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Reviewed March 2, 2017

Before staying here we were not 100% sure what to expect based off of most reviews, lack of photots & seeing as the beach is not directly linked to the resort. After our week stay from Feb.21-28 I can now say this resort was well worth it! We flew Air Canada and got 2 adult all inclusive for under $800 each (amazing deal for Mexico). Below I would like to help out any travellers that want better insight into La Isla resort.

PROS:
-The staff and cooks on resort & at the beach club were very nice and helpful, even with the language barrier they do their best to understand and get whatever it is you want done!
-The hotel itself is clean & modern, we stayed on the third (top) floor in room 301. Great view of the pool from this room. Pleased with the cleanliness of the room and how comfortable each nights sleep was! The high ceilings were also a plus. A/C worked well everyday keeping us cool when we needed it.
-Both pools (at the resort & at the beach club) were well maintained and comfortable to swim in. The beach was a short shuttle ride away with running times at (9a.m, 11, 1, 4, 6 & the last one returning people back to resort at 7) this didn't cause any sort of problem for us as it was also a short walk to & from the resort and the taxis are super cheap! approx. $2 CAD. The beach itself was beautiful and hot with nice water temperature.
-Food on resort was good! Even for a generally picky eater you can find something you like. Snack bar is from 11am-11pm giving you the option to snack on burgers, fries, chicken nuggets etc in between meals. The main buffet isn't the biggest i've seen but it is a smaller resort. With that being said all the food was still very good including off resort at the La Isla beach club. There is a little more variety there, that is also where we would spend most of our days eating lunch.
-This resort felt very safe, a lot of cool things are walking distance or a short cab ride which was unlike any other resort i've been to. This includes restaurants, beaches, bars, the market & a variety of shops.

CONS:
-NO BEACH CHAIRS. This wasn't a deal breaker but definitely a disappointment considering all other resorts i've been to have this option. Many times during our stay I would have liked to lounge on the beach but this would have been only achievable with my beach towel. With that being said there still were beds close to the beach and chairs surrounding the pool, which is where we preferred to lay!
-Maids were clean and trustworthy BUT would come at random times to clean the room which would be nice if they had more of a schedule so we could know when we should be out of the room by.
-Shower was nice but would get on the floor if the door was open even a little bit and also took awhile to find a balance between HOT & COLD.

Overall this trip was amazing, it is what you make of it and if you can get this place for under $900 I would definitely go for it! For our first time in Mexico this was a treat:)

Room Tip: Any third floor room is nice with higher ceilings, elevators can help you to and from.
  • Stayed: February 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank travelfreak0912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 28, 2017

The hotel itself was nice. The rooms were good. The beds were very comfortable. The staff was excellent. The food in the restaurant in the hotel was not to our liking, we ate out most nights. The beach resort food was very very good. That was lunch only and we only had it twice. We usually don't bother with lunch. The resort ran out of beer and straws different days which didn't bother us too much but enough that we probably just won't go back. I hate to say this because the staff at the resort are so great but when the owners don't provide them with what is needed to give a guest a great experience, it needs to be mentioned.

Room Tip: top floor was nice, there are elevators
  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank RBNSRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 28, 2017

We went to this resort with an open mind.We found the staff very helpful even with our limited Spanish and their limited English. Our room was comfortable - but lacking in a few amentities we are used to. We would have appreciated a fridge mostly for some cold bottles of water. You could get some recognizable food for breakfast along with a selection of Mexican food. We never ate lunch at the hotel but did at the Beach Club - I can say this was delicious. We tried everything there. Dinner - well wehad it once and then we ate out every night. There were limited selections and no a lacarte. As a hotel that wants to encourage foreign visitors I would recommend a few more choices that would appeal to many tastes. As a hotel good. But as an all inclusive resort needs work

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank mawsym2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 27, 2017

Like others after reading the bad reviews I was very nervous about our stay. However, becaue of the bad reviews people came to check out the hotel and a lot of things have turned around. It was clean, never ran out of anything and the staff was very helpful and friendly. The beach house food is fabulous, different options for dinner and we were happy to eat there and also eat out. We loved the beautiful walk to the beach everyday although there is a shuttle. I would go back there again as it served our purpose of an r & r holiday.

  • Stayed: February 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 25, 2017

We read the bad reviews, and decided to take or chances and we went with an open mind, and we had a fantastic time, the hotel is nice and clean the rooms are minimalistic don't expect a blow dryer or a mini fridge but you don't really need the mini fridge the hotel is small so you can go to the bar for nice yummy drinks, everybody was super nice and friendly, is Mexico so don't expect that all the staff will speak English, but all of them try their best to help you, just do the math for that price you get a lot of things just the airfare by itself is almost 650.00 so for a little bit more you get all drinks, food and a clean room with air conditioner and hot water, you can not have a weekend in Canada for that price, so as i said go with an open mind and you will have a wonderful time, the beach is a 15 min walk from the hotel or they have a transportation from the hotel to the beach club every 2 hours, downtown is just a 20 min walk and they have bicycles at the hotel that you can use for free, taxis are very cheap is a flat rate like 35 pesos or something super cheap, you don't have to pay for WiFi like in Cuba or other places is free and the safe box is free too, at the beach club the food is good they give you the menu and they have nice foods and drinks!! at the hotel every morning you can get nice fresh omelets tacos, quesadillas or other things, we like strong coffee so we just ask for black and we add a little bit of milk because if you ask them for the cafe con leche they put to much milk LOL ;) Daniel the guy in charge of the kitchen and later after 11. am he is at the pool bar he is very friendly, well everybody was i don't have the names of all the staff but Ismael and Junior at the pool bar were very nice and at the beach club, David and Eleuterio were also very nice, we will go back for sure, i hope you go as i said with an open mind and you will have a great time as we did!!! The manager was very friendly too and all the people at the front desk but we are friendly too so keep that in mind you get better service if you are nice and polite and we give them tips too so everybody is happier!!!

Room Tip: all the rooms have a balcony looking at the pool
  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank Gonzalez199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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