebrating her birthday and she was delighted to find a surprise from the staff in our room. The room is very nice-spacious and has the added bonus of an in room washer and dryer. The food in the restaurant was delicious and we enjoyed both the pool and the beach. Unfortunately while there we were hit with Hurricane Irma. It was a frightening situation and the hotel staff did their best to take care of us. Marriot and the staff at this hotel went above and beyond to arrange to have us rescued as the island was destroyed. Other resorts/hotels could learn something from Marriot about how to treat guests in this kind of situation. Since returning home I have often thought of the kind and friendly staff still living on the island and hope that they are recovering.

Stayed: September 2017
1  Thank klimtfan2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Frenchman's Cove, responded to this reviewResponded November 15, 2017

Thank you for a perfect review. We are so happy to hear you were able to feel safe during the storm. We look forward to welcoming you back as soon as we reopen.

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