We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people have started booking this hotel
Expedia.com
US$424
View deal
Free cancellation until 21-04-24
Hotels.com
US$424
View deal
Free cancellation until 21-04-24
Destinia.com
US$424
US$330
View deal
SAVE US$94
Free cancellation until 21-04-20
Trip.comUS$412
TravelocityUS$424
CheapTicketsUS$424
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,217)
Filter reviews
1,217 results
Traveller rating
1,071
79
35
15
17
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,071
79
35
15
17
Show reviews that mention
All reviews corner suite rooftop pool garza blanca room service all inclusive package hot tub popcorn chicken hydrotherapy circuit highly recommend hotel sushi restaurant five diamond bocados stk amazing hotel butler service boca dos all inclusive plan wrap around balcony
Selected filters
Filter
Updating list...
50 - 55 of 1,217 reviews
Reviewed March 1, 2021 via mobile

We never post reviews but our trip was truly amazing, nothing was too much trouble at the beautiful hotel Mousai, but our trip was especially amazing because of the service we received from the butler Carlos Ramos he attended to our every need making sure we could truly relax while he took care of everything from extras in our room to restaurant and trip recommendations he went above and beyond to make our Valentine's Day especially unforgettable. We would return to this beautiful property just to enjoy the service he provided again. Thankyou Carlos you are a true ambassador to your business.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank NeillHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai, responded to this reviewResponded March 2, 2021

Dear NeillHeather

We are absolutely thrilled to hear such positive feedback and we are very grateful for your wonderful review of our property & team.
Your kind words regarding our colleagues and hotel are greatly appreciated and will be most eagerly passed on.

See you again soon!
Kind Regards
Cecilia Bustos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2021 via mobile

We just love this place and Abraham is the best..we keep coming back bc everything is perfection!! The food is top notch and the service is great. There is no where else that compares!! Do yourself a favor and try this out for yourself...you will not be disappointed!

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank 353avestas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai, responded to this reviewResponded March 1, 2021

Dear 353avestas
Thank you so much for your amazing review! We are absolutely thrilled to hear such positive feedback and we are very grateful for your wonderful review of our property & team. Your kind words regarding our hotel are greatly appreciated.

Thank you for allowing us to turn your moments into memories. See you again soon!
Kind Regards
Cecilia Bustos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2021 via mobile

This is our 4th trip to Mousai. We’ve always been in the ultra suites which come with a butler. This trip we had the best one so far - Carlos Ramos. He was attentive ... went above and beyond to make our stay incredible. Even went to a local bakery to get a cake for a birthday celebration. We will definitely be back to Mousai and plan to request Carlos for sure. Thank you Carlos!!

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank ChiBears85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai, responded to this reviewResponded February 28, 2021

Dear ChiBears85

Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us.

I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos.

On behalf of our Hotel Mousai team, we look forward to your next visit!

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 27, 2021 via mobile

Hiroshi is an absolute work of art. The food is fresh, creative, and evokes a sense of beauty throughout. My friend and I were celebrating my birthday and our waiters, Christian and Jose, helped make the evening wonderful. They demonstrated a command of the menu and even brought over a few hand rolls and other dishes off menu to add a special touch. It is truly excellent food and warm service.

Date of stay: February 2021
Trip type: Travelled with friends
Thank emg346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai, responded to this reviewResponded February 27, 2021

Dear emg346

Greetings from Hotel Mousai! Thank you very much for share with us your comments regarding our fabulous property, I am glad to read that everything was perfect.

We do hope to see you again in the near future, creating new memories for your lifetime.

All the best
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 26, 2021 via mobile

My husband and I joined by another couple had the great pleasure of dining at The Art of Living Sushi restaurant during our stay at Garza Blanca in Puerto Vallarta. Jose and Irving served us night one...the entire experience was so lovely and delicious we decided to spend the final night of our trip at the restaurant. The food was fresh and delicious. Irving and Jose were kind, attentive and warm. Highly recommend for a delightful dining experience!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank maecatmol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai, responded to this reviewResponded February 27, 2021

Dear maecatmol

Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services for the Hiroshi restaurant and our team.

It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit.

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews