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All reviews sky suite private chef the penthouse private pool personal chef chef lulu condo hotel villa celeste living room playa de los muertos mantamar beach club romantic zone crashing waves fantastic stay full kitchen the location is perfect chilaquiles
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9 - 14 of 596 reviews
Reviewed April 26, 2021

This hotel, right on the beach, is a mix of old Mexican charm and modern suites. Our group chose the modern, open-air suite -- WOW. Comfortable, well furnished and beautiful. Great to walk out and be right on the beach. Incredible staff and the place was spotless. The outdoor pool is great for a quick dip but we loved our private pool in the suite to have a drink on the edge and watch the people go by on the beach below. However, it is next to some noisy neighbors. Mantamar beach club is noisy and plays a thumping club beat until well past sunset that permeates your space. Their Friday Saturday and Sunday pool parties were the worst for noise (they call it music but it thumps). Almar, right next door, has a roof top pool area, again with music blasting. So Vallarta Shores is not a restful place to spend the day in. For those noise reasons, we would not return. Wish Vallarta Shores could work its magic and get Almar/Mantamar to be quieter.

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Serge336933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 20, 2021 via mobile

I’ve been staying at Vallarta Shores for over 10 years. The location is perfect—right on the beach! Our group of friends does not enjoy big resorts, so the smaller size is perfect.
We were apprehensive about travel during COVID. No need to worry here as rooms are immaculately clean.
Most of the staff are delightful. However, there was one woman at the front desk who was cranky. We simply ignored her since everything else was so perfect.
Looking forward to our next visit!

Date of stay: April 2021
Trip type: Travelled with friends
Thank lindam431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 13, 2021

Vallarta Shores is a unique property, offering spacious luxury suites in a downtown, beachfront location. This was my second time here, staying with a group of friends for two weeks. Besides the location, the best asset of Vallarta Shores is its support staff: housekeeping, maintenance, and the chefs were absolutely incredible, and made the stay extremely enjoyable. Our chefs were Lulu and Irvin, and each brought their own expertise to every dish they prepared. We were impressed by every meal, and learned a few new cooking tips too.

Unfortunately, the management does not shine as bright as the support staff. A couple years ago, I recommended this property to a friend, who made an advance booking under a policy that would allow him to cancel his 50% deposit for a refund prior to the final payment date. Later he needed to cancel, but the management refused to refund the deposit (offering a future credit instead). After my friend disputed the deposit charge, the management lied to the credit card company by providing a different cancellation policy than the one my friend booked under. (The issue has still not been resolved.)

Finally, there was a very upsetting incident during our stay. A member of my group, who happens to be a darker-skinned Mexican-American, was stopped upon entry by a front desk staff person who assumed he was a delivery boy (addressing him as "joven") -- this was after we had already been staying here for a week! Only when the manager intervened was he allowed to proceed upstairs, and no apology or explanation was offered. This disgusting episode of racial profiling soured our stay.

So if you go, only book if you're sure you're not going to cancel, and you will have an enjoyable stay...if your skin is the right color, that is.

Room tip: Expect to hear some music in the evenings from neighboring businesses, but that's part of the experience of being centrally-located.
Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank pennmike1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 12, 2021 via mobile

This is the second time we’ve been to Vallarta Shores as a large group in the penthouse. Although the penthouse itself was lacking in a few areas the second visit, the one thing that wasn’t lacking was our chef for two weeks, Lulu. She was our chef for our first visit and she left such a positive impression on all of us, that we requested her for this most recent visit.

Lulu is the definition of professional. She is beyond courteous, skilled and always on point. She also has a strong intuition and feel for what her guests want and need and will spare nothing to make sure they are fulfilled. Our every meal (lunches and dinners for 2 weeks) were prepared perfectly and professionally. She is perhaps the greatest ambassador that Vallarta Shores has.

I can’t recommend her services enough to those of you considering a stay in the sky suites or penthouse at VS.

With that said, the penthouse is in need of maintenance. When we stayed in 2019, the ice maker wasn’t working proper. Two years later, it still wasn’t working. Cabinet hinges were broken, the walls needed a new coat of paint and the pool’s ceramic tiles were coming unglued all over. The front desk staff couldn’t have been less hospitable. This was the case in 2019 too.

All I have to say is the Lulu was our vacation hero. You should make here yours too!

Date of stay: April 2021
Trip type: Travelled with friends
3  Thank Tghost1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 11, 2021

This was our first trip to Puerto Vallarta and we found Vallarta Shores after some research into all-inclusive suite options. As the primary cook of the family, and after nearly a year of perpetual in-home dining (thanks, COVID!), I was very excited to have a chef service built into the accommodations in the sky suites. Even in my wildest dreams, I would not have expected to have such a talented chef as Carlo. He was an excellent collaborator for menu planning and a conscientious and friendly addition to the daily life in the suite. We chose to have him cook breakfast and dinner, and between the leftovers from our dinners, the fruit and snack options he shopped for, and our adventures out on the town, lunch was never a problem.

Carlo is a master of the culinary arts. We had an opportunity to taste three of the "mother sauces" (hollandaise, espagnole, and velouté) in our meals, and all were excellent. He produced an incredible osso buco with a saffron risotto for our birthday party. Carlo's cooking shines across many international cuisines, but his passion for Mexican cooking is also evident in his tamales, his salsas, and his selection of local candies and treats that he provided as part of our welcome to the suite. Every day was a new adventure, and every evening we could unreservedly say "this is the best meal we've had so far."

Breakfast was also a delight. Carlo's capacity for sauces shone through in his chilaquiles, as well as with eggs benedict. He didn't pass up opportunities to pair fruit and other accompaniments with the things that we planned on the menu, and as a result every morning was fresh and exciting.

Carlo was also a conscientious and smart shopper, guiding us regarding what was in season and what dishes would maybe be better on a different visit. He was sensitive to possible budget issues and brought up cost when a dish was going to be particularly expensive. In a situation where you are trusting your chef to shop wisely for you, it was wonderful to be able to trust Carlo implicitly.

If Carlo is your chef and you do not request tiramisu for dessert at least once, you are missing out. All of his desserts were unbelievable: his chocolate sauce for the profiteroles was insane; the bananas flambé were bathed in a Grand Marnier-infused, buttery sauce that I wanted to lick off the platter; and the tartaleta was SO GOOD. But the menu lists his tiramisu as a specialty and they are not wrong. So. Delicious.

The suite is also wonderful, with amazing views of the ocean and a lot of opportunities to bird watch from the pool or patio. The beach is footsteps away, and the entire staff is dedicated to your comfort and satisfaction. But if it wasn't clear, the highlight for me was being cooked for by a fantastic chef each day.

Room tip: There is noise from the neighboring beach club - if you are looking for a quiet retreat, this might not be the place.
Date of stay: April 2021
    • Value
    • Rooms
    • Service
Thank birdbrain42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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