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Reviewed March 1, 2018 via mobile

We came to this resort because of the price range and the children stay for free option (Sunwing). We have traveled extensively in Mexico with our families, so we are well aware of the types of resorts, price points and star ratings. And let me state it: this is the first time in 10 visits to the country that we had ZERO tummy troubles.

This resort has many great qualities and some not to great. It all depends on what your looking for?

Qualities:
First off, the resort is incredibly well kept! The grounds, the pool areas, public areas and rooms are clean. The cleaning staff work hard to make sure this resort is kept up. The staff take pride in providing a beautiful environment and that in itself is amazing. On that note, our cleaning lady was amazing! Fresh bedding everyday (when we opted for it). TIP: Mexico recycles their bottles, so keep an extra bag handy for recyclables (so the staff doesn't have to rummage through the garbage for recycling).

THE SERVICE STAFF IS AMAZING!! We had our favorites!! No doubt about that! There were specific staff that went over and above and did their job to point of a personal butler. There was definitely some folks that used it to their advantage. The restaurant staff was always very attentive to our party (6 ppl). We found that Eduardo and Julian were always amazing to our family and took the time to serve us. It was very lovely to see the restaurant captain Victor around to visit.

The pool staff: AMAZING! Claudio was amazing. (We stayed at the pool bar 6/7 days). The service at the beach club bar is also amazing. The drinks were a plenty flowing.

The coffee bar: Great service, great coffee, great desserts. Can sometimes get wifi.

Overall: Service and staff was amazing!!

The Italian al le Carte: Meh! Didn't try any others.

Not so great qualities:

The pool bars closed WAY to early! The beach club closed at 6pm every night, so if you were still in the pool and wanting a drink, you would have to walk to the main hotel (10 mins round trip).

The margarita/mojito bar (located in lobby) is lacking in excitement.

The other bar (tequila) was also lacking.

The food was hit/miss
Some days it was amazing and others not! We found that lunch was always the best buffet. The 11pm taco bar is also a great!!

Conclusion: This is not a partiers resort! They are making it a family friendly resort. The drinks flow all day and it slows down at 7 pm. Wish they would at least change the pool hours until 9 pm.

Stayed: February 2018, travelled with family
Thank QualityMatters4Mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2018

I had a great time and beautiful staff service. Enjoyed the shows after hours with good music. Love all you can eat and drink all day for free. I was shock how much service the staff give you to make it enjoyable stay.

  • Stayed: February 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rossc92104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2018 via mobile

New Mgmt, changed it from a smoking to non smoking the day before we arrived. I booked a smoking deck,ocean or pool view, got none of the requests. No fridge in the room, had to use the front desk staff fridge for my insulin. We were told they would bring a mini fridge to the room but never did. Food was okay. For the price I paid, I dealt with it, but if I had paid what some others paid I would be complaining.
The staff were very pleasant and rooms were clean.

Stayed: March 2018
3  Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 28, 2018

This was our second year at this resort, we came back because the service from Claudio and Abid, from the restaurant, was very good, since last year the resort has been upgraded, but the food is still extremely poor. We spent a lot of time in outside restaurants, so this made our trip more expensive.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Explore535219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 24, 2018 via mobile

We stayed for a week and it was our first all inclusive experience. We booked for a reasonable price, and knowing it was a three star resort, we weren’t expecting the ritz. This resort exceeded our expectations by a long shot. Great service and staff, clean, nicely situated on the beach, lots of amenities and nightly entertainment. We did not go to the specialty restaurants, but enjoyed Mexican dishes in the buffet. The western options left much to be desired, but we were mostly satisfied with the food. Drinks were great, safe drinking water was offered everywhere, and there is a coffee bar. The room was clean, air conditioned and more than acceptable and comfortable, but it was a little musty with the a/c. Free Wifi was only offered in the lobby and coffee bar. On our last day, we were allowed to keep our wristbands and towel cards until our flight left, and friendly staff stored our bags safely. Great customer service all around. We would recommend this resort and possibly stay again.

Stayed: February 2018, travelled as a couple
4  Thank Blatherskiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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