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Reviewed 4 weeks ago

All I will say is the hotel itself was nice and the food at the buffet was good but the restaurants were lacking. The beach was beautiful and everything but our rooms was great. When we first got there we were promised Ocean View. Then all of a sudden it was pronounce that it was a mistake and that we had the garden view rooms. We had 3 rooms in total. The first room was leaking under the sink when we got there, the second room the toilet was overflowing, the third room the sink was clogged. They came to fix it but all the problems just kept coming back and getting worst. As the trip progressed we noticed 2 of the rooms did not have hot water. We called the lobby and begged to be moved to a better room or at least a working room. They claimed the hotel was booked and there was nothing they could do. The second day we had to call reception at least 3 times to have our room cleaned and get basic things like clean towels. We called the second day to see if we could have the rooms changed again due to all the problems we were having. They said sorry there is nothing we can do. We toughed it out and made the best of it but I have never been to a hotel where sinks are leaking there is no hot water and the hotel simply tells u there's nothing they can do. Something can always be done. I feel the customer service was horrible. The rooms were horrible. And i will never go back there unless i'm guaranteed a livable room.

Date of stay: November 2018
Thank Marisol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach - An All-Inclusive Resort, responded to this reviewResponded 4 weeks ago

Dear customer,

Thank you for sharing your comments with us on your recent vacation at the Bahamas

We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.

We apologize for any inconvenience that you might have experienced during your stay.

Again thank you for choosing to stay with us.

Kind regards,

General Manager
Viva Wyndham Fortuna Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The resort was very pretty and staff members were awesome. The food was delicious and they always had a great variety of dishes. The part I really enjoyed was the entertainment held nightly. Part of the staff would perform a different routine nightly. Some of the performers I had the pleasure to really get to know were Jorge, Danilo, Roberto Avila Colar, and Alice Richards. The latter 2 are awesome performers. The shows they performed daily were awesome, singing, trapeze, dancing are just a few.. Would definitely go back to visit but most importantly to visit and see this group perform again. The performers were the highlight of my trip

Room tip: Ask for a ground room...no elevators
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank IrmaE25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach - An All-Inclusive Resort, responded to this reviewResponded 4 weeks ago

Dear customer,

Thank you for giving us the opportunity to serve you at Viva Wyndham Fortuna Beach . We are glad to know that you had the chance to enjoy your vacation at our resort.

It is a pleasure to know that our services and facilities met with your expectations.

Again thank you for recommending Viva Wyndham Fortuna Beach

Best regards,

General Manager
Viva Wyndham Fortuna Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had such a fantastic time at the Viva Wyndham...the scenery was breathtaking, there were so many activities to take part in throughout the day and a different show every night! We tried to take advantage of all the resort had to offer but we just didn’t have enough time to squeeze it all in! One of the best experiences of our stay was getting to know the wonderful staff. Alice and Roberto made us feel like part of the family.

Date of stay: October 2018
Trip type: Travelled as a couple
2  Thank Jenn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach - An All-Inclusive Resort, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for taking the time to write such an outstanding and excellent review about the Viva Wyndham Fortuna Beach on TripAdvisor.

We are so glad to hear that you thoroughly enjoyed your stay with us and that the Viva Wyndham Fortuna Beach contributed in making your honeymoon an unforgettable experience! Your comments about our staff and about the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our entire team. We are absolutely sure it will make their day.

Once again thank you very much for sharing your experiences.

We would be delighted to welcome you back in the near future.

Kind regards,

General Manager
Viva Wyndham Fortuna Beach

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Reviewed 4 weeks ago

We live approximately 2.5 hours from Toronto Airport. Our flight was at 6am so we had to be there at 3am. We travelled for a total of 12 hours to get to Bahamas. We were too early to check into our rooms, so the friendly staff directed us to the snack bar. We were immediately greeted by the Chef himself, Manuel Munoz Vergara who showed us the various food options. Check in was very smooth and the rooms were very clean. I have nothing but good things to say about this resort. The trapeze staff, Gabrielle Leo and Marianna Baiera and of course, Starley were absolutely fantastic!! They knew how to teach the needed skills and enjoyed doing it! We easily formed bonds with nearly ALL of the entertainment staff. They were all so friendly and welcoming and always tried to include my 14 and 17 year old children in all the activities. They remembered our names! My family participated in MANY activities. One of their favourite memories is how, at the shows, the entertainment staff would introduce the days winners of the activities and reward them with a small bottle of rum for the adults, and a Viva tshirt for the kids under 18. That was a fantastic motivator. We came home with several bottles and shirts :) We enjoyed the cuisine at 3 of the a la carte restaurants. The food was top notch! Absolutely amazing and Chef Manuel always made us feel part of the Viva family. There was a great selection at the buffets and the food was always fresh and very tasty. The beach was absolutely wonderful! Lots of room to spread out and you can walk for miles! The only issue I had on this vacation was that you couldn't get into the ocean due to the coral that I believe washed into shore from a significant storm which was obviously mother nature's doing and had nothing to do with the resort. We travelled as a family of 9 and had such a wonderful experience that we will never forget!! Special thanks again to Gabrielle Leo and Chef Manuel Munoz Vergara for a truly enjoyable experience. We were the in November of 2017.

Room tip: Rooms on the top floor were quieter
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Lori Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach - An All-Inclusive Resort, responded to this reviewResponded 4 weeks ago

Dear customer,

We really appreciate your review published on TripAdvisor.

We are grateful for your remarks and especially we are happy to know that you had a memorable family vacation at our Resort.

Thank you for recommending Viva Wyndham Fortuna and please do not forget that we will be pleased to welcome you back anytime.

Best regards,

General Manager
Viva Wyndham Fortuna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall a great resort with an excellent beach. Very friendly and helpful staff.Food quality average. Bamboo restaurant needs improved menu. Shows a little too loud. Trapeze Show was excellent. Staff kept the guests entertained all day.Would go again.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank CarlandJeanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach - An All-Inclusive Resort, responded to this reviewResponded 4 weeks ago

Dear customer,

We really appreciate your review published on TripAdvisor.

We are grateful for your remarks and especially we are happy to know that you had a memorable vacation at our Resort.

Please do not forget that we will be pleased to welcome you back anytime.

Best regards,

General Manager
Viva Wyndham Fortuna

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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