My Wife and I have stayed here 5 different times. I cannot say enough about all of the staff who work there, they are so nice and friendly, try to accommodate all your needs. Location is great, about a 30 to 45 minute walk (along the waterfront or the road to downtown.
Breakfast is great at the restaurant and the snacks yo can order by the pool are great.
Regarding COVID-19, this resort takes it very seriously and everyone is masked up and hand sanitizers were readily available.
Farmacias' right across the road from main entrance as well as an OXXO where you can buy water.
There is also a liquor store about 100yds to the left of the resort.
Pool Bar waiters, Hector and Pedro speak excellent English and go out of there way to help you.

Cab ride into town for 4 people about !20 pesos.
Highly recommend this resort. Try to get a room in the Tower with an Ocean View and make sure you visit the Rooftop Bar to appreciate the sunsets.

My wife, brother, and two other couples recently returned from a ten-day vacation at the Plaza Pelicanos Grand. This was my family's second visit to the Grand, and our third visit to a Pelicanos resort. We utilized the "all inclusive" option.

We seriously considered cancelling the vacation because of COVID, but we concluded that it was relatively safe to visit Puerto Vallarta. The resort was cleaned and sanitized frequently, and social distance policies were in place. While there were some lapses in mask enforcement, we felt safe. I would have given a five stars review had management enforced the mask policy better.

My wife and I had two couples massages. The spa services are provided by accommodating professionals and are a real value.

The rooms and suites are clean and comfortable. Washers and dryers are available. Buffet breakfast, lunch, and dinner was consistently good. The Resort offers a dinner option at La Flor de Calabaza served by uniformed servers which is included in the all-inclusive. Presentation of the themed, five-star dinners was outstanding.

I made special arrangements for a birthday dinner that was served on the beach with all of the flourishes of an indoor dinner--only with an unforgettable sunset. All of our servers were fantastic. Martin was a real gem. Efficient and friendly, Martin's objective was to provide the best service possible. He and his colleagues exceeded that objective. Martin and Francisco were skilled at serving Spanish and/or Mexican Coffee.

Many of the staff remembered us from last year. We felt like family. The wait staff by the pool were a lot of fun. Pedro and Victor kept all of us laughing and well oiled during the day. The rooftop Sky Lounge offers breathtaking views of the stars, sunset, and pool. The bartender went out of his way to provide top notch service. One minor complaint is that the bars do not stock bourbon. Canadian Whiskey is an acceptable alternative (I guess).

We look forward to doing this again next year. We wholeheartedly recommend the Pelicanos Grand.