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“Overpriced and Overrun” 2 of 5 bubbles
Review of Atlantis, Royal Towers, Autograph Collection

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Atlantis, Royal Towers, Autograph Collection
Ranked #8 of 14 Hotels in Paradise Island
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Overpriced and Overrun”
2 of 5 bubbles Reviewed 7 April 2012

We just left the Royal Towers after a three day stay. Disappointing in almost every respect. First, I found the staff unfriendly as a whole with just a few exceptions. Not one person went out of their way to help us figure anything out and that includes those few staff members who were not irritable--whether it was where to find tubes, empty chairs, restaurants with open reservations. I was not allowed to check in until 5 pm--this is after they lost my reservation and they tried to relocate me to a different tower--and I wasn't given any sort of apology, nor did anyone at the reception desk even point out that the transit lounge existed or help me figure out dinner plans for that night or give me tips of any sort while I waited. The safe in my room did not work and it was never fixed/replaced and the hallway noise was very loud. The place was packed, and as people have noted, not just with hotel guests. There were tons of day visitors (you can tell by the difference in wristbands). It was not unheard of to wait in line for 45 minutes to an hour for any of the slides, and the shortest wait was never less than 20 minutes. People were hoarding tubes and the staff did nothing to stop this, so you had to wait 20-30 minutes for a tube, then wait again for another 30 minutes or so in line for the ride. Our first morning I went to the pool at 8 am to reserve beach chairs and every single chair at the main pool was already taken! I asked a few of the pool staff in orange shirts if they could help me and they just shook their heads and said there was nothing they could do. On top of this, the food is outrageously priced and not great quality. I expected this trip to be expensive, but I assumed the food would at least be good, which it was not. We were only able to get reservations at a restaurant one of the nights we were there--should have made them ahead of time but no one told me when I made my reservation this would be a good idea, so we ate at the buffet restaurants most of the time ($50 per person for dinner!) Basically, it was frustrating to pay so much for shoddy service, terrible food and long, long lines...this is four seasons pricing with motel food/service. There was trash everywhere, too, and if you needed anything sent to your room you waited a long time to get it. Maybe the experience would be different in an off-peak time, but they certainly didn't rise to the challenge of a busy spring break. The rides are fun, and there is a lot to do and its a pretty hotel, but ask yourself how long you are willing to spend in line to do those things and how high your tolerance is for crowds.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sunshineseeker415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,441)
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Houston, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

First of all, the resort in general was gorgeous! The rooms and grounds were nicely kept, the staff was very helpful and personable. There were several different types of pools and the beach so you could pick a different one each day. There is a walking path that goes in front of the resort so you can get in a daily walk/run. Never had bad service at any of the restaurants or bars. There was entertainment nightly in the little lobby area (bar). They also changed all the beverages out in the mini bar to what we drank upon request, which was nice because the alcohol from the mini bar was cheaper than at the bars and restaurants downstairs. The only bad thing I really would say about the place is that they do charge you extra for every little thing and they add gratuity to every charge for drinks or food, even if there was no one serving you (like at the buffet).

Now as for what I would do differently, first, if you are trying to do this trip a little cheaper, I would not buy the meal plans. The meals can be done cheaper a lot of the times by just going to the places, unless you want an appetizer, meal and dessert per person at every meal. There were several times when we just wanted something small so we'd just go downstairs to the bar area and they were serving sandwiches, breakfast, yogurt, etc (ie, in the mornings). Second, I wouldn't necessarily stay in the royal tower but one of the cheaper ones. Granted we had a great view. I walked through the cheaper towers on my daily walks and the lobbies were just as nice and everything was connected. The resort isn't as spread out as it looks.

In all honesty, I think the resort was great, but as I dont' have kids and I'm not a big water park person, I'd probably stay somewhere else on Paradise Island next time and do a day pass to Atlantis.

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Amberh1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 6 April 2012

This was our 3rd trip to Atlantis (Nassau) for spring break and while the rides are great, and the RT was a fine hotel, the place was way overcrowded. They have decided to let in cruise ships everyday (they didn't before---but bad economy, and over-extended on bldg. Dubai) and it's ridiculous!! People are hoarding rafts and you cannot find them for rides. Plus, the staff can't keep up with the messiness, and that's awful. Used to be they grounds were spotless (like WDW!), but now there's trash all over and it's gross. Who wants to pay a premium rate to stay on-site for such long lines, expensive food/drinks, trashy grounds, etc? We complained at check-out and got a credit of $100/day (very nice), but they didn't even blink when we told them about how the place has gotten much worse. Too $$$ for these hassles. We'd recommend going only at off-peak times.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank travelfamily2572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

I think I have mixed feelings about the Bahamas but the Atlantis makes it worthwhile. Its a fabulous hotel experience that you really need in the Bahamas where after beach time there really isn't much else to do. What better occasion to really take advantage of a hotel that has a lot to offer. This place also attracts a lot of celebrities including Michael Jordan and Wayne Gretzky! If thats an incentive ;) The pools are awesome and there are many options.

  • Stayed May 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kundara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

Here's the bottom line--if you read these reviews and don't understand going in that Atlantis is extremely expensive, then it's your own fault. You are going to pay a lot for everthing and, put bluntly, they don't need your business. That being said, the views, the service, the amount of things to do, frankly, everything, was just incredible. It is one of the few destinations that is truly awesome for all age ranges. We were there for 6 days and were finding new things on the last day. We can't get back there fast enough. Atlantis isn't for everyone though; if you are trying to do a vacation on a budget, go somewhere else, otherwise you will have a miserable time.

Room Tip: If you want to be in the middle of the action, book Royal Towers. If you want peace and quiet, book...
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank eat2much83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 4 April 2012

Every time I turned around there was some form of additional charge. A 15% gratuity was added to each meal, including the take out subs I got from Quizno's at the Marina.

The facilities are nice, I had a good time but I left with the feeling of having been abused. I was a captive audience at this hotel and the management took advantage of this fact.

I will not be returning to the Bahamas, it left that bad of a taste in my mouth.

Room Tip: Go to another Island where you will not be abused.
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank mbrody442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 3 April 2012

Granted it is spring break and it is crowded, but I am unable to find even one chair at the pool nor anyone to assist. The water park is open to other than hotel guests and they take up all the space. The air conditioning in the rooms is very loud and the rooms in the coral towers are run down. You wait for everything. It took 30 minutes to check in and we were second in line! The food is also unimpressive for the price.

  • Stayed April 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Vacationcritical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantis, Royal Towers, Autograph Collection

Property: Atlantis, Royal Towers, Autograph Collection
Address: 1 Casino Dr, New Providence Island (Formerly Atlantis Royal Towers, Autograph Collection)
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Paradise Island
#6 Spa Hotel in Paradise Island
#6 On the Beach Hotel in Paradise Island
#7 Luxury Hotel in Paradise Island
#7 Romantic Hotel in Paradise Island
#8 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Atlantis, Royal Towers, Autograph Collection 4*
Number of rooms: 1201
Official Description (provided by the hotel):
The iconic Royal Towers are the most reflective of mythical Atlantis, featuring grand architecture, artwork and design. Standard rooms have one king or two queen beds, a sitting area, and French balconies, while suites have full balconies. All rooms and suites offer terrace, harbour or water views. These towers are closest to Mandara Spa, the Fitness Center, Aquaventure, Atlantis Kids Adventures, The Dig, Casino, two main pools, and several gourmet dining options. ... more   less 
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Also Known As:
Atlantis - Royal Towers Hotel Paradise Island
Atlantis Royal Hotel
Atlantis Royal Paradise Island
Atlantis Paradise Island Royal Towers
Royal Towers Atlantis
Royal Towers Of Atlantis
Atlantis, Royal Towers, Autograph Collection Paradise Island, Bahamas

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