We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Trade”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
El Cid Granada Country Club
Ranked #4 of 79 Hotels in Mazatlan
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 26 February 2012

We enjoyed three weeks at this resort inFeb. 2012. We found it to be friendly, clean,and more like home than most big resorts. our pool was heated, there were pool activities for adults and children, and access to a good beach via the El Morro tower. Staff really did thier best to make us comfortable.

Room Tip: Try for second floor poolside
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gordon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 27 February 2012

Dear Gordon W

Thank you for spend your vacations with us. Sharing your comments is very important for us. We always want to make sure that you feel comfortable and well care, our goal is that you enjoy every day here at the resort, all the staff is always taking care of you. We work very hard to make sure that you receive the treat you deserve.

We hope to see you soon again.

Sincerely,

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (716)
There are newer reviews for El Cid Granada Country Club
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

228 - 234 of 716 reviews

Reviewed 24 February 2012

The best thing about this place was the activity guy. His name was Christian and he was awesome! He kept us younger ones entertained! Miss u Christian!!! The waiters at the pool bar were awesome to. This hotel is set up more for older people as is most of the golden zone in Mazatlan. This hotel needs a bar that's open late. The lobby bar in the other hotel sucked. There was no place to sit around visit listen to music in the eve.

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lola1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 25 February 2012

Dear lola1966

Let me thank you for taking the time to post this review. I love to read that Christian and the waiters, made you had an enjoyable time with us; they are always going beyond expectations in order to provide you memorable vacations. We also appreciate your suggestions; they will be shared with the committee.

El Cid Granada offers a peaceful and relaxation atmosphere to our guests, hopefully next time you stay in one of our sister hotels in Mazatlan and share with us your impressions in regards to their service and facilities.

We look forward for your return in a near future.

Best regards,

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2012

First, we were greeted with great pleasure from our friend Fransisco who took our bags to the front desk and had us checked in within 10 minutes of arriving. Next, the service at El Patio restaurant from Nexar and his staff Michel was the absolute best. They are so happy to be of any help to you. The food at this resort is fantastic. I am not a fan of the buffet at the Pergola but there are so many other choices that its not missed.

We have been coming here for 20 years and finally we were able to stay at the Granada. If you like a quiet place to enjoy the heated pool and the great drinks and food its the place to be. If you like more excitement, walk across the street to the Castilla or the El Moro and there you will find lots of activities. The wonderful Enrique (or Kiki as his friends say) at the activity centre at the El Moro always has lots of fun things planned for each day. He is always ready to assist you with whatever you need.

At the pool at the Granada, there is an exciting activity staff member Christian (or Pechuga to his friends) who makes the day exciting. There is spanish lessons, wateraerobics, bingo and a crazy game every day. He keeps the waiters serving drinks all day.

The thing with going all inclusive is that you have to remember to tip the people who make your day. The waiters and captains but most important the activity people. They are always missed when people leave they remember what a good time they provided them but forget to give them a little something for their efforts....it means a lot to them.

I visit Mazatlan 2 times a year and will only be staying at this resort in the future. The best ever. The front desk Manager, Daniel was so accomodating and gave us a wonderful room with all the amenities of home...fridge stove toaster microwave etc.

We will be back soon.

Room Tip: A little bit of road noise but I am not a sound sleeper and I had no problems with this. All the ro...
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BonitaMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 17 February 2012

Dear Bonitamama

We were very happy of having you with us at El Cid Granada and of providing you the excelent service that characterize us. Your loyalty during 20 years is really appreciated for us, the way we can thank you for that is taking an excellent care of you in every visit.

Cristian, Pilar, Francisco and Daniel are happy to know that exceeded your expectations in service, and of course, to know as well that our facilities and food service is to your satisfaction. We are already waiting for your 2nd visit of this year.

Receive our best wishes always.

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

My family and I have just returned from another wonderful vacation in Mazatlan. We have been staying each year at the El Cid Granada for about ten years. We like the quiet, the relative smallness and the heated pool. The manager, Daniel, runs the front desk with courteous efficiency. They take care of any needs or wants. Francisco, the bell captain, is always there to help get a cab, a tour driver or answers to the miscellaneous “where to finds”. The rooms are kept very clean and the maintenance staff work hard to keep this rather aging property running smoothly. Gilberto and Ganzalo take care of drinks and the El Patio, an excellent on site restaurant.
This year we were pleased to be greeted by an activities director, Christian (Frank his replacement) for the first time. My favorite activity was Spanish class for an hour each day poolside. Christian was patient as he prodded us along in our skills, using humor to keep us laughing at ourselves. If quiet reading is what you desire, no problem. We did enjoy meeting new friends while playing a bit of bingo, darts or the occasional horseshoe toss. Christian surprised us with a birthday cake as my mother, sister-in-law and I were all celebrating birthdays. All in all, a wonderful two weeks. We look forward to returning next winter!

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Susannavich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 15 February 2012

Dear susannavich

Thank you for the loyalty during 10 years. It is really amazing to know that you enjoyed your vacations with us. We are pleased having again at this your home. We try to work harder and better in order to make you feel just like home.

Our staff is an active really important for our company, and we feel very proud of having to Daniel, Francisco, Gilberto and Gonzalo to mention a few of them working with us.
Thank you for celebrate your birthday with us, your celebration is very important for us, and we enjoy to make of your birthday a special occasion.

Please remember that we will always help you with a big smile and a great actitude.

Hope to see you next year!!!

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2012

got back from our vacation feb 6/12. the staff at the granada were absolutely wonderful! front desk to maintenance to servers to house keeping to activity staff to security!!!!!...thank you all for making our stay at the granada a memorable one! check in was easy. house keeping did a great job, the last sunday we stayed was my birthday, and in colord rocks the wrote "happy birthday lisa" on my bed!!! the baker made me a chocolate birthday cake!!! the servers at the patio did an excellent job singing to me. our activity staff member, Christian was very instrumental in setting this all up!!!! Christian(Frank when Christian had a day off)made us feel very special and enjoyed us taking interest in the activities he offered to the guests. Christian also took time from his busy schedule to see us off at the lobby. he truly went out of his way to make us feel welcome!!! the servers and staff at the patio grill did a very good job in keeping us "fed n watered"!!! lol gilberto and gonzalo were the main servers, but they all catered to us and made our 2 week vacation very fun! can't forget the fellas at the argentino and sushi restaurants at the a'la cartes....they too made our suppers very enjoyable and special!!!

  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ElleManitoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 9 February 2012

Dear ElleManitoba

Thank you for taking the time to share your impressions of our property. We are thrilled that had a wonderful vacation and that our staff have contributed to a wonderful birthday celebration, we grateful with our guests that allow us to take an excellente care of their, we are aware that a “touch” makes the difference in service.

I will share your comments with the staff you mention by name, be assured that we will be waiting for your return to pamper you once more with the excellence service delivered by our staff and with the delicious food offered in our restaurants.

Receive our best wishes for this 2012!!!

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2012

The Director of Activities, Christian, doesa v goeryod job and relates to all hotel guests with skill in directing activities. He works with the hotel to meet the actvity needs of the guests well.
The head of the Argentine REstaurant, El Patio during the day is lovely. He did try to meet my request for paoched eggs two days out of the 5 that we had breakfast at El Patio. then he told me on the third day that there were nor poached eggs anymore.
We were hounded by the time share people daily to meet with them. We alreadey own there and have over 12 years left on our high level of ownership. One day they cornered me instead of John to get me to agree to a timjeshare meetingl When I emphatically said that we were not going to spned one morning of our time listening to their sales pitch. the sales people did not talk to us anymore. But then the entire attitudfe of the staff toward us changed as well. The staff behind teh desk became cold. On the day we were to leave I called down to get helpo with our golf clubs and other luggage.
I was told someone was coming. John went down to pay the bill and was told that Pancho was not around and so there was no help for us with our five pieces of luggage. John is 5 months out of double knee replacement and so together we had to haul all of our luggage down on the small elevator, witht he person behind the desk watcfhing as were the others in the entry watching us while we hauled out luggage to the front door of the hotel.. WE then asked for help in getting a taxi and were told that they would not hlep us get a taxi either. John had to go out onto the street the hail a taxi and then the taxi driver loaded the luggage. We reported our sadness in being treated this way by the hotel staff to the sedcurity guard outside, and as I left i told the front desk staff and those employees sitting in the lobby who did not get up to hlep us leave, how very disappointed we were in the poor way that we had been treated in our leaving the Granada Hotel The first wek there we were guests of friends who won there and the second week we used some of our own timeshare time to stay there. In retrospect when we did not spend most of our time there, we were frowned upon by the staff. We had dinner there two nights and then ate elsewhere as we do not like all inclusive. Our eating elsewhere was not received well by the waiteres in the evening at the restaurant. The place is charming and quiet, and clean. The pool area and activity director are excellent. The attitude is "its our way or the highway". We have lots of that in our regular working world. What happneed to an attitude where the guests and their needs are valued and responded to with graciousness?

Room Tip: Choose a room like our first one at the back so that you doi not hear the street traffic and the noi...
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank jellens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 3 February 2012

Dear jellens

I would like to thank you for taking the time to share your comments, without constructive feedback from our guests such as yourself it is not possible for our company to measure the quality of services provided.

On a positive note I am glad to read that Christian went beyond to exceed your needs of stay, he ia a person with a great attitude of service, eventhough, I am really surprised and disappointed with the issues you mention, service in our company is one of our main strengths, you can read that in most of the reviews on this website, for that reason I apologies for any inconvenient we may cause you, undoubtedly I will figure out your valuable comments in order to take the appropriate actions.

We look forward to welcoming you back and serve you with the excellent service that characterizes us.

Receive our best wishes,

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2012

Our stay at El Cid Granada was excellent. Even though it was not beach front it was only a short walk across the skywalk to El Cid Castilla. We had access to 4 Al la Carte, and several different buffets, and bars/lounges. The pool at the Granada was warm yet refreshing. Christian Arce, was a great rec director, he was very helpful, and created a very nice atmosphere, he really made our stay! The resaurant El Patio could have used longer hours. it would have been nice to be able to grab a drink on our way back to the suite instead of getting one from Castilla. The food was very good, could have used a bit larger menu, however when we asked for something not on the menu they were more than happy to give it a try. The Argentine restaurant here was the best Al la Carte by far, at the ones we had access to. It was totally our favorite. The food was delicious, portions were good, staff friendly and helpful, atmosphere was definitly a two thumbs up.

The Castila side was a bit busier, more little kids, and had the main buffet. the entertainment was very good, and it changed nightly. Food and Staff here were very good as well. The most exceptional person on this side had to be Francisco Rentaria. He was definitly the shining star on this side. We made sure we were well looked after. Castilla had a very warm pool that had a nice deep end which was awesome. After the sun went down it was nice to swim in here, as it was quieter, warm and full of salt water. VERY NICE

Rooms were clean and any problems were dealt with in a timely manner. They were a little dated, however my only complaint was the beds were hard.

Peddlers were ok, once they seen you a couple time, they knew what you wanted, and were not as much of a bother, it was fun to see thier stuff and barter with them. The Vacation Club people on the other hand were VERY annoying. They were very bothersome on the street walking the golden zone or going to a restaurant off the resort.

Overall it was a great experience, and definitly will go back.

Room Tip: third floor is quite, and gives a better view
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank GLTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded 2 February 2012

Dear GLtravellers

Thank you for selecting our hotel to stay. I am glad to read that you had an excellent stay with us at Granada; our guests find here a quieter and relaxing atmosphere.

Our goal it is to make sure that your vacations are amazing. We also look to have in our staff people with a great service attitude and always to be able to attend our guest´s needs like Christian and Francisco s, we are aware that they are an asset to our company. I am delighted to read as well that our accommodations, entertainment and food service met your expectations of stay. All of us here put our soul in order to make our guests have a memorable vacation.

Be assured that everyone here at El Cid, will be waiting for your return, and when that happens, do not hesitate to contact me directly for any assistance you may have.

Receive our best,

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
0.5 km away
El Cid El Moro Beach Hotel
6.9 km away
Pueblo Bonito Emerald Bay
0.6 km away
The Inn at Mazatlan
The Inn at Mazatlan
#10 of 79 in Mazatlan
688 reviews
Show Prices
Show Prices
Show Prices
1.5 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#3 of 79 in Mazatlan
1,817 reviews
1.7 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#8 of 79 in Mazatlan
1,549 reviews
1.4 km away
Oceano Palace
Oceano Palace
#45 of 79 in Mazatlan
911 reviews
Show Prices
Show Prices
Show Prices

Been to El Cid Granada Country Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Cid Granada Country Club

Address: Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Mazatlan
#11 Romantic Hotel in Mazatlan
Price Range: $89 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Cid Granada Country Club 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the beauty, warmth and tranquility of Mazatlan and experience "Real Mexico" at our welcoming El Cid Granada Country Club. This intimate Mexican-style retreat offers the idyllic blend of pleasure and relaxation making it the ideal hideaway in the heart of the convenient and highly popular Golden Zone.Only steps away from world-class golf, spa and tennis facilities along with the sun-splashed restaurants, beach, and pools of El Cid Castilla Beach, just a stroll away. • Ideal for seniors and guests seeking solitude • Secluded area for relaxing, reading and sunbathing • Garden courtyard swimming pool • Easy access to El Cid Castilla Beach facilities and beach via sky bridge • In walking distance from El Cid Golf and Country Club offering golf, tennis, spa, and fitness center and access to restaurants, including the Prime Grill restaurant, Sushi Bar and Villa Italia. • European & All-Inclusive Plans • Inviting El Patio restaurant serving delicious Argentinean cuisine • WIFI Internet Access • Pronatours Tour Desk at nearby El Cid hotels • Only 18 miles from Mazatlan Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity.ca, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your El Cid Granada Country Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Cid Granada Country Club Hotel Mazatlan
El Cid Granada Country Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing