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Kitty L
Houston, Texas

A Perfect Stay

5.0 of 5 bubblesReviewed Jul 22, 2024via mobile
Hotel's Favourite
I stayed here last year but realized I forgot to review! We very much loved our stay. You can’t beat the convenience of having your own kitchen to be able to prepare meals if you want. It’s in close proximity to a grocery store, a delicious pizza place that delivers, and the ferry to get to St. John. It’s also close to several beautiful beaches. The balcony is huge and you have an amazing picturesque view of the ocean. The onsite restaurants are really good, and I wish we got to eat at Ocean 180 because it looked amazing. The condo itself was nice and spacious, clean, and plenty of room for my family of 4.

I want to warn people, they do not have generators. If you are planning on visiting USVI do your research about the issues they are having with WAPA and power outages. This is no fault of this resort and it happens all over the island right now. They are experiencing ongoing and frequent planned and some unannounced rolling blackouts. They give a list of feeder patterns, but the locals complain they are not always accurate and you can lose power more frequently than WAPA says. If you are okay with that then push through and book this beautiful resort. If not you may want to look into another vacation location all together, but it is the fault of WAPA, the island power provider and not Point Pleasant.
Date of stay: August 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Larry Stokes, General Manager at Point Pleasant Resort, responded to this review
Responded Aug 22, 2024
Thank you for your kind words! We're delighted that you enjoyed our resort during your stay. Our staff strives to provide excellent service, and it's great to hear that they made your experience memorable. We hope to welcome you back soon for another wonderful stay!
The islands power provider "WAPA" has been working nonstop to provide reliable utilities throughout the USVI. We look forward to your next visit.
Staff, Point Pleasant Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (981)
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    1 - 6 of 981 reviews
    Reviewed July 17, 2024

    Our first trip here was March 2024 and we had an enjoyable time so my husband booked another trip for July 2024 (now). We are currently sitting outside in the dark at 11:00 PM for the second night in a row. We arrived Sunday. The power AND water have gone out for SIGNIFICANT amounts of time on Monday, Tuesday, and Wednesday. All properties around us have power. We were out this evening and made a point to see if other business and homes had power as we drove back. THEY DO. There is no one available to speak to. This is completely unacceptable. People are sitting out in the parking areas with their cars running so they can cool off and charge phones. We will NEVER stay here again. I absolutely do not recommend this place to anyone. It is extremely dark and does not feel safe. This is absolutely not the experience we paid for.

    Room tip: The power and water have gone out for significant amounts of time 3 of the 4 days we have been here.
    Date of stay: July 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank loritee2
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Larry Stokes, General Manager at Point Pleasant Resort, responded to this reviewResponded August 22, 2024

    Thank you for taking the time to share feedback about your recent stay at our resort property. This resort has been welcoming guest for over 50 years. Our guest reviews avg. 4.5 stars and are a testament to our commitment to each and every guest that chose to stay with us. We understand that sometimes things may happen, so your review good or bad is invaluable to us, as it allows us to identify areas that require improvement to ensure that we can provide the best possible experience for all our guests.
    I am truly sorry to hear that your stay did not meet your expectations, and I sincerely apologize for any inconvenience or disappointment you may have experienced during your time with us. As the general manager of the resort, I take guest satisfaction seriously, and I am committed to resolving any issues encountered to the best of my ability and within our control.
    The islands power provider "WAPA" has been working nonstop to provide reliable utilities throughout the USVI. At the time of your stay WAPA experienced a major generator failure that caused island wide power outages. For several days, the island of St Thomas as St John was under rolling blackouts. This type of power failure is a rare occurrence in the USVI.
    Once again, I apologize for any inconveniences you faced during your stay. Guest satisfaction is our top priority.
    Thank you for giving us the opportunity to make things right and improve our resorts services. Your opinion matters, I look forward to hearing from you soon.
    Sincerely,
    Larry Stokes
    General Manager
    Point Pleasant Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 28, 2024

    We actually loved everything about our stay. The condo F5 was gorgeous, with beautiful views! The room was up to date and had everything we needed. Everything was clean and we felt at home. I personally worried about safety. At no point did we ever feel unsafe on property!
    We ate at the little resturant on the water. Had a amazing meal, twice. Highly recommend it.
    I do wish it had more if a beach. With this being said, the beach area was super cool and quiet. Really cool views and tons of sea creatures.
    The only reason I gave 4 stars is the location in general. It wasn't to far from red hook, which we preferred to stay away from. What we learned is that Charlotte amalie was just cleaner.

    Room tip: Rent a car! We are younger... I exercise regularly! But this place is hard to walk around!
    Date of stay: June 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Victoria H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Larry Stokes, General Manager at Point Pleasant Resort, responded to this reviewResponded August 22, 2024

    Thank you for your glowing review! We're thrilled to hear that walking the property reminded you of the Amalfi coast and brought back fond memories. It's wonderful that you enjoyed the beautiful views and found the villa reasonably priced. We're delighted you had a great experience and hope to welcome you back for more memorable stays in the future!
    Sincerely,
    Point Pleasant Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 22, 2024

    We enjoyed our stay so much in our little condominium at Pleasant Point! The layout of the resort was nice with parking right outside our door. The onsite restaurant was delicious and fun. We really liked the location in relation to Red Hook... not a far drive. Staff was friendly and place was clean and comfortable with all the extra little amenities that make a trip so nice!

    Date of stay: October 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Q3729OJsusani
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Larry Stokes, General Manager at Point Pleasant Resort, responded to this reviewResponded August 22, 2024

    Thank you for your glowing review! We're thrilled to hear that walking the property reminded you of the Amalfi coast and brought back fond memories. It's wonderful that you enjoyed the beautiful views and found the villa reasonably priced. We're delighted you had a great experience and hope to welcome you back for more memorable stays in the future!
    Sincerely,
    Point Pleasant Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 10, 2024

    This was a birthday getaway. The property, room, and view was nice. I was extremely disappointed when I had to spend my birthday and the last day there in the dark. During the rain there was no lights, no hot water, and hot air. I spend 5 hours in the car to charge my phone and get air conditioner. The Resort was not helpful and gave a generic answer blaming it on the power company. There was no back-up generators, no alternative sheltering, and no compensation. Better preparation for this occurrence should be made by this Resort when guests are spending their money for a vacation. Next time I'll go to Margaritaville they had generators.

    Room tip: Do not go if there is going to be rain
    Date of stay: June 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Margo M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Larry Stokes, General Manager at Point Pleasant Resort, responded to this reviewResponded August 22, 2024

    Thank you for taking the time to share feedback about your recent stay at our resort property. This resort has been welcoming guest for over 50 years. Our guest reviews avg. 4.5 stars and are a testament to our commitment to each and every guest that chose to stay with us. We understand that sometimes things may happen, so your review good or bad is invaluable to us, as it allows us to identify areas that require improvement to ensure that we can provide the best possible experience for all our guests.
    I am truly sorry to hear that your stay did not meet your expectations, and I sincerely apologize for any inconvenience or disappointment you may have experienced during your time with us. As the general manager of the resort, I take guest satisfaction seriously, and I am committed to resolving any issues encountered to the best of my ability and within our control.
    The islands power provider "WAPA" has been working nonstop to provide reliable utilities throughout the USVI. At the time of your stay WAPA experienced a major generator failure that caused island wide power outages. For several days, the island of St Thomas as St John was under rolling blackouts. This type of power failure is a rare occurrence in the USVI.
    Once again, I apologize for any inconveniences you faced during your stay. Guest satisfaction is our top priority.
    Thank you for giving us the opportunity to make things right and improve our resorts services. Your opinion matters, I look forward to hearing from you soon.
    Sincerely,
    Larry Stokes
    General Manager
    Point Pleasant Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 3, 2024

    Point Pleasant has long been our go-to resort on our visits to St. Thomas. The location on Smith Bay on the north shore of the East End is perfect: less than a half-hour to the airport and Charlotte Amalie (about a $25 dollar per person cab ride), under 10 minutes to Red Hook, its stores, restaurants and ferry to St. John. If you’re looking to take a day sail (which I highly recommend), plenty of charters are available from the nearby Sapphire marina and Yacht Harbor at Red Hook.

    Point Pleasant’s condos (studios, one bedrooms and a few two bedrooms) are spread up and down a 15 acre hillside with lush vegetation, and the resort offers free shuttle service within the resort (cabs pick you up at the registration building).

    Most recently, we stayed at unit B-9, a one-bedroom with a king bed, a pullout couch, cable TV with a DVD player, one bath with tub and shower, air conditioning, ceiling fans, an eating area and fully equipped kitchen. Window treatments shut out the morning light (the unit faces east) if you want to sleep late. There are two chaises and a table with chairs on the comfortable terrace, which offers sensational views of Smith Bay and the surrounding islands, all the way to St John and the BVI.

    From B-9, it’s a short walk to the lower pool, beach bar and plenty of parking. You have to walk up a short staircase (10-11 steps) to get to the unit, but it’s worth it for the privacy and view.

    As for beaches, Point Pleasant has a small, rocky beach down a long set of steps that’s good for a quick splash. But Coki Beach (renowned for its snorkeling, fresh mango daiquiris and the Coral World tourist attraction) is right across the bay, a short walk if you cut through Margaritaville. Lindquist ($7 per person entry fee, but worth it for the beauty and lack of crowds) and Sapphire Beach (free parking and admission, with a big beach bar, refreshments and good snorkeling) are both minutes away by car. And the magnificent Magens Bay is under 20 minutes away on a road with tremendous views that winds along the mountain.

    There are two eating establishments on site. The Sun and Sea Bar & Grill is located right on the bay below one of Point Pleasant’s three swimming pools and serves very reasonable ($9-$10) tropical cocktails and a good beer selection along with wings, tacos, sandwiches, salads and an exceptional half-pound burger. The more formal eatery is Ocean 180, which has a magnificent view (if you get there before dark). On our recent visit (May 2024) we did not eat dinner there; it’s pricey. But we did enjoy the Sunday brunch, which combined good breakfast dishes with reasonable prices and top notch Bloody Marys.

    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank EdFoNY
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Larry Stokes, General Manager at Point Pleasant Resort, responded to this reviewResponded August 22, 2024

    Thank you for your glowing review! We're thrilled to hear that walking the property reminded you of the Amalfi coast and brought back fond memories. It's wonderful that you enjoyed the beautiful views and found the villa reasonably priced. We're delighted you had a great experience and hope to welcome you back for more memorable stays in the future!
    Sincerely,
    Point Pleasant Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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