We spent a week at this resort in late September and it was ok, but it could be so much better. A year after Hurricane Matthew, the staff continues to use it as an excuse as to why the hotel is dirty, and not cared for. In reality, we did not see any damage, only poor management that obviously does not set clear expectations or demand any type of quality from workers or for their resort. Below are some details - good and bad.
Good - overall the resort looks nice, it sits on the beach, and has a nice pool. The on site restaurant is convenient, and it even has an on site convenience store which we used a few times.
Bad - the room was dirty. The floors seemed to never be cleaned, there was a dead moth on one of the window sills that remained all week and the maid service was inconsistent at best. Some days they took our towels and replaced some of them, other days they took our towels and left no replacements. Since we stayed on the third floor it was funny to see the maids walk up the stairs with no cleaning supplies, which makes it obvious why the rooms were dirty - they were never cleaned. The beach had one cabana - that was damaged months ago - and on our last day at the resort they started to tear down part of the roof, but never got back to fixing it. Several of the light bulbs in our room were burned out, and the microwave didn't work properly. We are also surprised to have to "check out" a blender from the front desk if we wanted one to use. It was obvious no routine or preventative maintenance is done at this resort. Wifi works in the lobby only, and not in guest rooms, and the restaurant couldn't run a credit card transaction, they had to walk to the front desk for this.
I think if management was implemented that truly cared about the cleanliness of the property it could be nice once again, but from our experience I just don't see things changing. Several of the time share owners that were at the resort while we were there stated the resort has gone downhill over the last several years, and they even presented a list of concerns to the manager, some of which were addressed several days later. In summary, if you can get it cheap enough, don't spend a lot of time on your room or at the resort, and don't mind overlooking some things you can make this place work. If you are looking for something really nice - keep looking.
- Official Description (provided by the hotel):
- This fully furnished one and two bedroom condominium resort with full living/dining areas and private beach is set between the shopping and dining centers of Port Lucaya Marketplace, 2 miles away, and Freeport's International Bazaar, 3 miles away. ... more less
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- Also Known As:
- Island Seas Hotel Freeport
- Island Seas Freeport
- Island Seas Resort Freeport Bahamas
- Island Seas Resort Bahamas/Freeport