My wife, one and a half year old daughter and I have just returned from a stay in the Bahamas including a week spent at Pink Sands.
Unfortunately the week didn't start too well, on our first evening we went to eat and drink at the 'Blue Bar' only to be turned away and told it was closed for a private function. The night worsened when we returned to find music blaring from the bar which was on top of our villa. This continued beyond 11pm, despite the owners claim below, keeping my daughter up several hours beyond her bed time. For a place that charges a minimum of $600 a night I found this shocking. Thankfully we were staying long enough so that when this was addressed with the manager we were able to be compensated and upgraded to an ocean front villa free of charge.
Things did pick up from there thankfully. The positives are that the resort sits on one of the most beautiful beaches you'll see. The grounds are great as well. Having stayed in one of their garden cottages and ocean front cottages I would without doubt recommend paying the extra for an ocean front cottage. We initially stayed at Dixie Creek, which was overlooked and had the continual sound of golf carts driving by. There was no comparison when we were moved to Long Cay, where we had own piece of paradise overlooking the ocean.
On the negative side, the service is not what you would expect for the prices you pay. The staff are friendly, but on several occasions we called the front desk to fix something, were told it would be done but it wasn't. The staff at the blue bar sit and chat to eachother in the corner until asked for something, despite a mandatory 15% on all food. You'd think someone might actually try to earn their tip but when they don't need to, this seems to be what you get instead. Another issue I had was with all the golf carts. This is a beautiful, quiet resort. However, for me the continual drone of golf carts driving past ruined that vibe. And this wasn't from the guests, it's the staff who seemed to have lost their feet. The resort is tiny, I'd understand if they were carrying large supply's but they used these regardless. For example one employee drove what was a 30 second walk to bring one towel to the gym!?! The only person who did seem to respect this was the manager, who on the whole was the saving grace to this place. When you need something done ask him, because he's the only person who seems to get it done.
I don't think my review was going to be quite as negative as it has ended out, but having read the below reply from the owner I was appalled. What happened to the customer is always right? Those guests spent a small fortune staying at his hotel yet there was no apology in his reply at all. I think this reflects what is wrong with this resort. It is beautiful, a great place to see but your money could be better spent elsewhere.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, Travelocity.ca, Cancelon, HotelQuickly and getaroom.com so you can book your Pink Sands Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pink Sands Hotel Harbour Island
- Pink Sands Resort Harbour Island, Bahamas