We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (542)
Filter reviews
542 results
Traveller rating
176
244
82
20
20
Traveller type
Time of year
LanguageAll languages
More languages
176
244
82
20
20
Show reviews that mention
All reviews facing the street santa cruz minute walk la crucecita mexican families hammock area mexican hotel shuttle bus small hotel order off the menu organic market clubhouse sandwich fish lobby bar huge terrace playa chahue some tlc
Filter
Updating list...
49 - 54 of 542 reviews
Reviewed November 17, 2017 via mobile

We are at the hotel right now and there is nothing more we could ask for.
All the staff from front desk, dining room, bar and beach could not be more accommodating.
Our room has been updated from when we were here in March. The tree growing beside our large patio provides excellent shade. The maid service is top notch.
The food at both the hotel and beach club is perfect with many selections at both locations.
Transportation is provided to the beach club which is an extremely fantastic bonus to the Castillo.
All in all there is nothing more we could ask for.
Congratulations to everyone at the Castillo.

Date of stay: November 2017
Trip type: Travelled as a couple
4  Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded November 20, 2017

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve.

We look forward to your next visit to the Bays of Huatulco.

Best regards

Raul Vallin
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2017 via mobile

We spent 7 days here beginning April 15. As this was one of the less expensive options for us, we were a bit hesitant but booked it anyway, figuring that we would give it a try. We found everything pretty much as pictured on the hotel website.

When we first arrived we were greeted by friendly front desk attendant, and quickly given a welcome drink... Refreshing blend of nice cold juices. We were shown to our room which was just as expected, and the bell hop explained everything well to us. We stayed in 401, which was out of the way and quiet. However, we found the kitchen exhaust fan was not far from our room, so that was annoying when we opened our patio door, but honestly did not spend much time in the room anyway. The room was quaint, basic, but clean. We would suggest updating the bathroom fixtures which worked fine but are ugly and corroded. In general the bathrooms were clean but could use some updating.The bed was comfortable.

The food was great. We felt like we were experiencing authentic Mexican/ Oaxacan food for the most part, which is what we were excited about. We had one item on one day that was not good... But set it aside and got other things. Breakfast by the pool with fresh fruit, omelette made to order, the delicious French toast, and fresh juice was a daily highlight.

A couple of things really made our experience great. First and most important was the hotel and beach club staff. Juan Jose (head server) was so kind to us, always making sure we were well cared for in the dining area. The servers Esau, Vicente, Asael, Alberto, and Federico were great to us.

At the beach club, we enjoyed getting to know Getsemani and Manolo. They offered us great service, as did Diana and Alexis. (We would suggest more umbrellas and more comfortable lounger chairs at the beach please. Some chairs were broken and in need of replacement. It was nice to have lifeguard service at the beach as well, since the waves can be a bit strong at times).

Secondly, the location of the hotel is ideal. It is a short walk to the Santa Cruz de Huatulco beach area and just 2 minutes walk to our new favorite place to sit and have coffee (Cafe Huatulco). A short 10 minute walk to the supermarket, 15 or so minutes walk to the centre of Crucecita. Or 5 minutes shuttle to the beach club at Playa Chahue. Or take a reasonable priced taxi if you don't want to wait or its too hot to walk. This place is not 'on the beach', but we enjoyed that it allowed us to meet more people and experience more of this area by walking, taking the shuttle, and the occasional taxi.

We really enjoyed our time, and look forward to going back with our kids someday hopefully soon!

Date of stay: April 2017
Trip type: Travelled as a couple
8  Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded May 31, 2017

Mr. Mark, thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes.

We hope that in your next visit back to the home Hotel Castillo Huatulco.

Best Regards

Raul Vallin
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 25, 2017

I rented the the Jr Suite 5/15-5/18/2017.

The Positives Very Clean, Very Friendly Helpful staff. The Club Playa was well looked after and very clean.

The Negatives, WiFi was poor couldn't use it in our room, The only access to an outlet by the bed was behind the mattresses which made it hard to charge anything, the other outlets were all behind the dresses holding the TV again very difficult to access. The Staircase up to the second floor of the suite was very awkward to use the kids however had no problem with it. They give you 4 bottles of water the first day but they never give you anymore thought that was weird. Club Playa beach had some very strong riptides while I was there so the kids were not able to take advantage of the ocean We did go to the Main beach later and there was no problems there.

If you are traveling with teens and want privacy I would recommend getting two different suites this one is not that suite.

I would also recommend if you are looking at doing any snorkeling or fishing tours go to the marina it is a very short walk and you can find some great values. We took a short trip on the Small Froggy with Jorge and it was one of the best excursions I have been on in Mexico. They took us out showed us the beaches and cliffs Trolling for fish and we Caught two huge Tuna. Then because one of the kids was getting seasick they took us to a beach were we spent over an hour Snorkeling over this beautiful reef then took us into a cave in the cove. The food however was a little overpriced on the beach.

Another tip if you go by the Chedraui there are street cooks that make great Tamales and Tacos if you don't mind eating with the Locals and they are dirt cheap and delicious best tamales I had.

Overall It is not a bad hotel for the price of the suites it is worth it.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
8  Thank Fred W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded May 26, 2017

Mr. Fred, thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes. We hope that in your next visit back to the home Hotel Castillo Huatulco.

Best Regards

Raul Vallin
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2017 via mobile

I returned to the Castillo for a little solo R&R after a tough winter. I was concerned because I had read that they were renovating but hoped for the best. The renos seemed to be finished by the time I got there; the hotel was quiet and seemed unchanged. I enjoyed the new 'tourist walk' to town and found the staff friendly and helpful as always. Some people reported being troubled by the boisterous Mexican families that frequent the hotel and beach club; I can only say I don't get it. Maybe they'd be better off at the Holiday Inn across the street. (Better coffee at the Starbucks franchise there, though). I experienced a minor health 'incident' at the hotel (nothing to do with the Castillo) and despite the wide language barrier, the staff couldn't have been more concerned and caring. Full marks.
So if you're looking for a resort type hotel, this isn't it; if you want a basic clean and friendly place with a great beach club, this might be the place. Hualtulco is changing fast, though, I doubt it will be the same 'undiscovered ' (relatively speaking) jewel that it is now for very much longer. Get it while you can.

Date of stay: April 2017
Trip type: Travelled solo
5  Thank Miles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded May 25, 2017

Miss./Mr. Miles P., we appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve.

We look forward to your next visit to the Bays of Huatulco.

Best regards

Raul Vallin
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2017

This little Mexican hotel had very clean and simple rooms. Not luxurious but I will definitely return because of the friendly service, best location and popular beach club. Walking distance to the town, beach and fun restaurants. The food was mostly buffet style but I ordered off the menu every day for lunch at the beach club. Enough choice at every meal. Entertainment was plentiful. Best night was the beach party night with dinner on the beach. Most of the staff spoke very little english.

Room tip: we liked our room with a large terrace overlooking the street
Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank mich434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded May 19, 2017

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve.

We look forward to your next visit to the Bays of Huatulco.

Best regards

Raul Vallin
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews