We reserved online and we were going to pay at the front desk, they were experiencing power failiures which they never mentioned until we made the payment for the room. I think that Is what made it worse, that they took our money and then they told us about the issue. They kept saying that the city was having power issues due to the heavy wind in that area that night. We called other hotels and asked them If they were experiencing problems with the energy also but all of them said that they were operating just fine, that they did experience a little difficulty but their generators were working perfectly. Turns out that the energy generator at the hotel was not working, the room did not have light in the rest room, energy plugs were not working either, we couldnt charge our cellphones, we had to go to the front desk so that we could charge them there. It was a saturday around 8pm and we asked for the manager and they did not have a manager in charge, how can you not have a manager in charge?! We wasted two hours arguing with the front desk clerk so that they would resolve the issue for us, super bad customer service, old facilities, depressing actually. After two hours or arguing they finally told us they would refund us, lets see if that is true. Its so unfortunate that there are still places that dont take care of their customers. We ended up reserving at SAFI Towers, excelent service, huge diference, same price.
- Official Description (provided by the hotel):
- We are located five minutes from Centro Convex, Pabellon M, San Pedro Garza Garcia, Santa Maria, San Jeronimo, Vista Hermosa, and Obispado Zone, 5 minutes from Monterrey Down Town and 10 from Cintermex, we area near Muguerza Hospital, San Jose Hospital, between the most important avenues of the city, 10 minutes from San Pedro Garza Garcia, San Agustin, 20 minutes to the US Ambassy, 15 minutes to the Tigres and Rayados Soccer Stadium. ... more less
- Reservation Options:
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