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“Best Vacation HANDS DOWN!!!!”

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Pelican Bay at Lucaya
Ranked #3 of 14 Hotels in Freeport
Reviewed 13 April 2012

Meet Happy! This hotel is amazing! Clean, luxurious and super friendly staff. Our state room was gorgeous and had everything and more. Espresso machine with a huge variety to choose from (INCLUDED). We had pastries delivered every morning in our "bread box". Delicious. The staff went above and beyond to ensure that our stay was comfortable and meaningful. I would highly recommend! And I will say that the fact that this hotel is not on the beach doesn't hurt one bit! We quite enjoyed the boat ride to Taino Beach. It was relaxing and took no time at all. Taino beach offered chairs and tiki hut style umbrellas (at no cost) for our use. It was awesome. I wouldn't stay anywhere else. We are planning a trip back and of course, we are staying at Pelican Bay!

Room Tip: Choose a state room, you will not regret it. We faced the canal and it was a beautiful view to star...
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  • Stayed: April 2012, travelled as a couple
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Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Front Office Agent at Pelican Bay at Lucaya, responded to this reviewResponded 25 April 2012

Dear Leslie M,

You definitely made me smile while reading this post! The fact that you took the time out to share your experience with others shows that you are beyond pleased with the level of service that you received. We really appreciate your feedback and we are delighted that we were able to be a part of the wonderful vacation that you experienced in Freeport, Grand Bahama.

We always try our best to go that extra mile to please our guests and help whenever we can. We hope that you will return again to visit with us and give us the opportunity to “Wow” you once again!

Thanks again for your feedback.
Dominique

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542 - 548 of 1,004 reviews

Reviewed 7 April 2012

2 years in a row I have stayed at this hotel and I absolutely loved it! I have stayed here both with friends and as a couple. Very beautiful property and the staff is reallly great at accommodating their guests! free ferry to Taino beach since they are not beach front (it's a 2 minute ride on the ferry) I love the location on the Marina- close to everything! Very tropical ambiance and the State rooms are worth every penny!! Highly reccommend this hotel!

  • Stayed: February 2012, travelled as a couple
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Thank mary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Front Office Agent at Pelican Bay at Lucaya, responded to this reviewResponded 25 April 2012

Dear Mary P,

We are so grateful for your positive feedback! We are delighted that we were able to make your vacation a wonderful one!

We hope that you continue to choose our hotel as your choice of accommodation!

Thanks!
Dominique

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Reviewed 2 April 2012

We booked the state room and stay for 5 nights in March and I must say that is was beyond our ecpectations. It was decorated very nicely, the master bed was very comfortable, The view from the balcony was amazing and we sat out there watching boats come and go. The pastry delivery was a nice touch. I would eat one and read the New York Times on the balcony every morning while sipping on an espresso from the in-room machine. The staff was more than willing to go out of thier way to help you. We wanted to rent a car, the front desk had one delivered to the lobby 10 minutes later. The pools were nice and quiet. The hotel was located close to everything which made finding a nice meal or entertainment easy. We are already planning another trip in August.

Room Tip: Waterside state rooms are excellent
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  • Stayed: March 2012, travelled with family
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1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 4 April 2012

Dear James C,

Such a nice review to read today! It was very refreshing and rewarding that our goal of ensuring happiness guaranteed is being met.

Thanks so much for taking time to provide feedback regarding your stay.

Looking forward to your return to our beautiful island in the near future.

Della Bridgewater

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Reviewed 31 March 2012

The hotel is beautiful and so are the rooms. We have an amazing view of the port and a nice private balcony. We had fresh pastries delivered to our room every morning. Although, they came around 6:45 and were very noisy. The room was very clean and spacious. Very comfortable couches and a nice TV. Room service came to our room an hour before we were supposed to check out and when they knocked on the door, we asked them to wait, but they came in anyway. That is just about the only bad thing I can say about Pelican Bay. The location is perfect, It is just a short walk to the marketplace and alot of different restaurants. There are three pools and never anyone there. The people at the front desk were pretty friendly and helpful. You can get breakfast upstairs. It is on the top floor and there are no signs telling you where to go. We had to find it on our own. You can also use your room key as a free pass to take the ferry over to Taino Beach. The beach and pool area are beautiful! Definitely worth checking out! The ferry normally costs $5/person round trip. The hotel restaurant, Sabor, had pretty good food and ok service. I noticed that alot of people on the island were not very happy people. I would be happy if I was living in paradise. The hotel is a little bit on the expensive side, but probably worth it. Right next door to UNEXSO and a short walk to the beach. The free beach is behind the police station.

Room Tip: Our room was facing away from the parking lot, so we had a very private balcony on the 2nd floor. It...
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  • Stayed: March 2012, travelled as a couple
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Thank BahamaTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this reviewResponded 4 April 2012

Dear BahamaTravelor,

We truly appreciate the feedback you provided regarding your stay.

We humbly apologize for the inconvenience caused regarding the housekeeping service. We will ensure that it is addressed moving forward.

Your feedback no matter positive or negative is extremely important to our daily operations and we say a happy thanks!

We hope that you return for a future visit to our beautiful Grand Bahama Island...

Della Bridgewater

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Reviewed 20 March 2012

This is an amazing property. We had a suite- with a great view of the bay. Everything about the room was immaculate. Anyone criticizing this property is overly critical unless the room they were in was completely different than the one I was given. Book this property with confidence.
My only criticism is that my flight was cancelled so I had to cancel the hotel reservation I had booked separately since I would not need it for 3 nights...and when I got there the hotel would not honor the rate that I had initially booked. That being said every employee I encountered was attentive and friendly. I will definitely be back (just on a different airline).

  • Stayed: March 2012, travelled with friends
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3  Thank Braden11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Front Office Agent at Pelican Bay at Lucaya, responded to this reviewResponded 26 March 2012

Dear Braden 11,

We thank you so much for your positive feedback on our property. Reviews such as yours remind us how important it is to keep our guests happy and to continue to exceed your expectations.

We are very pleased that you enjoyed your stay with us and we look forward to having you come and stay with us again!

Thank you!
Dominique

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Reviewed 17 March 2012

I booked a last minute solo getaway to Pelican Bay Resort and loved every minute of it! It was my first time visiting the Bahamas and the staff was so helpful and welcoming. They called taxis for me as needed and allowed me to use the facilities after check-out, as my flight was not until later that day. I arrived on a Wednesday and was able to get to the Fish Fry at Smith's Point..do not miss it if you're there on a Wednesday. Sabor restaurant (on site) was delicious and reasonably priced. Mixed drinks were not cheap anywhere but beer was (2 Kalik for $5 at some places). The property of Pelican Bay is really pretty with colorful buildings, beautiful flowering plants and trees. I loved waking up to the sound of the birds singing and the sun coming up over the water. All rooms have a pretty water view but the staterooms have the nicest views of the marina. A nice perk was a free pass to use on the water taxi..for hotel guests only! The resort is right next to Lucaya Marketplace where you can find tons of shops, restaurants and bars. Don't bother paying up front for the breakfast at the hotel. There are inexpensive cafes at the marketplace that serve delicious breakfasts from early in the morning (try Caribbean Cafe and After Deck). The tour booths for snorkel/dive trips and other excursions are right there at the marina/marketplace as well. The only downside is the resort is not directly on the beach. You can go across the roundabout and use the beach but you'll have to rent chairs, etc for 30 bucks a day. You can also check out Junaknoo Beach Club at Taino Beach. I took the water taxi to Taino Beach and walked the 2 miles. A taxi would have been 24 bucks round trip. The beach club offers chairs for 5 bucks for the entire day, as well as great food and strong drinks! Overall I had a positive and relaxing experience staying at Pelican Bay and would certainly return because it was quiet (no kids running around), very clean, staff was so helpful and the property is conveniently located.

Room Tip: Staterooms have king sized beds and pastries delivered every morning, along with the nicest view of...
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  • Stayed: March 2012, travelled solo
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Thank KristaV863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

This was our second time at Pelican Bay. Our first room was slightly worn and right across from the laundry, but the front desk switched us to a better room no questions asked. The grounds are colorful with great landscaping and the Sabor restaurant is inexpensive with decent food. One bartender, Erica, made the trip for us, she was genuinely very sweet, kind and attentive. She definitely works long hours but she never stopped smiling.

Our only beef is the ferry to and from the beach is only once an hour so you're at the mercy of a schedule that's not really convenient and counterintuitive to a relaxing beach vibe. If it were to have run every half hour, that would've been perfect.

  • Stayed: March 2012
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Thank TJRhymin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pelican Bay at Lucaya

Address: Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Freeport
Price Range: $217 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pelican Bay at Lucaya 4*
Number of rooms: 186
Official Description (provided by the hotel):
As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more   less 
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Also Known As:
Pelican Bay At Lucaya Hotel Freeport
Pelican Bay At Lucaya Freeport
Pelican Bay Lucaya
Pelican Bay At Lucaya Bahamas/Freeport

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