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Reviewed December 27, 2017

We stayed at the Park Royal from November 25 - December 2,2017.
The resort is very nice and they keep it very clean. We had a very large room with a beautiful view. This resort they are doing some upgrades which is needed. Our phone never did work in our room and we never had warm or hot water the entire time we were there. The beds are okay but could be replaced. Staff on the 7th floor working in the restaurant and pool side, Geraldo, Wilbreth, Karina, Gabby, Alfredo and Noa are excellent people and looked after us so well. Thank you to all of you for your hard work! All the staff were excellent and always had a smile and were so very kind.
The one draw back for us was the time share people. Very persistent that we were going to look at the program they had to offer. They actually came looking for us up on the 7th floor our last day. They wouldn't even let me speak to my travel rep while we stayed there. I would go back to this resort for a week again. It is a nice place to go and just lay back and relax for a week. A great way for tours is with Filip 958-117-6367. It is like a national Geographic day with him. He speaks English and you will have the best day ever with him.

Room tip: They do have cars that go around every 15 minutes so if you have trouble walking this will help due to a lot of stairs.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank cathy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded December 28, 2017

Hello Cathy,

Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.

We are really sorry we could not prevent this kind of inconveniences during your stay.

Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 19, 2017

We returned from Park Royal, Huatulco a couple of days ago and had a wonderful time! This was the second time at this resort because we liked it so much (we have never returned to a resort for a second time before this).

On arrival we were welcomed warmly by Delia at the concierge desk. She asked us what we would like to drink and brought us our drinks from the bar. She was very helpful throughout our 2 weeks at Park Royal, always greeting us with a smile. Her English is excellent (not all staff spoke English well, although all tried their best and were friendly).

Our Junior Suite was very spacious and clean with a huge balcony that had 2 lounge chairs and a beautiful view of the bay. The maid service was wonderful!

There are two pools, each with a shallow pool for kids. The pool on the 7th level was very quiet and lounge chairs were always available (at some resorts you have to set your alarm and go out early to reserve your chairs). There was a bar next to the pool with friendly service - often they would come around to ask if we wanted something to drink. The other pool was down by the beach and was busier with music, activities and bar and snacks! The beach was beautiful but the water became deep within a few steps in and with a fairly strong undertow so few people swam and would definitely not advise for young children.

The food at Park Royal was quite good but not gourmet! The beef was occasionally a little tough but there were always pork, chicken and fish dishes that were usually very good. There is a buffet down by the beach which has a stage with dancing/singing shows on 5 of 7 days. It was nice to stay at our table for the show and have service for drinks. There was also an Italian restaurant which had very good food and service but I wouldn't recommend the ribs or steak. The chicken, fish, pastas and pizza were delicious. It also had a very nice, fresh salad bar!

Our best meals of the day, were the made to order breakfasts upstairs (Italian by night). We were given excellent service by Wilberth who was very friendly and greeted us each morning and remembered our preferences. Karina was also very sweet and helpful - always smiling. We could take our time with breakfast and look at the beautiful view enjoying a delicious breakfast with a cappucino and lovely fresh fruit topped with coconut!

The entertainment staff was wonderful. They put on great shows on stage at the buffet and during the day did a great job organizing activities for the guests and mingling with them. Monsi was so sweet - she sat and chatted with us at the beach and her dancing was amazing as were the other dancers.

There was a shuttle service from each level to the lobby and beach club/pool/buffet. It came regularly but you could call ahead as well to ensure faster service. You would arrive at the beach within a few minutes and the ride was actually fun and you could chat with other guests while riding.

I would make one suggestion, however, to the Hotel: replace the uncomfortable plastic lounge chairs by the beach and pool near beach. The upstairs pool and balconies had comfy lounge chairs.

We highly recommend this resort/hotel.

Room tip: Be sure to ask for a renovated room when booking preferably from the 6th - 10th levels.
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Eva V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded December 21, 2017

Hello Eva,

First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had.

It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.

We will be pleased to host your holidays in the near future. You can rest assured that it will be another stay to remember.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 14, 2017

I recently toured the Park Royal hotel. It is set on a hillside with gorgeous views of the ocean. The hotel offers transportation all around the property with little open air trucks. They take you to the restaurants and to the beach club. This property is a solid 3.5 star property. I had breakfast at the property and it was delicious. The rooms were spacious and clean. The balconies on the rooms were very large. The pool area offers beautiful views of the ocean. The beach club is across the street from the property. You can walk or there is a shuttle service. There is a nice restaurant, pool and washrooms located at the beach. I would recommend this property. The staff is very friendly and accommodating.

Room tip: Top floor remodeled rooms are the best.
Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank TravelGal011070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded December 15, 2017

Hello Travel,

First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had.

It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it.

We look forward to welcome you back to have the pleasure of serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 10, 2017 via mobile

Nice intimate settings at the pools, beach, theater, and restaurants. Good selection is average. Rooms are huge, with large patios, but some need updating. The activity staff is the best! Especially Monserrat!

Date of stay: December 2017
Trip type: Travelled with friends
Thank Sammiethedog00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded December 11, 2017

Hello Sammiet

First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had.

It is very pleasant to read how much you enjoyed our services and facilities. Our mission
is to deliver the best experience and it is gratifying to know that we acomplished it.

We look forward to welcome you back to have the pleasure of serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2017

One of my favourites destination in Mexico is Huatulco, people there is so kind and they have great attention for tourist. The hotel has great staff, three pools and if beach club is full you can go to the other pools. Food is good and saturdays you can eat local food like tlayudas

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Diana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Gerente at Park Royal Beach Resort Huatulco, responded to this reviewResponded December 6, 2017

Hello Diana,

First and foremost, we would like to express our gratitude for staying at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had.

It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well.

We look forward to welcome you back to have the pleasure of serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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