We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (4,127)
Filter reviews
4,127 results
Traveller rating
1,999
1,253
498
197
180
Traveller type
Time of year
LanguageAll languages
More languages
1,999
1,253
498
197
180
Show reviews that mention
All reviews time share la villita club level lobby bar vacation club ocean view close to downtown all inclusive package mexican fiesta concierge desk timeshare presentation buffet restaurant pool side nice resort spent a week lounge chairs a la carte restaurants
Filter
Updating list...
97 - 102 of 4,127 reviews
Reviewed April 4, 2018

We stayed 7 nights in a grand deluxe ocean view room. The room was clean, quiet and newly upgraded. We loved the waterfall shower a nice feature. The staff made my spouses 40th birthday exceptional; she was greeted with a happy birthday at check in. To our surprise there was a nock on our door and bottle of Champagne, cheese platter and piece of cake. The plate of cake had a special birthday wish for my wife, what a nice touch! The hotel grounds are clean and well maintained. We really enjoyed the entertainment staff; they made the pool experience fun. Overall, this hotel is great and the staff was truly outstanding. Thanks for everything see you on our next trip.

Room Tip: Get the Grand deluxe ocean view
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Forrest1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_cardoso01, Gerente at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded April 5, 2018

Dear Forrest1234,

We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway.

Thank you for posting such a great note about your recent stay Sheraton. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes.

Again, thank you for sharing your experience and thank you also for your patronage of Sheraton. Our team looks forward to having you back in a not too distant future, because Sheraton Buganvilias is your home away your home.

Cordially

Fernando Cardoso
General Manager
Sheraton Buganvilias Resort & Convention Center.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

Pros:
- didn’t do the all-inclusive. Just stay at the hotel
- beautiful clean rooms
- updated rooms with everything (see pictures)
- view was amazing
- stayed in 1811
- there is an Oxxo directly across the street to get all your snacks, hard liquor, wines, and other beverages.
- not a far walk from the malecon
- walking distance to other local restaurants
- lots of seating by the pool and on the beach with lots of palapas
- 2 pools. One quiet and the other is lively with a swim up bar
- pools are heated
- Sunday is brunch day. Locals and tourists are here all day. Just FYI! It was really nice. Mimosas are served during brunch : )
- if you have a floaty for the pool, go to the sheratoon’s kids place and they will inflate it for you. (Otherwise their is a VW and Nissan dealership across the street. They may do it for you. Or theirs a gas station a little further down towards the malecon)
- there is happy hour in the lobby bar. Which is a pretty good deal
- Uber will pick and drop you you off in the hotel loop. $37 pesos from the hotel to the malecon!! Best deal ever.

Cons:

- Literally as soon as you are finished checking in, another staff member whisks you away to the concierge desk and then tries to “encourage” you to take a tour of the grounds and its amenities. In exchange we would receive a Sheraton VIP 20% off discount card for food and drinks, discounts on massages, cabanas, tequila tasting tour, and FREE wifi throughout the entire property. When directly asked if this was a timeshare presentation. She lied and said “No” just a tour of the hotel. Okay so we said yes. They reserved us a time slot for the next day and they also ask for $20 deposit in case you fail to show up. She kept going on and on about the facilities. Not thinking that hey, we just travelled for X amount of hours and would like to use the bathroom! They try to “persuade” you with drinks with tequila to divert your attention from what you are signing up for. Luckily, my friend took the drinks and I declined as i needed the bathroom and was hungry for food not drinks! Well, the next day we showed up and of course it was a timeshare presentation. We cut right to the chase and let them know, that we (2 ladies under 30) weren’t going to be buying anything! We didn’t lie about our age or income when asked. We also aren’t a couple either. Just 2 good friends on vacation. My friend argued with them and sure enough we kept all the discounts promised to us and a new wifi code that would last for 7 days. As the one they gave us was only for 24hours. Needless to say not a pleasant experience with staff within our 1st 24hours there.
- free wifi is just available in the lobby
- food is inconsistent and not very good in the a la carte restaurants. Especially the beef tacos. Some days it’s great and other days the meet is super fatty but is still called a flank steak taco.
- beach is rocky and water is rough. Did not go in. Stayed by the pool.
- lots of other guests saving their spots with their towels but never come back. We started taking their spots after not seeing anyone for 1.5-2hours.

** Overall would probably stay here again. And just let them know that i won’t be going to see anyone about anything immediately after Check-in, unless i choose too! Be firm!

Stayed: February 2018, travelled with friends
Thank missfsj21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_cardoso01, Gerente at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded April 5, 2018

Dear missfsj21

Thank you for choosing Sheraton as your host and taking the time to share your experience with us.

All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences.

We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve.

Please do not hesitate to contact us personally at email htaoper01@sheratonvallarta.com.mx prior your arrival, we will be happy to assist you.

We sincerely hope we can have the honor of being your hosts in not too distant future.

Cordially

Fernando Cardoso
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Stayed one night only, loved the ability to open the veranda door (floors 12 and 13 only) and the beach access. Food offerings were fine but not outstanding. Very clean, comfortable lodging. Check in and out was quick and easy.

Room Tip: floors 12 and 13 have verandas, and lovely ocean views
  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank VTsustafoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_cardoso01, Gerente at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded April 5, 2018

Dear VTsustafoodie,

Thank you for choosing the hospitality of Sheraton, and for taking the time to write a review about your recent experience.

We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

We look forward to have you back at Sheraton, your home in the Puerto Vallarta.

Cordially

Fernando Cardoso
General Manager
Sheraton Buganvilias Resort & Convention Center.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

A wonderful clean and safe place within walking distance of the Malecon. We like the Spanish lessons with Nancy and Caeser, the activity directors. All the employees are very cheerful and helpful. The men at the front are very helpful in getting a taxi and giving advice on how to get to particular locations. We like Gaviotas also, the fancy restaurant. If you do the all inclusive, you can eat at Gaviotas with a reservation you must get in the morning at the concierge desk. The Michael Jackson show once a week is really good.... this guy looks exactly like Michael Jackson.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank HappyFeet10522015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_cardoso01, Gerente at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded April 5, 2018

Dear HappyFeet10522015,

Thank you for taking the time to write and share your recent experience at Sheraton.

It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Sheraton brand standards. Your feedback has been shared to the team as a motivation to keep up our work, like Nancy and Cesar who made your stay funny.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

Cordially,

Fernando Cardoso
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

A two week holiday here with our young boys, aged 13 and 11. An older property but well- maintained, pools are beautiful, gounds are gorgeous and pool washrooms are always very clean. We were not all-inclusive but still got great service around the pool. Rooms are renovated with great AC and plenty of hot water. Best part for us was the entertainment staff- Caesar, Humberto and Nancy. Always smiling, leading water aerobics, bingo, ping pong, water volleyballand taking time to make sure the kids were having fun. They made it a perfect trip for us. I hope that we will return next year.

Stayed: March 2018, travelled with family
1  Thank 0karla0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_cardoso01, Gerente at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded April 4, 2018

Dear 0karla0

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was friendly and professional, like Caesar, Humberto and Nancy, made memorable your last stay.

Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future.

Cordially,

Fernando Cardoso
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews