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6 - 11 of 145 reviews
Reviewed October 22, 2017 via mobile

Spectacular setting on a cliff with amazing views of Playa Revolcadero. The hotel is pretty old. Amenities are mediocre. Rooms are generously large and comfortable with micro balconies.

The gym is a joke. Only one treadmill and super hot without ventilation! The pool area is nice and private. Privacy is the key word for this place. The beach is quite private. Keep in mind that the ocean can be pretty violent in this part of Acapulco so always keep an eye on your children if you bring them.

The elevators are as hot as an oven so we decided to walk up and down the stairs which is great if you are in good shape. Otherwise be prepared to sweat.

No AC in restaurant and bar. The views from the lobby are spectacular.

Service was wonderful. Everyone was friendly and attentive despite the 100'F temperatures!

We were here for a 50th birthday party and it was so much fun! Overall a good experience. Not luxurious but still comfortable.

Date of stay: October 2017
Trip type: Travelled with friends
Thank EGB201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arangel67, Gerente at Quinta Real Acapulco, responded to this reviewResponded October 30, 2017

Dear Guest.
Thank You very much for giving us your Feedback.
Feedback like your it´s very important.
Make us to improve our standards and guest satisfaction.
I personally will give the proper follow up.
Thank you again and hope to host you in a near future.

Alejandro Rangel
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 30, 2017 via mobile

The hotel is beautifully located in a small hill over the beach and it has indeed great views, service is perfect as they are all very attentive and kind in every detail. Food was also good.

We were at the spa, where Javier and Jenny gave us an amazing massage.

However, facilities need to be refurbished and need maintenance, as an example, our shower needed to be replaced because it was not working properly, even at the spa. Structure is old and need to be modernized.

Wifi didn't worked in our room, it perfectly worked at the public areas, but not in the room.

The other bad thing about the hotel was the beach, it's not good at all, it's dark, not that clean and hazardous.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank natiserrabonett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arangel67, Gerente at Quinta Real Acapulco, responded to this reviewResponded August 4, 2017
Google Translation

Estimado Huésped, buenas tardes.

Gracias por haber contestado nuestro cuestionario sobre su estancia.
Lamento que haya habido puntos que no llenaron sus expectativas.
Le reitero que haremos lo posible para solucionar esto a la brevedad.
Nuestro compromiso esta puesto en usted.
Nuevamente le agradezco de haber sido nuestro Huésped.
Reciba un saludo.

Alejandro Rangel
Director General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 30, 2017 via mobile

The ladies in the front desk of name rosa m salgado and hannah did not informed me until i was going to pay that i have to pay for a 15 yr old child almost 40 dlls per night i do not think its a good service I've been to most quinta real since we are members and they have necered treated us this way let alone take over an hour to do check in

Date of stay: July 2017
Trip type: Travelled with family
Thank Ofe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arangel67, Gerente at Quinta Real Acapulco, responded to this reviewResponded July 29, 2017

Dear Guest.
We would like to thank you for bringing to our attention about an issue that you pointed out in our customer survey.
As always guest feedback like yours is very important to us, and I honestly apologize for your discomfort.
Our priority at Quinta Real Acapulco, is to maintain a high level of Guest satisfaction, to offer excellent facilities and the best service to customers like you.
You can be sure, that the Hotel will give a serious assessment of the situation, and I´ll remain at your service, confident I can amend your discomfort.
You have my full cooperation.
Best Regards.
Alejandro Rangel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 5, 2017 via mobile

Located in Punta Diamante, the rooms with beach front will offer you a great view. The rooms are very comfortable. The service is also great.

The pool area is also great right next to the beach. As the hotel is located at the cliff, keep in mind you will have to take two elevators and a short walk to get to the beach or the pool area.

The restaurant wasn't great and expensive.

In regards of the location, it is kind of far from the Hotel Area and not possible to walk by the hotel surroundings, you will need a car or take a cab everything you want to go outside.

Date of stay: November 2016
Trip type: Travelled with friends
1  Thank Nicoeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fausto M, Director General at Quinta Real Acapulco, responded to this reviewResponded March 9, 2017


Thank You very much for your comment about your previous stay with Us.
We will take into account your comment to improve the service in our Restaurants.
Hoping to serve You again, I remain of You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2016

The hotel was beautiful and very well kept up. Lovely friendly staff. The pool area is very nice. Drinks and food were fabulous and the staff there accommodated every need and more. Very private beach. Beautiful view.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank alimoreno4212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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