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“Grand Hotel Acapulco” 5 of 5 bubbles
Review of Grand Hotel Acapulco

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Grand Hotel Acapulco
Ranked #16 of 179 Hotels in Acapulco
Thunder Bay, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Grand Hotel Acapulco”
5 of 5 bubbles Reviewed 4 March 2012

We have stayed at the Grand Hotel Acapulco many times...this year was the best of all!!! The renovations are wonderful...the staff was the best ever....the food was great.....the weather is guaranteed...the beach and views are spectacular. The restaurant has a new manager, Yuri Roberto who greets and personalizes a fabulous experience...he was our new best friend along with all of the other guests....we ate there every night as we knew nothing could be better. All of the staff were unbelievable....even the security guards couldn't do enough for us...for example: he would get us tables at the beach under our cabana!!! We are well travelled but we continue to go back to Acapulco as there is no place like it any where!!! THANK YOU TO OUR OUR "AWAY FROM HOME FAMILY" AT THE GRAND HOTEL ACAPULCO....we can't wait to see you again.

Room Tip: Any room is a great room - it doesn't get any better
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pgh807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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609 reviews from our community

Traveller rating
    202
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    138
    65
    48
See reviews for
280
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 March 2012

It is very simply, The Grand Hotel, is "home away from home" . We have been going for 16 years and from the moment we arrive the staff who we call our family goes above and beyond. Staring with Miguel-General Manger and Margarita. The executive lounge-Elizabeth and Luis. We have breakfast at La Ceiba every day and they greet you from the moment you walk in. The pool buys look after our safety and all our needs. "El Pescador" the best view of Acapuclo and the Best Food, to mention Estella - the Manager and the waiters who look after us, Augustine/Miguel and Alessandro. The new rooms are amazing, I HIGHLY RECOMMEND!! Believe me you will not be disappointed. Rosa and Joe Garritano, Toronto,Ontario Canada

Room Tip: •"Rooms on the south side are quieter" •"Corner suites are large and sunny"
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank garritano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

It is a shame that the press is hurting Acapulco. We have been traveling there for 41 years, (without any incident) staying at the Grand Hotel (formerly Hyatt) for the last 38 years. No other hotel anywhere will you be treated like we have. We are actually given a party (with surprises). The people are warm and caring, and the service is unbeatable. We have been occupying a Suite on the Executive Floor and it is delightful and beautiful. The food at the refurnished Pescador is outstanding, along with their new Manager - Uree. We already booked for next year. This should be telling you something !!!

Joan & Morris Cook

Room Tip: Corner suites are large and sunny with a fantastic view. If you choose to have excess to the Executi...
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  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JoanCook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn ,NY
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

I stayed here with a bunch of friends. We had a great time. The hotel is a nice place to stay no downtown but in a good enough location that you can take a short cab ride or a walk to local restaurants and nightclubs. THe nightlife in acapulco is phenominal. This coming from a person who is from NYC and knows a thing or 2 about clubs and such. The is the place to be if you are looking for that type of scene. What I loved about this hotel were also the views from the higher floors. They are spectacular. Loved every minute of my week in Acapulco. The hotel food is average but satisfied most of us and I'm a vegetarian. I would recommend venturing out into the downtown area to the restaurants. Once place that must be tried in Spicy restaurant. Great authentic mex.

Room Tip: The higher floors are great for views of the beach and mountains.
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  • Stayed April 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tombraider98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 January 2012

I've been going there for almost 40 years when it was the Hyatt chain. The employes are all so nice and willing to help, great service.
I stayed in a remolded room with a spectacular view of the bay. The rooms were beautiful.
Every morning going down for breakfast at "La Ceiba", was a treat where the food was great and the service even better.
Acapulco was business as usual, and I felt very safe and secure. The hotel was 75% full and it was a Monday...
Had a great time, and can't wait to go back...

Room Tip: Ask for the remolded rooms, 18th floor and up.
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  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leslie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 19 January 2012

Old marriot hotel taken up by independent hotel operator. Currently some reconstruction going on.
Restaurant had a breakfast beuffet OK selection but a bit pricy.
Very POOR (slow) internet access even you need to pay separetly.
Good point was the beach was clean and could enjoy an early morning swim.

Room Tip: rooms on the north west side have a btter view of the whole of Acapulco.
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  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eduardo_TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

For me and my wife's first trip to Acapulco we chose the Grand Hotel as part of the package. We had intended to upgrade the room to one of the renovated room on the upper floors, but changed our mind after being in our room for less than an hour. We had a corner room on the fifth floor with a great view of the bay as well as the Costera on the other corner. At night we would watch the Costera and all it's bright lights and busses and taxis whizzing about, but we also loved to watch the sunset on the bay in the evening from the other balcony. House keeping was wonderful to us, although, I did my best to ensure that by leaving a $20 on the bed with a little note (on our first day). We came up from the pool a couple days later to interupt the maid so we could get our camera, and she was smiling and joking with us and started singing Feliz Navidad for us. We got the internet add-on which was sort of expensive at $15 per day, and not a great bandwidth, but it worked well enough. They have a wonderful breakfast buffet in the mornings which we ate at without fail. (For evening meals, we made it a point to try a different mexican restaurant each night). If I had it to do all over again the only thing I would change is add more time. Leaving the hotel was hard to do, and the elevator man shook my hand and gave me a hug and called me his friend.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dewey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Acapulco

Property: Grand Hotel Acapulco
Address: Costera Miguel Aleman # 1 | Col. Icacos, Acapulco 39869, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Acapulco
#11 Best Value Hotel in Acapulco
#11 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Number of rooms: 573
Official Description (provided by the hotel):
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay. ... more   less 
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Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt

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