Checked in today. Basically nothing is open - barely any amenities, the adults only pool is closed, 75% of the restaurants/food options are closed even though the website says they are open.

SLS and Rosewood are both closed and SLS is a literal construction site - excavators and actually building a building on the resort property.

Had we been told this was the state of the resort there is NO WAY I would ever have booked. Our $ is being held hostage by the booking company (SnapTravel) and the Baha Mar desk staff could not have been less helpful.

For the expense of the food and activities you would at LEAST expect transparency as to what you’re being trapped into. Totally disgusted and trapped here. Will never patronize Hyatt again.

I went to Baha Mar after reading glowing reviews on this site. My experience was very different.

The good: The Covid protocols and safety measures are A+, they're doing a really great job keeping everyone safe; the essence band and their lead singer are amazing at the jazz club! casino staff are great; Lydia the manager, the bellhops and valet attendants are awesome; fi'lia staff and manger; Stix , book club,

The bad: The room: we booked a king ocean view deluxe Tuesday to Sunday. We were given a room with guests on either side of us checking in on the same day. of course the first thing everyone does while waiting for our covid results is go out onto the balcony and I was within a foot or two of my neighbors instantly as the balconies were small and very close together. It seemed as they wanted to group us together to save resources rather than space us out. to be clear, the hotel barely has any guests - we called management and Lydia listened to our concerns and put us in a different room

calling the operator will get you a VM. to get someone on the phone you need to play some phone guess dialing... again the hotel is barely occupied so not sure why this was the case

The restaurants: beware of the stated opening times and days on the website- there's an asterisk that says subject to change at hotels discretion .

Pool Bars: only one pool restaurant is open- the drift club I believe and the food is horrible.

service: this was my biggest problem and the reason Im writing this. the service and hospitality was horrible. a few humdingers below :

1. Went to Starbucks everyday around noon and was never greeted with a hello or even acknowledged even though no one else was there. I had to announce myself to someone standing right in front of me doing NOTHING except avoiding eye contact . one instance I said hello and the barista actually said "mmmhmmm" I was floored and rolled my eyes in petulance ... I think her name was Leslie and she was the only one there on Wednesday and Thursday around noon

2. sat by the pool/beach everyday. again the hotel is empty, not many guests. barely anyone at the pool or beach. there's little flags on your chair you raise when you want service. Raised the flag, no one comes for at least 20/30 minutes even though I can see staff congregating at the bar talking and laughing. one day -I think Friday when the pool was a little busier but only slightly I saw two of the staff talk to each other to split helping the two flags that were raised in my area. I could hear them, to paraphrase "you take that one, I'll take that one" the woman that was supposed to come to me literally WALKED PASSED ME and I had to announce myself for service.

3. housekeeping: they tell you when you check in housekeeping is being done every third day or something but if you want every day you can. we were fine with that just wanted waters and towels replenished. because the hotel is empty, finding housekeeping is a task. I guess I could've called but I didn't because getting someone on the phone all the other times I tried thus far was an irritating task- one day my husband and I were leaving for the pool and spotted a housekeeper in the hall - we talked within listening distance of the housekeeper that I'll meet him at the pool and my husband would ask for waters and towels. upon hearing us, the housekeeper hurriedly went into the room she was cleaning and closed the door before my husband could reach her.

4. the jazz club: went almost every night. I think the second night which would be Wednesday, went at around 7- it was very early barely any guests were there- there was staff and looked like a manager in a jacket standing with their back to the service desk they have in the middle of the area across the stage. As we approached a few staff turned around to acknowledge us- not say hello, can we help mind you, just acknowledge- I had to announce myself even though they clearly knew I was there and the manager didn't turn around at all while I asked for a table- kept leaning on the desk with his back turned

I just don't understand this level of service in an empty resort. Someone somewhere is not paying enough attention at baha mar. its a management problem to have this pervasive of a service issue all around the resort . on the very day we checked in Tuesday around 1 there was a man with family shouting about something that had gone wrong and most of the check in staff seemed unbothered to say the least

We thoroughly enjoyed our stay at the beautiful Baha Mar resort. The staff were very accommodating. Guests were required to wear masks in interior spaces but were able to roam the beautiful grounds and pool/beach areas without a mask. Would highly recommend particularly right now while deals can still be found.