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Reviewed July 10, 2018

June 3rd we arrived at the Comfort Suites. On June 6th my husband was hospitalized for food poisoning. We had only eaten food from the hotel. We ate their "free" breakfast and in the evening we ate in the hotels restaurant. Hotel management wouldn't take any responsibility as they "did a thorough investigation". After meeting with the business manager we were told that "their insurance company would get a hold of us" and gave us her business card. As of today, no insurance company has contacted us and the business manager has never replied to our email.

When booking on line the cost of our room per night was 158.00 US but ended up costing us $242.00 US a night after all the additional charges were added. Additional charges to look out for: Energy Surcharge 31.90, Hotel surcharge adults 10.00, value added tax 15.05, resort levy 17.07 (certainly not a resort), HK gratuity 10.00. That is additional 84.02 a night added onto your regular room charge. They nickel and dime you to death. Water in the restaurant is 3.00 a bottle and water at the front desk is 2.00 a bottle. Tip just a block away at the grocery store they sell water for $1.50.

Stayed: June 2018
6  Thank pleippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortsuitespi, Manager at Comfort Suites Paradise Island, responded to this reviewResponded July 12, 2018

Dear Pleippi

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent stay with us. Our fees and taxes are standard in this destination. This information is displayed at the bottom of the confirmation email you would have received. We will review our website to ensure that this information is clearly displayed.

We have sent you a separate communication privately should you want to discuss it further please feel free to contact us at 1 (800)603-1105.

Again we apologize and hope that you will consider staying with us again on your next trip to the Bahamas.


Sincerely

Lana Davis
Business Process Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

Service was ok and breakfast is limited, great location they offer a day pass at the Atlantis which is awesome!!! Room was clean but reported a clogged sink and broken safe and nobody did anything. Tried to book an excursion and nobody called me back.

Stayed: July 2018, travelled as a couple
Thank BS-2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donnalee W, Operations Coordinator at Comfort Suites Paradise Island, responded to this reviewResponded July 11, 2018

Dear Guest,

Thank you for your comments. We are happy to hear that you enjoyed your vacation in paradise.
We also appreciate the fact that you took the time out to share your stay with us. Our guests are important to us and we will be using the feedback you provided to make improvements.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

We look forward to having you visit Comfort Suites Paradise Island again.

Sincerely,

Donnalee Williams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

We stayed here for 2 nights on our way back from Eleuthera so the kids could experience Atlantis. I booked directly with choice hotels and was prepared to pay all the crazy taxes everyone complains about but to my delight because I had booked direct the only thing left to pay was a $5.80 per adult per night charge. The hotel is basic but comfortable and clean. We went to Atlantis and honestly were so happy we had booked the comfort suites, 2 hours at Atlantis was enough for all of us as it is a zoo there. The kids were more than happy to just play in the beautiful pool at comfort suites. Food is expensive but it is expensive everywhere in Bahamas. Taxi back to airport was $50 usd and traffic is pretty bad there so give yourselves lots of time.

Stayed: July 2018, travelled with family
3  Thank kcolbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donnalee W, Operations Coordinator at Comfort Suites Paradise Island, responded to this reviewResponded July 11, 2018

Dear Guest,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay with us.

Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to our breakfast offerings.

We hope that you would select us as your hotel of choice on a return trip to Paradise.

Yours truly,


Donnalee Williams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2018 via mobile

Solo trip with just my youngest son who is 8. We arrived at the hotel before 11am and were told the room was ready. Even better we had the room closest to the Atlantis exit. Room 223. Walk to Atlantis or the Marina was very short and we always felt safe. Room was very spacious and clean. The free breakfast was a nice start to the day. Everyone was very friendly at the restaurants, in the hallway and front desk. I asked my son if he wanted to go back to Disney or CIPI and he chose CIPI. That speaks for itself. Job well done by all

Stayed: July 2018, travelled with family
1  Thank 965nikks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donnalee W, Operations Coordinator at Comfort Suites Paradise Island, responded to this reviewResponded July 9, 2018

Dear Nikki S,

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

It is always a pleasure to receive positive feedback. We look forward to welcoming you back soon.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Best Regards,

Donnalee Williams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2018

This is the way to stay on Paradise Island. Included with your stay is full access to the Atlantis facilities. A nice breakfast buffet is included each morning that includes fresh fruit, eggs, a meat, juice, pastries, and a 'make your own waffle' station. The rooms include a fold out bed. The rooms are very clean. The walk to Atlantis is not short, but as large as Atlantis is, the walk is no longer for guests at this hotel than it is for many guests staying in hotels on the actual Atlantis property.

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank JHCSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donnalee W, Operations Coordinator at Comfort Suites Paradise Island, responded to this reviewResponded July 9, 2018

Dear Guests

We are happy to hear that you enjoyed your vacation in paradise.

We will continue to work at ensuring our guests' stay at Comfort Suites Paradise Island is comfortable and memorable.

We look forward to having you visit us again.

Sincerely,

Dpnnalee Williams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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