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Reviewed September 10, 2017 via mobile

Pros:
Easy access to the beach

Cons:
1. Staff are not friendly, and indifferent. Room is old, smelly and not well-functioned, the water comes out from the shower and tap are yellow.. after informing the front desk, they send the engineer to check, the engineer use a white flashlight to show the water is clear, however it is not. What about I use a red light, it will show the water being red...I'm very surprised by the way hotel trying to get rid of a actual problem. I asked for room change, front deck was very unwilling to do this and the process is very disappointed, she asked a doorman to lead us to the lobby at the time of 22, keep us waiting for at least 10mins without a word, not to expect showing any empathy to the customer with dirty wet hair under their shower water just few mins ago. After the long call, front desk pass me the new card with room number, also no single apology, till I asked where the room is, then she asked the doorman to lead us to the new room and said sorry for the inconvenience.
2. The shower in the new room is broken, the toilet is stucked, the hotel does not move the complimentary fruits form the old room to new one.
3. The changed room is even older...

In conclusion, NOT recommend to stay here if you wish to have a pleasant vacation.

Stayed: September 2017, travelled with friends
4  Thank neeliejuly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudawadee, Manager at Aonang Villa Resort, responded to this reviewResponded September 19, 2017

Dear neeliejuly

Thank you for your feedback and recent experience in our resort. Clearly, our care and room experience did not meet your expectations with a prolonged wait, lack of courtesy for your request. For your experience of all this, I do sincerely apologize and I can understand how upsetting this has been for you.

I am grateful for your feedback which has been addressed to the concerned department for further rectification and improvement and hope that we will be given another chance to provide you a pleasant stay with us in next visit.

Best regards,
Sudawadee Wannakit
Complex Manager of Digital Marketing & Communications



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 10, 2017

We spent 9 nights here and found the location of the property second to none, shopping strip full of restaurants at the front and beach at the back. The property is tucked away from the main strip so there was no outside noise at all within the resort, it is very peaceful.
The huge pool has a wonderful backdrop of palm trees and a tremendous limestone outcrop - jaw dropping.
The staff were at all times friendly and willing to help in any way they possibly could.
Unfortunately the rooms are quite tired but at all times immaculately clean and I think an overhaul would raise this property to a true rating of 4 stars. Having said that we would have no hesitation in returning to Aonang Villas and also recommending it to friends and family. We spend such a small amount of time in our rooms the location and amenities within the resort far outweigh the only small negative we found with this property.

Room Tip: I would recommend a room around the main pool area which are still quite private.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudawadee, Manager at Aonang Villa Resort, responded to this reviewResponded September 13, 2017

Dear Andrea L

Thank you so much for your recent stay in Aonang Villa Resort. It was always good to hear that guest love the resort location and the main pool with cliff view is impressive for you. Your feedback about the room has been acknowledged. You are so kind to compliment to the staff which will be definitely passed along to the team.

We look forward to welcoming and taking care of you again soon.

Best regards,
Sudawadee Wannakit
Complex Manager of Digital Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 9, 2017 via mobile

My room was superior sea view, but it didn't have a very good view. Just partial view. But good service. Their salmon steak was very good. Location is just amazing! I would stay there again. I wish they renovated and made it more modern.

Stayed: September 2017, travelled with family
Thank Maisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudawadee, Manager at Aonang Villa Resort, responded to this reviewResponded September 13, 2017

Dear Maisha C

Thank you so much for The 5 stars review. We are delighted to hear that you love our perfect location here on Aonang Beach and our service met your expectation.

Look forward to welcoming you to our resort again in the near future.

Best regards,
Sudawadee Wannakit
Complex Manager of Digital Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2017 via mobile

Nice big hotel at very nice location but with simple rooms.
Hotel is overall nice only drawback is simple rooms.
Hotel is at the aonang beach
By walking distance who will find everything n also find many indian veg restaurants...
Hotel have spa, kids room , gym.
2 swimming pool.
No indian veg item in menu.

Stayed: September 2017, travelled with family
Thank Nakhva C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudawadee, Manager at Aonang Villa Resort, responded to this reviewResponded September 5, 2017

Dear Nakhva C

Thank you for sharing your stay experience on this platform. We love to learn that our location is impressive to you. Your comment about room will be passed along to concerned team for further improvement. Please noted that vegetarian dishes also served in White Elephant restaurant.

Look forward to having your return.

Best regards,
Sudawadee Wannakit
Complex Manager of Digital Marketing & Communications

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Reviewed August 31, 2017 via mobile

We stayed in this resort for 4 nights .. it was a good experience. It is located right in front of beach.. on the other side it has access to all the shopping and streets.. have beach front bar , restaurant, and spa.. over all very good..

Stayed: August 2017, travelled with family
2  Thank SujithC48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudawadee, Manager at Aonang Villa Resort, responded to this reviewResponded September 5, 2017

Dear Sujith C

Thank you so much for your recent stay in Aonang Villa Resort. It was good to hear that you love the resort location and have a wonderful stay with us.

Look forward to welcoming and taking care of you again soon.

Best regards,
Sudawadee Wannakit
Complex Manager of Digital Marketing & Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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