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“Third time at Plaza Pelicanos Club - Another awesome vacation !!!!!!!!!!!!!!!!!”

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Plaza Pelicanos Club Beach Resort
Ranked #44 of 123 Hotels in Puerto Vallarta
Reviewed 4 May 2017

I had a great time at the Plaza Pelicanos Club. The employees ( Marco Zepada, Carlos, Luis, Angela and Eduardo ) all made my vacation very enjoyable. Raul at activities always make sure you are having a good time by the pool and ocean. The manager Jaime always makes you feel very welcome. I will return to the Plaza Pelicanos Club in december.

Room Tip: Get a first floor room .
  • Stayed: April 2017, travelled solo
    • Value
    • Rooms
    • Service
1  Thank regnalsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 9 May 2017

Dear Regnals,
Thank you for your recent stay at Plaza Pelicanos Club Beach Resort, it was a honor to serve you and also I want to express our gratitude because you let it know your kind opinion about the hotel and mention us.
We are going to share with our team, your last experience, because your special recognition for our staff, make the difference and encourage them. We always looking on improvement and you help us.
I will be a pleasure to see you back in your fourth time.
Best regards.
Jaime Falcón
Resort Manager

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8 - 14 of 1,991 reviews

Reviewed 28 April 2017

Very nice staff. Check in and out was very easy. The rooms were very clean. The food was good nothing extraordinary. The omelette station for breakfast is the best. Lots of people because it was holy week. Could hardly sleep because of night club music. This place is not my favorite.

Room Tip: Furthest from music at night!
  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Chloe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 30 April 2017

Dear Chloe,
Receive a warm greeting; I want to express to you on behalf of the team, our appreciation for sharing your experience by Tripadvisor and also our gratitude for allowing us to being your host.
Your opinion helps us to develop our services and improve it.
We look forward to welcoming you back to the paradise, in the future in order to offer you a better experience.
Jaime Falcón
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

Our room was a suite that had a ocean front and view of Puerto Vallarta. The staff from the resort manager to housekeeping was 5 star. The pool area was clean and many umbrellas provided. The recreational staff provided water volleyball ,water polo,soccer, sea kayaking. The optional all inclusive meal and drink program was good. This is a wonderful couples and family resort that is located close to the Malecon area of downtown PV. We will return in the future

Room Tip: Email the resort prior to arriving with your needs
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 30 April 2017

Dear Larry,
Thank you so much, for choosing us as your host during your last holidays, for us was a pleasure that you and your wife stayed in Plaza Pelicanos and share by Tripadvisor your warm and kind comment.
We look forward to welcoming you back to the paradise, to your home Pelicanos Club.
Jaime Falcón
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

This is a small hotel with a wonderful pool area, quick access to the ocean, and excellent employees.
The hotel guests are almost all regulars down from Canada and they come for two and three months at a time - that alone tells me it's a wonderful place.

  • Stayed: February 2017, travelled solo
    • Value
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Review collected in partnership with this hotel
2  Thank barbcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 25 April 2017

Dear Barbcc,
On behalf of all the team, I want to thank for your preference and for letting us be your host during your last holidays.
Thank for sharing your experience with the readers from Tripadvisor, you leave us a wonderful comment that encourage our team to follow improved our services. It was not easy to lift our valued guest´s perceptions to that lofty height, but with a combination of dedication and commitment on providing the best available, along with our guest´s important feedback, we have certainly turned many person´s feelings toward our brand and style of all-inclusive vacationing.
Hopefully we see you soon.
Jaime Falcón
Resort Manager

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Reviewed 7 April 2017

Noisy every night awoken by revellers returning to their rooms. Rooms were clean, pool clean, excellent Mexican food. We were of the 5% of non Mexicans staying at resort, so it was a true Mexican holiday.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Krista C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 8 April 2017

Dear Guest,
Thank you so much for choosing Plaza Pelicanos Club, as your vacation destination and for leaving your review by Tripadvisor.
We regret that your stay was not perfect, we apologies for that, your feedback help us to improve in this area, because our goal is the guest satisfaction.
Hopefully you can give us other opportunity to host you in your next vacation, we are sure that we can able exceed your expectations.
Best regard.
Jaime Falcón
Resort Manager

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Reviewed 5 April 2017

tWe were at this hotel in jan 2017.

We choosed this hotel for its price and location not for resort.

Positive points:
1- hotel rooms cleaned every day
2-bathrooms on the site very clean
3- super location near pharmacy, liquor store, fast food restaurants and transit to downtown and Walmart.
4-restaurant (à la carte) was good
5- pool very nice
6- personnel very nice and polite.
7-lot of fun at the karaoke bar. We found this place on our last day, don't do the same
negative points
1- not a lot of variety at the buffet.
2-not enough chair at the pool
3-the beach is swimmable for every one. The wave is very big and the currant is strong. It can be dangerous. But it is pretty much the same thing everywhere in Puerto Valletta.
4-The picture of the sport bar are misleading. No activity at all.
5-No place to seat at the lobby because there were renovation We were notified beforehand.
Downtown review.
We chosed this destination based on the city and the night life, and if was not a mistake.
1- you feel safe
2-the strip alongside the ocean is beautiful a lot of bars, restaurants, shop and lots of places for great pics.
3-food is great cheap and big portions.
4- great shopping - but you have to negotiate.
5-drinks are cheap and good but always check your bill.
6-take the bus safe and cheap but its like a roller coaster.
7-go to this shoe store great selection cheap price 3HERMANOS
Zoo review.
The first 2 cages are for animals being treated.so don t discouraged all the rest of the animals seem well You can feed the animals, keep food for the bear, hippo and the giraffe.they are very friendly and fun to feed.
It's a must

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank sunBBchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 7 April 2017

Dear Guest,

Many thanks for taking the time to share your experience and feedback following your recent stay with us. All the positives and negatives points help us to continue improving or services. We are working to provide for all the costumers a comfortable, quality and very friendly hotel.

We look forward to have the pleasure of having you back home in the near future.

Best regards,
Jaime Falcón

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2017

This was a last minute all inclusive vacation package where we needed sun, relaxation and good surroundings. This hotel fulfills most. The pluses were the excellent and accommodating staff that went out of their way to fix or correct glitches. We discovered our bed mattress had a 2 ft long tear in the top, reported it and was replaced in an hour, no hot water for 36 hours, reported and on tap again within a few hours! The food was varied, plentiful and well presented by friendly staff at all times. The rooms are in need of updating, beds comfortable ,but chopped foam pillows need replacing with newer options. Do not take rooms on the north side facing the KFC parking lot. There is a loud disco a few blocks away that starts up at 1.00 am and shuts down around 5.00!
The pool is kept clean like most of the hotel, but can get packed with 80 plus bodies at late times of the day, dependant on season. The nightly entertainment did not take place, just twice in 7 days and across in the sister units pool/ eating area. You need to be a strong swimmer to use the roped off ocean/ beach area again reached via the sister hotel some 50 metres away. Warning flags show when safest to swim, but no lifeguards on duty. Overall not bad value!

Room Tip: Try to say on the ocean side facing Las Palmas hotel next door unless you want ground floor next to...
  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 7 April 2017

Dear Guest,

On behalf of all the team, thank you for choosing to stay with us and also share your experience, it is the way to keep improving.
We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes to Pelicanos and that you deserve
Best regards,
Jaime Falcón

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plaza Pelicanos Club Beach Resort

Address: Diego Rivera 120 Zona Hotelera Las Glorias, Puerto Vallarta 48330, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 123 Hotels in Puerto Vallarta
Price Range: $122 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plaza Pelicanos Club Beach Resort 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located only 5 minutes to downtown Puerto Vallarta, at Plaza Pelicanos Club Beach Resort entertainment is always available: all day long and beyond the sunset, there is a full activities program for all ages that suits your wish to live it up in paradise; from beach and swimming pool contests to theme nights with live music and karaoke. All rooms fully furnished with two twins or one king size bed (view and type of bed is subject to availability), air conditioning, safety deposit box, fully marble equipped bathroom and bathrooms amenities. Non beach front section, access to the beach (walking steps) crossing a private street. ... more   less 
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