A one week all inclusive was another great experience at this hotel. Stayed at Holiday Inn last year for a few nights and knew we'd be back to comfortable, clean beds and pillows. Ideal location, easy access to beach (5 min walk), beautiful 20 min walk to downtown, cabs at street corner, market at corner, drug store next door and car rental 10 walk! Fantastic!
Service at the desk, coffee shop, cleaning staff and most other areas were excellent!
We were pleased with the menu selection and the food was nicely presented, it was also very good.
The servers are a wonderful team of workers and did a great job.
However; customer service could be improved upon by training the staff to better meet the needs of the customers in the restaurant.
For example to: bring the cheque sooner, refill coffee cups more often, and simply realizing the customers needs. We need to improve our Spanish as the staff cold improve their English. Pointing to the Spanish menu selection is often the best way to communicate as it avoids confusion with orders! Even though we think our Spanish is good.....we often do not pronounce words properly!
They are all very friendly and eager to please and did the best they knew how. Very few problems, just need a bit more guidance and training.
Thank you to everyone at the Holiday Inn for a wonderful stay!More
- Free Parking