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Reviews (3,356)
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Reviewed September 13, 2017

This resort is absolutely beautiful and the staff provided excellent service. The beach is essentially private since you are out of town a little ways. The pools is incredible and there is a separate pool for adults if you want to escape the kids. The food options are great with all types of food. I highly recommend going all-inclusive so your food and drinks are paid up front and you can indulge as much as possible. You are outside the town of Mazatlan, but there is adequate transportation to get you there if necessary. You can also utilize the restaurants at their sister resort in Mazatlan with the all-inclusive deal. I'd shoot for a room away from the pool so you can escape the noise if possible otherwise you might get up a little earlier than you want. All around great place to relax and recharge.

Room Tip: Ocean view, away from the pool.
  • Stayed: October 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Tyler F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded September 14, 2017

Dear Tyler.
We are much exited to know that you have a fantastic time at Pueblo Bonito Resort. And that you loved the many amenities that we have at our resort, We are here to attend you and we would be honor to welcome you back again to our resort in the near future so we can pamper you as you deserve.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2017

Everything is very nice and well-kept. The hotel is in a very far away area which allows a complete quiet and relaxing environment. My all-inclusive included internet which was fantastic and quick at all times and places. I did many video calls with no problems or interruptions. It was very nice that we could go and visit the other Pueblo Bonito Hotel in an area closer to other hotels and downtown. There's a free shuttle that runs every 30 minutes between hotels. Emerald Bay Hotel is very, very safe all day around. Food is good, I really think they could improve the options in the Bistro Restaurant and Buffet. I loved the sushi... you must try it. However, it was disappointing that the Mexican Sea food dishes were extremely limited. People recommended me to try several local dishes but any restaurant offered them. Pools and Jacuzzi were clean at all times (8am-10pm). There are a lot of rocks in the beach and I couldn't think to go into the water, but it's also true that there was a red flag during all my vacations. Hard drinks were not strong, unless you asked for doubles LOL, mango margarita was my favorite!. The hotel has a lot of golf cars to commute people inside the hotel. I like to walk and i really felt stressed every time I walked because there is not distinction between a sidewalk or a road. It was OK in the end with no accidents. The cost from a taxi from he airport to the hotel is about 20 dls, Uber is around 17 dls. There's something called Shared Taxi and is about 10 dls but drivers don't speak English. Overall, a good place to stay and re-align your chakras!

Room Tip: Flour floors are really quiet, beach is about 20 meters from your balcony
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank SergioJavier2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded September 12, 2017

Dear Sergio.
Thank you so much for the glowing review. We were so happy to host you again this year and it's great to hear that you are happy with us. Our goal is to create exceptional memories for everyone who visits us. And we are thrilled to know we did it.
We all look forward to greet you on your next stay.
Kind regards.

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Reviewed September 10, 2017

Well maintained and beautiful place. The staff met every need from front desk to pool-side service to the exclusive spa facilities. The meals were very, very good with many options for any tastes- custom smoothies, omelettes, meats, salads, seafood, pastries...Hands down, the nicest resort we have stayed at over many, many years of travel and cruising.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded September 11, 2017

Dear James.
We are more than happy to know that you had a memorable time with us at Pueblo Bonito Resort. And that you enjoyed all the amenities and services we take pride in offering our guests. We look forward to pampering you once again with the amazing staff service in the near future.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2017

Beautiful place to go. You get full amenities it means you don't have to pay for food or drinks and all their restaurants or bars in Emerald Bay. The staff is excellent they go they go above and beyond to help.
Their spa has excellent service.

Room Tip: All of the rooms are great
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded September 8, 2017

Dear Ana.
Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference on your recent visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every experience extraordinary and we are glad that we exceeded your expectations.
Hope to see you back on this your home.
Kind Regards.

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Reviewed September 6, 2017 via mobile

Excellent service!!! Great food and gorgeous facilities. An outstanding service from Cesar from Cordeliere Restaurant.
I propose to my fiancee and they made an incredible work to prepare the perfect atmosphere totally recommended I'll come back!

Stayed: September 2017, travelled as a couple
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded September 7, 2017

Dear Daniel.
Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference on your recent visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every experience extraordinary and we are glad that we exceeded your expectations.
Hope to see you again on this your home.
Kind Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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