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“Romantic Getaway”
Review of Casa Velas

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Casa Velas
Ranked #2 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed 11 February 2012

My finance and I recently stayed at Casa Velas for 6 amazing days. We came into the trip with lofty expectations and these were exceeded at every turn. Overall, the service, accommodations, amenities and beauty of the Casa Velas resort are worth every penny to the couple looking for a romantic getaway.

We got the VIP shuttle service from the airport to the resort for an extra $15 per person roundtrip. We had been informed who to look for and the service was fast and well worth it. Just not having the stress of finding a reliable cab driver at the airport put our mind at ease and started the vacation off on the right foot. We were offered water for the drive and the driver was friendly. Once arriving at the resort, we received the famous hibiscus tea which was quite refreshing along with a cool towel. Check-in was a relaxing and enjoyable experience. We were treated to a highlight tour as we were guided to our room where our bags awaited us.

One caution here for those not familiar with the 'all-inclusive' jargon. "European plan" means you are staying at an all-inclusive resort OFF the all-inclusive plan. We luckily recognized this before we left and switch our reservation through Expedia. I can only imagine how much this change would have cost on site. We are very happy we did as the all-inclusive was so very freeing.

Our room was a gorgeous Grand Class suite on the first floor. We had the version with a jacuzzi in the bathroom, not outside or the immersion pool. This was perfect for us. The bed was comfortable, the room was immaculately kept and the accommodations were very spacious. Other highlights were the in room safe, bathrobe and slippers, and very nice bathroom amenities.

The pool at Casa Velas is beautifully set among the koi ponds and palm trees. With multiple levels in the pool, a swim up bar and plenty of lounge chairs (as well as covered cabanas), we thoroughly enjoyed the pool at Casa Velas. That is, until we found the beach club! The beach club is a couple hundred yards down from Velas Vallarta. It is incredibly scenic, with a beautiful infinity pool, again plenty of seating, great service and great views of the beachfront. We couldn't seem to get sick of lounging by the pool listening to the waves crash! Service was amazing and we had several lunches there that were delicious. They also serve dinner. Also to note, while the Casa Velas pool did not have free wifi, the beach club did.

Emilianos provided us with many very good meals. Breakfast was always fantastic with both healthy options (Home made granola, fresh juice and smoothie mixes and fruit) and not so healthy options (Chilaquiles, french toast and omelets). Dinner was occasionally a less rewarding experience but still worthwhile, especially when you figure out what their sweet spot is. I cannot recommend the beef filet but their seafood dishes were excellent. The flambe cart was also great (when it was available) though there is a nominal up charge. Also we were pleased with the bar offerings and don’t hesitate to ask if you are looking for something in particular like port wine or a specific after dinner liquor.

Finally, a word about the service. Overall it was phenomenal. The concierges were always tremendously helpful. The pool staff was prompt, courteous and always had a kind word. Several staff members made an effort to address us by name which was a great touch. It cannot be overstated how much the staff contributed to feeling pampered at Casa Velas. They make the trip all that much more enjoyable. Note that you must ‘sign a check,’ even though it’s all-inclusive. This is to prompt you for the ‘extra tip.’ In our experience, it was well worth being prompted and, at the end of our stay, we felt the tips were well warranted and overall, a good deal.

As two people who are inexperienced in all-inclusive resorts, Casa Velas was a delightful experience. We came in with sky high expectations and they were all surpassed without exception. We loved Casa Velas and would not hesitate to return. It doesn’t hurt that we got engaged on the beach there so we have all the excuse we ever need to come back!

  • Stayed: January 2012, travelled as a couple
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2  Thank jkishmael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 20 February 2012

Dear guest,

I just want to thank you for the wonderful review that you dedicated to Casa Velas. It was our pleasure to have you here and would love to host you again on your next trip.

And remember that in your home away from home one of our main goals is to pamper you and spoil you to the point that you feel that you don’t want to leave anymore.

Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 10 February 2012

My wife and I have just returned from our first stay at Casa Velas, our new home resort. We have been owners at Velas Vallarta since 2006 and 2 years ago took up their offer to switch over to Casa Velas. Best decision we could have made. The personal service, attention to detail, quiet and relaxing atmosphere of this much smaller Boutique Hotel is far superior to it's sister resort. Plus you still have the option of all Velas has to offer if you wish. Much has been said in other reviews so I won't repeat all Casa Velas has to offer, other than to say it's all true. From the time you step out of the shuttle and are greeted at the lobby door, be prepared to feel that your being there matters. Casa Velas management can be proud of their staff, for they are the ones who make your stay truly unique. If you're looking at staying here, do yourself a favour and make the choice. You won't be disappointed.

Travel Tip. Casa Velas provides free shuttle transportation from and to the airport. Contact the concierge at concierge@hotelcasavelas.com and provide them with your arrival information. They will arrange transportation to the resort through VIP Services and provide you with instructions on what to do once you exit customs.

  • Stayed: January 2012, travelled as a couple
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3  Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 20 February 2012

Dear guest:
As General Manager of Casa Velas Hotel Boutique I really want to thank you for taking the time of sharing your comments at Trip Advisor and for giving us the opportunity of being your host in your holidays.
Thanks to this kind of comments we are now known as the best place for couples retreats in Puerto Vallarta.
We hope to see you soon in your home away from home in a near feature so you can enjoy gorgeous sunsets at the Beach Club, I’m sure the concierge team l will be delighted to arrange your transportation again.

Once again thank you for sharing your memories and experiences, we look forward to your next visit to exceed your expectations.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2012

My husband and I visited Puerto Vallarta in January and stayed at this amazing hotel. I can't say enough about how wonderful this place is. The grounds are absolutely incredible. The pond in the front of the hotel even has turtles and the indoor grounds have peacocks! The inside lobby has a mesmorizing indoor fountain/pool. The room we stayed in had a little private pool on the balcony. And since it is an adults only hotel, it was so peaceful and quiet. But what really stands out is the staff. They literally tend to your every need. They seem to know where you are at all times - on or off the property. This way they know when to clean your room during the day and turn your bed down in the evening. They are very unobtrusive, yet attentive at the same time. The restaurants are top notch as well, as you have access to their other neighboring hotels and beach club. Be sure and try the spa during your stay! I highly recommend Casa Velas for anyone wanting to be pampered with great food, service peace and quiet.

Room Tip: The second floor is most convenient to everything.
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  • Stayed: January 2012, travelled as a couple
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3  Thank Lebrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 20 February 2012

Dear guest,

Thank you very much for taking the time to share your thoughts in this forum. We really appreciate your participation.
We feel flattered for the fact that your experience at Casa Velas was worth it minutes of your valuable time to share your experiences.
We are very happy to know that we met your expectations and that you enjoyed our service.
We are pleased to know that you also enjoy the food, We know that some of our guests are not used to rich and spicy food and for this reason we offer healthier and lighter alternatives in our menus.

Thank you again for your comments and we hope to see you back in your home away from home to try our new menus.
Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2012

I recently took my Mom here on her first "all-inclusive" trip. We picked Casa Velas because it was a smaller resort. Well, my Mom is now officially spoiled! She thought it was the most beautiful place she had ever been-and I must agree it is beautiful! The grounds are spectacular and immaculate, our room was clean and spacious and the staff were wonderful. The pool is big (it does need a little tile work) and the restaurant was delicious. Thank you to all the amazing staff who made our stay so comfortable and for making my Mom (and me!) feel safe and pampered! Jorge, Lourdes, Edgar, Ricardo, Felix, Fredy, Benny (I know I am forgetting some names), you all made our stay unforgettable and we can't wait for our next visit!

  • Stayed: January 2012, travelled with family
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7  Thank morrisAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

We check in here not knowing what to expect. It was on a golf course, not on the beach and sometimes all inclusives can be quantity and not quality. This was NOT the case. From the beginning the welcoming experience was right on. Our room was spacious and clean. Every terrace has a dipping pool that was a treat after being all day at the pool. The food was special and excellent variety. No buffets, thank goodness! The staff was over the top, could never do enough. Lots of warm smiles. We used the spa lots, massages and facials were some of the best we have had and very reasonable. I would highly recommend the place to stay if you want an adult only place that is a little on the low key side of things. Can't wait to go back!

  • Stayed: January 2012, travelled as a couple
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4  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Others have shared what an attractive property this is. I want to emphasize how much the wonderful staff puts this place over the top. They all seem to be very happy to be working there everyday and it comes across. A great experience and we will be back.

  • Stayed: January 2012, travelled as a couple
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3  Thank callee11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

This was the second time we have stayed here. The staff is always helpful and happy to provide any assistance. Our only wish is that more people would go. Although we appreciate the calm serenity that is always present, we do like to meet people from around the world.
I am bad about remembering names but I can tell you we always are pleased and delighted by all of the staff members. No matter who they are or what they do they will take the time to talk to you and answer you questions. The concierge was most helpful. This time we chose to plan trips ahead of time and all of the arrangements were readily handled.
The food is first rate. Especially nice is the breakfast. The choice of juice drinks is facinating. Although the dinners are tasty and pleasant, after being there for a week it does get a little repetitious. But mid 80 degree weather in the winter makes it all worth our while.

Room Tip: Some rooms are a bit of a walk but always level ground. We loved the view of the golf course.
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  • Stayed: December 2011, travelled as a couple
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2  Thank rcrqtrmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
Price Range: $510 - $957 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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