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“Bad customer service at front desk”

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Plaza Pelicanos Club Beach Resort
Ranked #47 of 121 Hotels in Puerto Vallarta
Reviewed 16 January 2017

Not willing to fix problems with Sunwing and get issues sorted out.
End up charging me for my dad staying the second week with me after my wife had to leave during the first week paid for two adults and two kids for two weeks!

  • Stayed: January 2017, travelled with family
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1  Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 January 2017 via mobile

The clerk at the from the front desk was very rude while we were checking in. Our room had no towels, no amenities and the tap water smelled liked sulfur. First night I got a bunch of very nasty "mosquito bites" around my ankles which turned out to be bed bug bites... Found out when we discovered the creepy little bugs filled with blood at the foot of the bed. The food from the buffet was edible. The only thing I liked was the service at the tiki bar, the bartenders where very attentive.

Stayed: January 2017, travelled as a couple
1  Thank Luis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2017

My experience was better than expected. The staff are obviously well trained in service and were cheerful and helpful. Food was good, as expected. Beach is small but was not overcrowded. My room was quiet, first floor not facing the pool. This what I asked for and was pleased. Maybe next time I'd ask for a pool facing room on the first floor with a patio which would be quiet after 10.

  • Stayed: January 2017, travelled solo
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Review collected in partnership with this hotel
2  Thank Jeff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 15 January 2017


Dear Jeff N,

I want to express my gratitude with you because chose Plaza Pelicanos Club to stayed, and for sharing your experience on this web side.
We are pleased to read that you enjoyed overall your stay, but I would like in your next holidays to care you to myself.
Once again thanks and I am looking forward to welcoming you back in not too distance.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2017

This resort is family friendly, but run down. It needs some serious renovating in the rooms. The beach area is small and the chairs need replaced. The staff at the pool was very helpful. The location is good. The bus is only 2 blocks.

  • Stayed: December 2016, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Iluv2travel1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2017

So there is Pelicanos Grand and Pelicanos Club. The clubs pool is on the beach but the hotel is off the beach actually fully behind the neighbor hotel - Las Palmas. They show a photo of their ocean pool and you just assume its part of the entire complex. You have to walk across the road/parking lot (which is cobblestone so no bare feet) to get to the ocean pool.

The Pelicanos Club is old, they wash and reuse their plastic cups in the bar - and I mean the cheap ones with the ink logo wearing off. there was logo ink on the inside of the cup due to the washing and stacking process - very gross.
The buffet is trays of rice, potatoes, pasta. If a tray has meats it is always bits of chicken, pork, or a meat.

There is major construction in the lobby: grinding, welding, sanding, pounding all day.

The staff is pleasant.

My room was decent and clean, but the door to the adjoining room had a brokenthe only thing keeping my neighbor from entering my room was a screw across the door. Could have been pushed open by a 3rd grader

Room Tip: Recommend staying way closer (more south) by the Melecon strip. Unless you pay for a way better ho...
See more room tips
  • Stayed: January 2017, travelled with friends
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2  Thank jpballgame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2017

Small resort but very clean, not right on the beach but really easy access to ocean side lounging and service. Wifi was limited. Great location for walking into Old Town PV. All staff were friendly and helpful. Food choices were limited but no one went hungry

  • Stayed: January 2017, travelled with family
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Review collected in partnership with this hotel
2  Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2017

The resort is definitely a 2.5 star resort based on food quality and variety also the rooms needed a little repair/updating but nothing drastic or that would ruin your vacation. The lobby is being renovated but you don't see or hear it unless you're out on the street. The pools are small to average size but are very nice. Overall we had a really great vacation but you do get what you pay for. Rating above is based on star rating I would give the resort not necessarily a bad experience

  • Stayed: January 2017, travelled with family
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Review collected in partnership with this hotel
Thank laris2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Pelicanos Club Beach Resort

Address: Diego Rivera 120 Zona Hotelera Las Glorias, Puerto Vallarta 48330, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 121 Hotels in Puerto Vallarta
Price Range: $140 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plaza Pelicanos Club Beach Resort 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located only 5 minutes to downtown Puerto Vallarta, at Plaza Pelicanos Club Beach Resort entertainment is always available: all day long and beyond the sunset, there is a full activities program for all ages that suits your wish to live it up in paradise; from beach and swimming pool contests to theme nights with live music and karaoke. All rooms fully furnished with two twins or one king size bed (view and type of bed is subject to availability), air conditioning, safety deposit box, fully marble equipped bathroom and bathrooms amenities. Non beach front section, access to the beach (walking steps) crossing a private street. ... more   less 
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