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Reviews (42)
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6 - 11 of 42 reviews
Reviewed July 21, 2016 via mobile

I usually stay at Castaways. It's functional and reasonable, that's really all that can be said. Breakfast is pretty good in the restaurant and the waitress, who seems to be quite new, was excellent, very helpful and attentive.

It is not a luxury place, but you get what you pay for

Stayed: July 2016, travelled on business
Thank ChrisintheBahamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 4, 2016

Here is your 1st hint on what kind of "resort" this is. Our Sunwing flight was cancelled putting out 200+ people and low and behold this place had enough rooms available to accommodate all of us. So that should tell you something right there. The place was empty and empty for a reason. This place has bugs everywhere. The 1st room we were put in had bedbug eggs or poop in the pictures and behind the pictures. My husband lifted the mattress and silverfish scattered everywhere. He pulled the blankets and sheets and found some kind of ants in the bed. The other couple traveling with us found the same thing in their room in addition to spiders when they lifted the blankets and sheets. Many of the other guests found bed bugs and other creepy crawlers. Many people left to go back to the resort they originally came from only to be booted out and then paid out of pocket for other resorts and were told by Nexus/Sunwing that they would not be reimbursed. Now since other people left the other couple we were traveling with and myself requested new rooms because we honestly didn't know where we would sleep if we had to keep those rooms we were originally given. The housekeeper said "I don't know why they gave you the rooms you are in because on my list those rooms are out of order." We did get new rooms that were a bit cleaner and newer plastic to keep the bed bugs off the mattresses. Bathroom was very clean and the bathtub is where our belongings were kept. If I would have thought about it I would have rented a car and slept in it I feel I would have been more comfortable then staying here.

This place is a far cry from a resort. It's a 1/2 star shabby hotel with a pool, old worn out mattresses, outdated everything and bugs that's it! No beach, no activities like their ad claims.

The only positive about this place are the ladies that worked in the restaurant. They were absolutely fantastic and deserve 5 stars. The food and service from them was far better than it was at the Memories resort but you don't need to stay at this place to eat there.

Room Tip: There are no good rooms. Go somewhere else but if you have to stay here go to a higher floor.
  • Stayed: June 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank frankilynn713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2016

We were relocated to this hotel after our flight was cancelled. It was a large group of us and at least 5 people came back into the lobby after getting their room keys and either had photos/video of bugs lining the mattresses/boxed springs, or actual bugs they found in their rooms. Cockroaches and bed bugs infest this hotel. The maid told me "not all of the rooms have bugs." We were forced to stay here because there were no openings on the entire island. Miserable. Management tried to help but he knew that his hotel had bugs.

Room Tip: Bugs everywhere...
  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Keli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 10, 2016

Dated rooms with nylon everywhere. Too much chintz for me. Food was diabolical. HOW do you achieve a well done steak at one end and blue at the other. Didn't bother with breakfast and found a really good chicken shack on E Sunrise Hwy next to the gas station. Not a pleasant experience. Right on highway with very poor soundproofing.

  • Stayed: March 2015, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank iancw65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2015

This hotel is quite reasonable. there is a small shopping plaza next door for picking up snacks. Breakfast has to be purchased from the Pelican Restaurant located on the hotel property. There are fast food restaurants located in walking distance such as Pollo Tropical and Burger King.

Room Tip: The hotel has smoking and non-smoking floors. there is also a meeting area available for guests.
  • Stayed: September 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank WSmythe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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