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Reviewed November 9, 2018

An absolutely wonderful experience. We have been going for years to this and the other El Cid properties. The Marina Resort in Mazatlan is a comfortable and beautiful facility, but what is most appreciated is the courteous, respectful, and professional treatment given by the staff to the guests not to mention the attention to detail throughout the resort.. Any problems are attended to in a short frame of time. My only problem was with the temperature of the shower water. It would fluctuate without touching the handles. We reported to maintenance and they responded promptly but had difficulty understanding the problem and we gave up trying to explain in frustration. The only way they would understand is if they took a shower in it themselves. Although our showers took twice as long as they had to because of this that was the only problem. We absolutely love this place and will return again and again.

Room tip: Don't understand this question?
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCIDRESORTS, Director General at El Cid Marina Beach Hotel, responded to this reviewResponded 3 weeks ago

Dear Mr. Tom,

First of all, we would like to thank you for taking a few minutes of your appreciable time to share your review with us.

It is great to hear that in general the staff provided a quality service.

On the other hand, we assure you that the necessary corrective measures will be taken regarding the temperature of the water in the showers.

We hope to return to have the pleasure of serving you in the not too distant future.

Best regards,
Isaias Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2018

The El Cid Marina Beach Hotel was just a type of place we were hoping to stay in beautiful Mazatlan. From the beautifully maintained property, to the most friendliest,/helpful staff we have ever met, to all the delicious food we enjoyed we highly recommend this resort to couples and families who want a relaxing get away with someting for everyone to enjoy. Whether it be taking part in the daily activites by the pool, or just soaking up the sun and watching the boats come into the marina, this place exceeded our expectations and we will definitly be back.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Guide48266764401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCIDRESORTS, Director General at El Cid Marina Beach Hotel, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for taking the time to share your comments with Trip Advisor. We are very happy to hear that your stay at el Cid Marina was pleasant and that you enjoyed the beautiful facilities and the impeccable service of the staff.

It will be a real pleasure to continue being your choice the next time you visit the beautiful port of Mazatlan.

Best regards,
Isaias Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 8, 2018

I really enjoyed my experienced, service was great- Quality of food amazing. Everyone was friendly and kind- willing to assist. Unfortunately, WIFI is not complimentary at the property; hotel needs to work on this.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Safari20614773261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, Director General at El Cid Marina Beach Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

I greatly appreciate the time you took to provide us with a review, additionally, I love that you gave specific details; I hope others do appreciate this as well. We take pride in offering a pleasant experience above and beyond what is expected, so your comments are rewarding to us at all staff levels.

Internet is still a chargeable service in most internationally managed hotels in Mazatlan and our current rates are in line with other hotels in Mazatlan and Mexico. The internet line is however high-speed, we have an on-site technician and a 24-hour help desk to overcome any internet related issues.

I trust we will have the opportunity to welcome you back soon. Please do get in contact prior to your next stay and I will ensure you get the very best rate available.

Best regards,

Mark Covarrubias McKay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2018

Friendly people ,great service especially food servers at the beach (Jorge, Montiel & Eriz ) beautiful beach. clean rooms. Great location. wish the Spa (Cocay) would have steam room or sauna like the casa club.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ravila0472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, Director General at El Cid Marina Beach Hotel, responded to this reviewResponded November 9, 2018

Dear Guest,

Thank you for taking the time to leave feedback about El Cid Marina and team.
Impressions are made special when people remember names of our staff that had the difference in everyone's visit to our hotel...

Thank you for pointing out specific people and trust me I will make sure to tell them personally of your great comments. We pride ourselves on our service as anyone can build a palace, but unless the foundation of the team is there, you cannot continue to do business. We take your suggestion in seriously account.

Our "value" is what we strive to create and we hope that you will come visit us again soon...

Best regards,

Isaías Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2018

El Cid La Marina In Mazatlán has the best service, most friendly staff and best location in all of Mazatlán! You are treated like a king and queen. All issues you may have are resolved quickly. The all inclusive is a real deal!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Compass24844094228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMELCID, Director General at El Cid Marina Beach Hotel, responded to this reviewResponded November 8, 2018

Dear Guest,

We are pleased you loved your trip and did enjoy your stay.

We are pleased you enjoyed all of our amenities, great facilities, and felt as if you were treating yourself. We enjoy being able to create the ultimate getaway.

Thank you for your wonderful review, we appreciate your upcoming return visit…we will see you next time.

Best regards,

Isaías Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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