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Reviewed December 29, 2016

Great rooms -all ocean views with great maid service
Restaurants - wonderful service and excellent food , a special thanks to the nice women in the coffee shop that work steady days
Area - safe and good shopping or just to go out at night for dinner

The bad - they need more shade ( umbrellas ) and loungers to somewhat slow down the 7am towel game

A really special thanks to IIeana Ponce for all her help - you rock !!
We will return sooner rather then later

Date of stay: November 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Retirenothingbuttime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulc... R, General Manager at Secrets Huatulco Resort & Spa, responded to this reviewResponded December 30, 2016

Dear, ReturnClients.

We want to thank you for taking the time to leave your kind comments following your recent stay with us at Secrets Resorts and Spa.

It was a pleasure to have you home and to know that you had a pleasant stay and you had the opportunity to enjoy our hospitality and the efforts of our entire team, in particular of the service provided by Ileana, who had the opportunity to make an exceptional moment during your stay; with pleasure we will inform about this review, I assure you that she will feel very happy to know that you remember her.

It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure!



Kind Regards,
Angélica Angón
General Manager
Secrets Huatulco Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016

Our 3rd stay at Secrets in Huatulco was fantastic!

Beautiful weather. Great staff and amenities. Delicious food.

Snorkelling fabulous to the left of the resort (visibility is better in the morning).

Special thanks to Lilianna at the front desk for assisting us!

Room tip: Loved our swim out room in building 1.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank torontosunbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulc... R, General Manager at Secrets Huatulco Resort & Spa, responded to this reviewResponded December 30, 2016

Dear, torontosunbunny.

We want to thank you for taking the time to leave your kind comments following your recent stay with us at Secrets Resorts and Spa.

It was a pleasure to have you home and to know that you had a pleasant stay and you had the opportunity to enjoy our hospitality and the efforts of our entire team, in particular of the service provided by Liliana, who had the opportunity to make an exceptional moment during your stay; with pleasure we will inform about this review, I assure you that she will feel very happy to know that you remember her.

We thank you for the sincere comments of the services overall, be sure that we will keep to continue working this way to reach or goal of excellence and quality service.

It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure!

Kind Regards,
Angélica Angón
General Manager
Secrets Huatulco Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016

Location, location, location, that is probably the best thing about Secrets Huatulco. Wonderful beach and setting. Perhaps one of the best Secrets locations (based on the location, landscape, surrounding areas, nature), however some of the restaurants and entertainment where sub-par to other secrets we have stayed at.
First, the good: Oceana is superb, by far the best restaurant in the property, followed by the Mexican Restaurant, which was probable the 2nd best. Best desserts in the Italian, and the pool bar service was excellent and super-friendly. The Japanese restaurant was also very good, this time we decided to go a la carte (we are tired of the show and you have a lot more options in the menu.
The guys at the aquatic sports were great. Patient, willing to share and to teach. First time I did sail catamaran and it was a wonderful experience, also the snorkeling in the beach adjacent to the property was excellent.

Now the bad.
The French restaurant was disappointing, the ambiance with acrylic chairs and general looking is more like a fastfood restaurant rather than a French restaurant; food wasn't bad, but not as good as other Secrets' French restaurants.
Service in the restaurants was very good, as expected with two exceptions:
We went for lunch most of the time to castaways, and the first 2 days we had the same waitress, slow, bad memory, and bad attitude. Good thing the manager of the restaurant fixed it in the 2nd visit.
The worst disappointment was the manager of the Garden Cafe at lunch (I think his name is Manuel). I never had that attitude in any other Secrets or Breathless resort..., he didn't have a service attitude, but rather a do the minimum I can attitude.
Recreation and the night shows were lacking (sound system horrible); perhaps because the occupancy level was really low? I don't know, but when I compare to other Secrets or Breathless resorts, recreation was really poor.

Still with those bad things that can be easily corrected to keep up with the Secrets standards, I think Secrets is one of the best resort chains in Mexico and the Caribbean.

Room tip: Buildings 5 and 6 are the best
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank mfrodri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulc... R, General Manager at Secrets Huatulco Resort & Spa, responded to this reviewResponded December 31, 2016

Dear, mfrodri.

Thank you very much you for sharing your review; we are pleased to know that you have to enjoyed your stay at Secrets Huatulco Resort & Spa.

As you know, your comments and sincere opinions are greatly appreciated, as it is a great source of motivation for all of us to achive our goals in quality service for future guests.

We look forward to having the opportunity to welcome you once again at this little slice of paradise, wishing you the best for this coming new years!!

We send you warm greetings from sunny Huatulco!

Angélica Angón
General Manager
Secrets Huatulco Resort & Spa.

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Reviewed December 28, 2016 via mobile

I would like to thank Miguel Huerta for his outstanding service. A year ago my husband lost his wedding band at the resort. Miguel and the staff found it and held it until we arrived this year. It's amazing how honest all the Secret's team members are and how they returned it as soon as we arrived. Kudos to Miguel, you deserve to be recognized for your efforts.

Date of stay: December 2016
Trip type: Travelled as a couple
2  Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulc... R, General Manager at Secrets Huatulco Resort & Spa, responded to this reviewResponded December 30, 2016

Dear, Natalie M.

We want to thank you for taking the time to leave your kind comments following your recent stay with us at Secrets Resorts and Spa.

It has been a pleasure to have you home and to know that you had a pleasant stay with us, taking the opportunity to enjoy the hospitality and the efforts of our entire staff. As you may know, we’ve shared your kind remarks with Miguel Huerta (Concierge Star*) from Secrets Huatulco, who takesk so much pride in ensuring that our guests receive such a great service all the time.

Once again, it has been our pleasure to attend you, as we hope to see you again in a future not too distant here in our Secrets Resort, where you may already know that to serve you: It’s a pleasure!

Kind Regards
Angélica Angón
General Manager

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Reviewed December 28, 2016

We just came back from Secrets Huatulco and were super-impressed with our stay there. The resort is gorgeous, beautifully maintained and designed to be spacious and real spread out. Resort was quiet and we always got a sun chair during the day and restaurant table at night, even with capacity being quite high. Quality of the food in the restaurants was first rate, especially in the seafood (Oceana), Mexican (Tamarindo) and Italian (Cin Cin). Service was super-friendly, and the staff went out of their way at every step to make sure everything was always perfect for you. We met many vacationers here who were back for a 3rd or 4th stay...can see why, as we will definitely be back!

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank JensH3331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulc... R, General Manager at Secrets Huatulco Resort & Spa, responded to this reviewResponded December 30, 2016

Dear, Jens H.

We want to thank you for taking the time to leave your kind comments following your recent stay with us at Secrets Resorts and Spa.

It was a pleasure to have you home and to know that you had a pleasant stay and you had the opportunity to enjoy our hospitality and the efforts of our entire team and to know that you enjoyed our restaurants and food services overall.

Be sure that we´ll consider your opinion very much as we will continue working up to achieve our goals in our Secrets Resort.

It has been our pleasure to attend you in Secrets Huatulco and we hope to see you again in your home outside of home in a not distant future, where to serve you: Is our pleasure!

Kind Regards,
Angélica Angón
General Manager
Secrets Huatulco Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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