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All reviews royal beach club heavenly bed marina area el palmar club regina breakfast buffet the club lounge short walk to the marina swim up bar full ocean view close to the airport time share tennis courts main restaurant convenience store beautiful property jacuzzi on the balcony
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Reviewed March 6, 2016 via mobile

enjoyed our stay early March '16. hotel overall was good. the day bellhop I forgot his name was super friendly and helpful. he called a cab for us and told us the estimated fare and approx travel time. be sure to tip him if you encounter him...you'll know who I'm talking about! the bartender at the lobby bar, I believe his name was Jesus, was also super nice. the pools were clean and the sunset from the beach is incredible. had partial ocean view on 2nd floor we saw little but of mountains and a bit of ocean, we mostly just saw the pool. pay for upgrade if you really want a spectacular view. only downside we had was that there's no free WiFi in the rooms. check with your phone provider for talk/text/data coverage before you travel.

Stayed: March 2016, travelled as a couple
1  Thank kjm0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo B, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded March 14, 2016

Dear Kjm0812,

We are delighted to learn that you enjoyed your stay in our hotel, thank you for sharing your experience.

We will pass your comments to Jesus, and Pedro (Our doorman and bellboy Star) and feel sure that we recognize their job, because they offered you experiences they make you feel special and renovated.

We are looking forward to have you back at The Westin Resort & Spa, Puerto Vallarta, your new home in Mexico

Be well,
Eduardo Ballesteros
General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2016 via mobile

Like Westin, love this Westin!!

What a wonderful place to spend a few days, or a lifetime!

We were greeted by Jorge, the manager with a warm welcoming sincere smile. He quickly confirmed our reservation and checked us in, and when he found out that we were there to celebrate our 25th anniversary, he congratulated us and provided us with a spectacular ocean view room. He recommended several restaurants for our special dinner, and showed us on a city map that he provided. He also surprised us the next day, after we returned from an amazingly beautiful day at the pool, with a very nice complimentary delicious bottle of wine from Chile.

During our fabulous stay in paradise, we were warmly greeted everywhere by a very attentive staff all of which always had a bright warm smiles on their faces (sonrisa). We soon realized that there were sonrisas everywhere, the doorman, reservations, room service, the pool attendants, the pool bartenders and severs, gardeners, cleaning staff, shop owners...toto la gente! They were all engaging and genuinely loved working for the Westin. Working for BMW and ALASKA Airlines, we are very familiar with great customer service, and the Westin's people were all over the top...kudos.

We would highly recommend the Westin for your trip to paradise. It is beautiful, clean, accommodating, friendly, safe, has great guacamole chips and marguerites at the beautiful pool, and big rooms with Westin's wonderfully comfortable beds. We travel often, and always love our Westin experience. We promise that when we return to PV soon, you will find us poolside at the Westin soaking up the warm tropical sun, with marguerites in hand, and big sonrisas on our faces.

Muchisimas gracias,

Ricardo y Julia

Stayed: March 2016, travelled as a couple
1  Thank Poppiedoah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo B, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded March 31, 2016

Dear Poppiedoah,

I would like to thank and appreciate all your comments about your satisfactory stay with us.
We are very proud of our staff, they focus in providing personalized services and creat memorable stays to our guests; we will share your comment to Jorge and all our staff, they are great and do a wonderful job.

We look forward to make your next stay with us and will be happy to provide you a revitalizing and refreshing vacation at The Westin Resort & Spa Puerto Vallarta.

Sincerely,

Eduardo Ballesteros
General Manager

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Reviewed March 3, 2016 via mobile

First time in PV. I am a huge Westin fan and the hotel does not disappoint. Compared with other people I met on tours I believe we made the right choice. Staying by the marina gave us more breathing room and quiet, less crowds, more beach and beach chairs. Taxi rides are cheap. Glad we chose not to stay in the city. Westin rooms large and had wonderful view. Was gifted with chocolate covered strawberries to celebrate our anniversary. Nice touch. So many great dining experiences near marina. I have no clue why people believe the water is like a Lake Experience. Water surges more powerful than Cancun, less powerful than Cabo. I have been to Cabo 8 times, Cacun twice- I am a PV fan.

But please Westin fix your hot tub!!!

Stayed: March 2016, travelled as a couple
3  Thank kimlee1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo B, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded March 31, 2016

Dear kimlee1974,

Thank you very much for your feedback regarding your visit to The Westin Resort & Spa Puerto Vallarta.
We are pleased to know that you enjoyed your time at our hotel and experienced the advantages we have because of location.
Regarding the hot tub we are going to check it, thank you for your comments.

We hope to have you back soon.

Cordially,

Eduardo Ballesteros
General Manager

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Reviewed March 3, 2016

For us, (I being cheap and my wife being picky) this was the prefect place. Nice, but not so "overly" nice you're paying out the wazoo. Great location next to the Marina (Check out the night market on Thursdays) and relatively short and easy bus ride to Old Town/Boardwalk. Entire staff was very kind and helpful. Especially Miguel in the Expedia office. He was very honest and overly helpful when it came to finding excursions. Always plenty of room at the pool and beach. I do agree that the beach felt more like a lake, but there was water and it was warm so I'm not going to split hairs. If you have an option to include the breakfast buffet do it, everything that you could want, including omelets while you wait.

  • Stayed: February 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Eddie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo B, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded March 31, 2016

Dear Eddie P,

We are pleased to receive your feedback and more than happy to know that facilities of the hotel were to your liking.
Hope to continue with your preference and receive you very soon and thus enjoy our newly remodeled lobby.

Cordially,

Eduardo Ballesteros
General Manager

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Reviewed March 2, 2016 via mobile

We've been coming home to the PV Westin for manny manny years. Hugs are always part of the greetings. We love it!!
Ricardo serving drinks on the beach and Jesús at the bar.
Raul is our tour representative in Puerto Vallarta Mexico. You can find him on the beach at the Westin in PV.
Raul has taken care of Karenne and I for manny manny years in PV for local tours, sightseeing and fishing. He does it all.
Raul is a wonderful amigo.

Stayed: February 2016, travelled on business
1  Thank Boulder-Todd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo B, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded March 31, 2016

Dear Boulder-Todd,

First of all we would like to thank you for your recent visit to The Westin Resort and Spa, Puerto Vallarta.
We are more than happy to read your comments about your satisfactory stay with us; in particular the service provided by our staff members Ricardo and Jesus at the F&B department, please be assured that your comments have been passed to they and all our staff.
Once again, thank you for all your comments and hope to receive you soon on this beautiful Paradise!

Sincerely,

Eduardo Ballesteros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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