This place had the worst service of any hotel or motel I've ever been to. Management does not exist in this Crowne Plaza. We tried eating at the restaurant (5 people) and in the first hour of being there, all we had been served were 3 cokes (one at a time and they were hot to the touch). Finally we ordered a pizza while sitting at the table, and that arrived BEFORE they even took our orders. We ate the pizza.
We tried to contact management about some problems we were having with the room (flooding, no towels, beetles everywhere), but they refused to direct us to someone who could help. We finally ended up calling the corporate office and they called the manager so we could be helped. There was a wedding at the hotel the weekend we stayed, and it sounded like all of their guests were having worse problems than we were, and they said that having any event at this hotel is a nightmare.
Lastly, the hotel is so far from everything else that it cost nearly 150 pesos each time we wanted to go somewhere else (and trust me you will want to leave).
BOTTOM LINE: If you stay at this hotel, you will squander most of your vacation trying to get basic service and then being given the run-around by the staff. I would recommend pueblo bonito or a hotel that is more experienced in family fun and service.
- Official Description (provided by the hotel):
- All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more less
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- Also Known As:
- Crowne Plaza Mazatlan Hotel Mazatlan