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“Sorely Disappointed”
Review of Barcelo Karmina

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Barcelo Karmina
Ranked #1 of 53 Hotels in Manzanillo
Powell River, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Sorely Disappointed”
Reviewed 7 March 2012

This was our first vacation together a trip planned for sun and relaxation in a nice resort which boasted large rooms and good food. The room was spacious with a large bathroom and living area but as previous reports noted the bed is hard. The general demeanor of the hotel employees was good with plenty of smiles and good service without expectations of tips. What we did not realise and wish to pass on is that the maid service does have unlimited access into your room and even though cleaning has occured they still have access later. Our last day we were "Robbed". Plain and simple the maid/accomplice returned to our room and stole money and jewlery which was not locked in the safe. Yes bad on us for not locking a 100% of our valuables as we should have. We became complacent and relied on basic decency that prevails in most hotels. A poor effort on behalf of both the security and hotel management resulted in wasted time and energy on our part and no satisfaction to us. We recieved the basic brush off that come back later and we will help you out until before you know it your on the bus to the airport, another dis-satisified customer but out of the country. Promises to email us on how they would extend future courtesies did not happen.. As the title of this review indicates the hotel management allowed one person to wreck a holiday and future visits by not only us but as to as many people we know.. Beware of security and ensure you lock up everthing that is valuable.. Viva la mexico Not...

  • Stayed February 2012, travelled as a couple
    • Value
    • Sleep Quality
Helpful?
5 Thank Noel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citlally C, Guest Experience Manager at Barcelo Karmina, responded to this review, 4 weeks ago
Although we sincerely regret reading that your stay at our Barceló Karmina fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (409)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Winnipeg, Manitoba, Canada
1 review
Reviewed 1 March 2012

Got married Feb 18, 2012 at Barcelo Karmina Palace. Absolutely 200 % satisfied. Mildred the wedding coordinator was terrific. She was easy to contact and quick to respond. She works in an office at the hotel and therefore is always available before the wedding. The wedding itself was perfect. Exceptional service. Exceptional! The food was perfect. Mariano at water sport rentals was great. Sunset cruise was fun with dinner on the beach. Absolutely delicious! Blanca, the judge, also does a great job. We had 70 people attend, we had a DJ and a dance floor, they allowed us to extend the event beyond the 3 hours for the reception. Overall, definetly a "10 out of 10". Special thanks to Carlos, in charge of service, it was unbelievalble. Also thanks to Danny tours. Awsome excursions and cheaper prices [--]. We did everything. Danny is cool. Thanks Barcelo for memories we will never forget!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review, 1 week ago
First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Barceló Karmina where our goal is to make our home feel like yours.
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Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 February 2012

This was our second vacation in as many years, taken at Barcelo Karmina Palace Deluxe. We are a family of six and went with two other families for a total of 14 people. The kids ranged in age from 9 years to 25 years of age and everyone had great time. The food was wonderful and the water bottled. If you didn't like your initial buffet choice you were welcome to try something else. You could always find something that was tasty and the selection was unbelievable. The kids could walk down to the snack bar on the beach and find hamburgers, hot dogs or a taco chips with fresh cheese sauce and salsa anytime they wanted a snack. I am still suffering withdrawal from the morning mimosas and the spanish coffees were outstanding. The rooms were impeccably clean with white linens that were changed daily. The beds in our rooms were double size so perhaps not as spacious as used to. Fridge stocked with water, beer, pop and munchies everyday. The towels and bath robes were lush and the bathrooms large with complimentary cosmetic wipes, bath salts, etc. etc. Great water pressure in the shower and loved the huge bathtub option! The grounds were well groomed, the pools, water falls and beach were gorgeous with lots of lounge chairs, clean beach towels and fabulous pool side bar service. Pool side is hosed down, cleaned and organized every night. The staff is so welcoming and made the stay so easy. They couldn't do enough to keep us happy and they seemed genuinely pleased that we had chosen their resort to stay at. The front end staff (special mention to bell boy Teeno!) went out of their way to assist us, arrange for our transportation, and ensure our vacation was memorable. We felt very safe in the resort. All the rooms came with safes for valuables and if you left something by the pool, you could go back a couple hours later and it would still be there! It was a private resort and well secured. Tips: the guys need to bring closed sandals (not flip flops), a collared golf shirt and dress shorts for the a la cart restaurants, buy yourself a pool floatie before you go because the ones in the guest store were very expensive, leave your American dollars (and attitude!) at home as Mexican Pesos are the currency of choice and Canadian dollars are next. The Karmina Palace should be on your bucket list!

Room Tip: We have stayed on both sides of the resort but with ocean views and both have been great. We probab...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank YourMother_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citlally C, Guest Experience Manager at Barcelo Karmina, responded to this review, 4 weeks ago
Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.
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CANADA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 February 2012

The experience was amazing, the hotel was truly a Palace. The rooms were spacious and the bathrooms were gorgous as well. Although we didn't spend much time in the room it was great to see they had that relaxing feel to them. The food was excellent at the buffet and at the a la cartes. This is a great place to stay if you have children the beach is private and closed in. There were many options for off property tours which were an awesome experience as well. We sure enjoyed our 1st time and plan on going on another trip back there someday.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ITWASAFIRST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citlally C, Guest Experience Manager at Barcelo Karmina, responded to this review, 4 weeks ago
First and foremost we would like to thank you for the praising review you shared following your visit to our Barcelo Karmina hotel and are delighted to read that we were able to match your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ajijic, Jalisco
Level Contributor
109 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 February 2012

This is the most magnificent hotel we have ever stayed in and in 50 years of marriage we have stayed in many world wide. The bathrooms are wonderful, and the sitting room/bedroom with 2 TVs is most comfortable. The food was excellent and the staff most attentive. Our only complaint was regarding the house wine, which was dreadful. I was unwilling to spend the minimum of 320 pesos shown on the wine list. However when I complained to the management and asked what corkage they would charge should I bring my own, I was pleasantly surprised when told there would be no charge. I look forward to returning soon.

Room Tip: The ocean view is worth the extra
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bobajijic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citlally C, Guest Experience Manager at Barcelo Karmina, responded to this review, 4 weeks ago
Firstly we would like to thank you for choosing our Barceló Karmina hotel for your holidays in Manzanillo and for the review, all of your kind words about your stay with us are great to hear
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winnipeg,mb
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 February 2012

There were 7 of us that stayed for a week. We had the family suites facing the tennis courts. At first I was a little disappointed but that passed quickly as I realized that having 2 small children with us in the room, this suit us better. We were able to put the kids in their bed and we had a separate living area. My kids are not used to falling asleep to any tv so this worked great. The shower in the room had a leaky door so the floor got soaked but we just threw our towels on it, no deal breaker. The beds are great, I had amazing sleeps. The other advantage of having the family suite, there is more of a buffer from the outside hallways so less noise. The pools were all very nice but we spent most of our time at the shallow kids pool and the kids loved it. The beach is small and not great at all. I figured it would be more safe for the kids but I found myself very nervous as there were many drop offs and the current was strong and would pull the smaller kids out. My kids had waterwings on and they had a lot of fun in the waves that pulled them in and out of the water. The food at all 3 a la cartes were awesome. The buffet got old but that is typical. The staff was amazing with the exception pf the front desk manager who was very unprofessional. My husband went snorkeling in the beach cove and when he came out he realized his bracelet was gone. He went to the front desk to notify them and get a new one and they told him he had to buy a new bracelet. Well we were only there for that one last night and my husband said he would not pay for a bracelet that just disappeared. Luis said "well you're in Mexico" and said we have to pay. My husband went back to the room for the evening as we were leaving first thing in the morning. Upon check out, Luis was there and as soon as he seen my husband he said something to his colleage at the front desk and this is when we were made to pay for the bracelet or we would not be able to check out. Legal extortion at its finest.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank hotam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citlally C, Guest Experience Manager at Barcelo Karmina, responded to this review, 4 weeks ago
Firstly we would like to thank you for the lovely review you shared following your visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 February 2012

My husband were there on February 2012 for the whole day and night as we got a one day pass to try out the Barcelo and for the price we paid....NOT WORTH IT. Premium drinks were not offered to us, only domestic and they were watered down as a person could not get drunk off the blended drinks if they tried. Pools were cold, and the beach was awful! The activities were not followed off of the sheets that were provided to everyone and on the resort, so you really did not know what was happening that day until the time to go and see, which was ridiculous for you can't plan your day. If you go snorkling like we did at the beach, be careful of all the rocks and I mean lots of them in the area which they have for the resort. Ridiculous of all the rocks they have there. Can't call it a beach. Make sure you wear shoes while you are in that beach in the ocean as you will cut your feet on the rocks or step on the MANY stingrays they have close to the shoreline. The only thing good about this place was the food.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Hotlips777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citlally C, Guest Experience Manager at Barcelo Karmina, responded to this review, 4 weeks ago
We would like to thank you for your preference in selecting our Barceló Karmina hotel for your holidays in Karmina, as well as for taking the time to tell us about your experience among us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Karmina

Property: Barcelo Karmina
Address: Ave Vista Hermosa 13, Manzanillo 28867, Mexico (Formerly Barcelo Karmina Palace Deluxe)
Phone Number:
Region: Mexico > Pacific Coast > Colima > Manzanillo
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Manzanillo
#1 Luxury Hotel in Manzanillo
#1 On the Beach Hotel in Manzanillo
#1 Top resorts Hotel in Manzanillo
#2 Romantic Hotel in Manzanillo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Karmina 4*
Number of rooms: 324
Official Description (provided by the hotel):
The Barcelo Karmina***** hotel has been recognised with the prestigious AAA 4-Diamonds award. It is a spectacular feat of architecture inspired by the Mayan temples. Its tropical gardens with palm trees, along with 6 interconnecting swimming pools with waterfalls, create a romantic and relaxing paradise in a place brimming with fun for all the family. This 5-star hotel offers 324 luxury suites fully fitted with everything you need for a comfortable stay. In addition, all suites have balconies and excellent views of either the tropical gardens or the sea. The Barcelo All Inclusive programme at Barcelo Karmina hotel has been designed to ensure your complete satisfaction, enabling you to enjoy our 4 restaurants and their varied cuisine from different countries: Japanese, Mexican, Italian and international. And to complete your holiday in this spectacular luxurious resort, relax in the U-Spa, enjoy the gym, the beauty centre and attend the nightly shows and lively nightclub. ... more   less 
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Also Known As:
Barcelo Karmina Palace Deluxe Hotel Manzanillo
Karmina Palace Manzanillo
Barcelo Hotel Karmina Palace
Barcelo Hotel Manzanillo

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