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All reviews private pool sky lounge tangolunda bay luxurious resort perfect stay small hotel peace and quiet a minute cab ride showing its age view of the ocean each morning terra cotta ceviche suite mexico pesos pools
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Reviewed October 21, 2018

The good: we received really extraordinary service from the room service staff and the servers at the restaurant and the pool bar. Kind, caring, wonderful people.

The bad: during the course of our 5-night stay the Air Conditioner kept tripping out every day, and we had to keep calling to reset it. We didn't think it was a big deal; I know the tropical seaside air is rough on machinery, maybe it was a sensitive breaker or something. But- the night before we left, we got to chatting with the maintenance man when he came reset the A/C yet again, he told us that a critical part in our A/C unit had failed, and they were doing a patch job to reset it every time it failed until the unit could repaired.

So we called the front desk yet again, asked them why they kept us in that room for 5 days with a broken A/C unit when there were so many other vacant rooms on the property. So she offered to move us to an upgraded room with a private pool. Why bother then? it was 10:00pm and we were leaving in the morning. (WHY WAS THIS NONE DONE SOONER?? They knew the A/C unit was broken. Seems like common sense.) So, we told her we wanted to have a quick chat with the manager in the morning.

In the morning we were told the GM was off the property and unavailable to see us. (He was off the property at check out time on Friday with the weekend coming up? AND HIS CAR WAS PARKED OUT FRONT??? Maybe hide your car when you try to sell a story like that.) We have worked out entire lives in service industry, and we know what's appropriate. It was totally inexcusable that he hid from us.

Their concession to us for our trouble was to cover our ride to the airport, which was 230 pesos, or about 12 bucks. Thanks a lot.....

Such a disappointing experience, especially considering what we paid to stay there. Management at Quinta Real is sloppy and inconsiderate. Avoid....

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
2  Thank TexasTim2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubio R, Director General at Quinta Real Huatulco, responded to this reviewResponded October 31, 2018

Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations with the hotel. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests; and I will definitely share your valued feedback with all concerned departments.
Once again, thank you for your feedback and looking forward to see you again in the near future.
Sincerely,

Rubio Radamez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2018

Tranquil, meravellós, personal molt atent. La piscina molt bonica. Tornarem segur, molt recomanable!

Quiet, a paradise, very friendly staff. Amazing swiming pool. We will come back, for sure. Recommendable.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank cramms12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubio R, Director General at Quinta Real Huatulco, responded to this reviewResponded October 18, 2018

Dear Guest,
Thanks for your lovely comments. I enjoyed reading the details you've shared regarding our service and the experiences you had while here. It is indeed wonderful to hear that you had great’s moments during your stay. For us feedback like your it´s very important. I thank you for you confidence and giving us the opportunity to take part in this special days in your life.
Warmest Regards,
Radamez Rubio
Director General
Quinta Real Huatulco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 27, 2018

This is our sixth visit to Huatulco and our first stay at Quinta Real. In years past, we have stayed at Camino Real which we have enjoyed. We will come back to Quinta Real primarily because we can get in the ocean here. At Camino Real, this time if year, it is very dangerous to get into the ocean.

The staff here is amazing, the facilities are very nice and in good condition. Lots of stairs; however, the hotel has transportation to take us to the pools and the beach. This is a small hotel, only 28 suites, and we like that about the hotel. Most oceanfront hotels in the area are all large.

We are a senior couple so we always come the week the children go back to school.

We will be back next year to Quinta Real!

Room tip: We were in one of the rooms closest to reception and it was perfect for us as my husband does not like to walk or navigate a lot of stairs.
Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank Drusy0817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubio R, Director General at Quinta Real Huatulco, responded to this reviewResponded August 28, 2018

Dear Guest,
Thanks for your lovely comments. I enjoyed reading the details you've shared regarding our service and the experiences you had while here. It is indeed wonderful to hear that you had great’s moments during your stay. For us feedback like your it´s very important. I thank you for you confidence and giving us the opportunity to take part in this special days in your life.
Warmest Regards,
Radamez Rubio
Director General
Quinta Real Huatulco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 2, 2018 via mobile

First i’ll say i’ve stayed at almost every Quinta Real in Mexico and married in one. This Quinta left me scratching my head a bit. The property and rooms are incredible and that word isn’t sufficient. The price for the privacy and hotel is fantastic however the service is not at the standard of any other Quinta. So if you book the hotel know the people don’t seem to live their job and unlike the welcome you receive at all other Quintas- you won’t find that here.

Date of stay: July 2018
Trip type: Travelled as a couple
2  Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubio R, Director General at Quinta Real Huatulco, responded to this reviewResponded August 17, 2018

Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests; and I will definitely share your valued feedback with all concerned departments.
Once again, thank you for your patronage and looking forward to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2018 via mobile

It was just me and my 11 year old daughter. We loved the hotel, the staff and the location. The suites are well appointed and spacious. We had the one with a private pool which was nice to have. However, the main pool is great. Highly recommend this one!

Date of stay: July 2018
Trip type: Travelled with family
Thank KasiaVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubio R, Director General at Quinta Real Huatulco, responded to this reviewResponded August 17, 2018

Dear Guest:
It is always a delight to know what our guests think regarding their recent stay in Huatulco and I thank you for taking the time to do so.
I am happy to see you enjoyed your stay at Quinta Real Huatulco as well as the service provided to you throughout your stay. It is always very rewarding to read such great things about our hosts.
Thank you again and hope to host you in a near future.
Best Regards
Radamez Rubio
Director General
Quinta Real Huatulco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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